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The first time I ordered the driver nearly got lost. The same thing happened a second time. After contacting them, they apologized for a website error, and told me I needed to make sure to put in my address manually the next time I ordered. They then credited me...
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#1088436
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Customer service is a run-around of constant deflection. I placed an order at 8:46pm and as the clock struck 10pm still did not receive my order. I called the restaurant and they said they never received my order although I had a receipt from both Grubhub and PayPal....
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#1086550
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What is the point of an estimated delivery if the delivery doesn't arrive during the estimate? Or furthermore, if it arrives 40 to 50 MINUTES after it is estimated to arrive?? What business is run like that?! What other company could get away with that! I will NEVER...
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#1086158
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Grubhub - Worst company

Grubhub
#1086954
Terrible service. Orders always being canceled after placing them or food is never delivered. Use Uber eats or amazon, much better service and delivery
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Grubhub - One big mess!

Grubhub
#1080193
Unable to update my city. App wouldn't accept my cards. Food was gross. Customer service did nothing to help or fixed the situation. Not by chat or phone. I had surgery, really needed this. Very frustrated.
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Grubhub - Really

Grubhub
#1073986
Every single time I try to put a coupon code in, it NEVER works. I even tried to copy & paste still not working. I'm going to have to find another way to order.
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Grubhub - I wish they had trash cans instead of stars for the review.

Grubhub
#1073013
Chris is Complete and total trash.
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I would like to respond to a complaint we received from a Grub Hub . The order No. is1787533391. The order went to a hotel. The customer gave her room as 230. The occupants of that room didn't order anything. I called the phone number on the invoice, but it was a non...
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I liked
  • Fun
#1085299
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Hi there, we ordered close to $100 worth of food. We use their online website and were very meticulous about what we could and could not eat. And we were eager and willing to pay extra for every change. When our order arrived, nothing had been taken care of. In fact...
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1.0
#1080992
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Grubhub is a legal theft operation. They charged my card $50 for food they never delivered. In fact they charged my card and then sent me an email. Come to find out they had "blocked" me. They couldn't tell me why. They refused to talk to me. They refused to refund my...
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Anonymous
Anonymous

This is a great example of where a little bit of honesty would go a long way in making your complaint seem more legit. You know darn good and well why they "blocked" you. Just...

1.0
#1079239
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I called grub hub with problem that they had authorized my credit card twice they said that they did in two called both of the calls which were disconnected I called back got a supervisor who said he was sorry that I was hung up on twice and that his representative did...
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1.6
I liked
  • It was easy
I didn't like
  • Feel like my money was stolen
  • Customer service experience
#1078797
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I've had two orders placed in the last month in which the delivery times were changed. On both occasions I was told my order would be delivered in an hour or so and then called to say the order would be more than an hour to an hour and a half after than originally...
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1.8
#1078321
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Grubhub gave wrong address to delivery driver. I called the restaurant and they corrected it. The driver,. whom I know, showed me the printout from Grubhub. It had my name and a local address that I had never been associated with. I called Grubhub and they laughed! My...
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#1077015
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GRUB HUB IS THE SATAN OF ONLINE FOOD DELIVERIES!!!!!!! I HATE GRUB HUB. NOT DEPENDABLE AT ALL. I HATE GRUB HUB I HATE GRUB HUB I HATE GRUB HUB I HATE GRUB HUB!! THE EXPERIENCE WAS HORRIBLE! PLEASE USE OTHER COMPANIES DO NOT WASTE YOUR MONEY ON GRUB HUB! SO MANY OTHER...
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#1075259
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