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So, I ordered some food last night at 8pm through GrubHub (First Time). I was looking forward to some mighty tasty Thai food and it said that the wait time was only 30 to 40 min.

Ok, I thought, that's not to bad. So I wait and wait and wait. I'm sitting here confused (and hungry, which is never a good thing), so I call the restaurant to see whats up. Well, my secret suspicions are confirmed and the restaurant never got the order.

You see I also didn't get any confirmation, and the order didn't appear in my order history, but my credit card got charged for the order. So the restaurant says that I have to call GrubHub in order to get my money back. So I check their website for the customer service number, and will you look at that, it seems that their website is down. Not the ordering part mind you, but everything else.

Apparently they think it is a great idea to leave that part up while they apparently do maintenance on their servers. Well, thanks to the miracle of technology that is Google, I was able to find their customer service number. I call it and it rings once then goes to a busy signal. Now I know that a call center for customer service doesn't have a busy signal usually, so I know that there probably isn't anyone in.

Great business strategy having no one in support scheduled on the busiest night of the week for food ordering. So I decided to wait till morning to call, which is what I'm doing right now. 20 minutes in and I'm still waiting to talk to someone. Either they have massive customer complaint issues or they are just putting people on hold, who know.

Either way, I'm not using any of their services again, and neither should you. Thanks GrubHub.

Reason of review: Very poor business decisions and a badly conceived service..

Monetary Loss: $44.

Preferred solution: Full refund.

Grubhub Cons: Order did not get sent to the restaurant for over an hour.

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