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1.6 Based on 191 reviews
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    • Ease of website use 9
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    • Poor customer service 12
    • Lack of correcting issues 12
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A dessert item wasn't delivered. I spent 45 minutes on Grubhub chat to be told too bad so sad. They only wanted to refund the cost of the item, not the tax per rep. because that's what he was told to do. So of course I'm going to pick at the fact that it would have changed the tip too. Really lousy customer service and they had no interest in making it right. Oh, and dinner was cold. I have to make this at least 100 words, so I'll just end... Read more

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  • From mobile
  • Aug 19
  • #903989

Order took 2hours to get to me. Never using grubhub again. Ridiculous.

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Just ordered here for the first time. I ordered 4 items so I could have some for lunch tomorrow. I should have checked the order because 2 items were entirely wrong, and the other they gave me a bowl of soup instead of a cup so I can't really complain about that. But someone else is missing their dinner, too. It would have taken 10 seconds to make sure the order is right but instead, they now have 2 dissatisfied customers. I may give them one... Read more

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I work at the Hilton Garden Inn at the front desk and this morning I ordered from Grub Hub. I figured it would be nice to try it and that way I would not have to go pick it up. Anyways, I made the order around 7:50 AM almost 8 this morning. And the wait said about 90 minutes.. so I figured okay seems fair enough, that way they have enough time to deliver it on time. To conclude this issue, I received my order around 10:40. The delivery man was... Read more

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Three times in the last month I have ordered food from GrubHub with a stated estimated delivery time only to receive a confirmation e-mail with that delivery time almost doubled. The website is organized as such that you can choose to search by delivery time. In the three cases mentioned, I specifically chose restaurants with a delivery time in under an hour. After ordering the food, the delivery estimate was as advertised. However a minute... Read more

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  • From mobile
  • Aug 09
  • #897696

Their customer service is the worst in the industry. They just transferred me around, but never to anyone who could help. They've made my restaurant look bad due to their incompetences. They clearly don't know who their customer is.

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Grubhub's service was terrible! Grubhub's time was off by one hour, so I was led to believe the order would take 90 minutes. When I tried the 'chat' feature with Grubhub, they tried to say it was the restaurant's fault. But I called and the restaurant said they had already sent the food out the door. When the food did arrive, the driver had spilled the dish so that the entire inside of the bag was covered with sauce - what a mess! Do yourself a... Read more

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  • From mobile
  • Aug 08
  • #896513

Never use GRUBHUB!!!! We ordered food 1.5 hours ago. Per the app the food was picked up over 30 minutes ago and we live 4 minutes away. We called costumer service and they said ohh the app is wrong and the food will be delivered in another 15 minutes. (This is 50 minutes after food was picked up) Please contact us immediately.

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Saturday night at 5pm placed an order. Never received food, after waiting two hours, I have to speak to Door Step(who apparently owns Grubhub) saying I should have just ordered through them....WHat? Like I am suppose to know they are connected....AND they charged me! Now I have to take extra time out to call and get my money back. Shouldn't THEY KNOW that food was never delivered? Is this just a scam to rip people off. They apparently... Read more

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  • From mobile
  • Jul 31
  • #892192

Waited 2 hours for food delivery only to find out some how the order got canceled! Entire family hungry and pissed off!

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