My order was for breakfast....nearly 2hrs later still order "in progress" even though both the app and the customer service people told me it would arrive within the next few minutes. Then the second rep says he has two orders in front of me and those orders are closer...Read more
Ordered food paid with my cc then nothing I didn't get my food and I'm getting the runaround concerning my money back , I called station pizza to I form them of my order and that it was never delivered and was told they couldn't do anything about it till the manager...Read more
I didn't like
- Non delivery
They sent me 2 email offers for 50% off, which I then had to contact customer service to get applied. The customer service representatives were very inconsistent about what they could and could not do. Apparently me contacting customer service yet another time pissed...Read more
I didn't like
- Poor customer service
Grubhub - Pissed customer
Driver never got out of their car to bring my order then just took off with our order after I waited for an hour for the food. NEVER USE GRUBHUB AGAIN. Then they said they could reorder the food and we could go get it. Really that was the whole point I was getting it delivered. I WILL NEVER USE THEM AGAIN. DONT USE.
Grubhub - Never use this company!!!!
Second weekend in a row order never picked up..... Customer service gives ridiculous excuses that make no sense!!!
Grubhub - Worst customer service
Order over hour late contacted Grubhub told restaurant busy. Not offered any refund disconnected when transferred to supervisor by Wendy who would not give me her if number. Order arrived cold and 2 hours late pass on grub hub and go pick up self. Save money and don’t help this piece of *** company with *** poor customer service
Grubhub - Thieves
Never delivered my food. Had to call the restaurant after 2+ hours to cancel the order. Filed a complaint with the Better Business Bureau.
I’ve been a GH driver for over 6 months now so after reading many of you all (CUSTOMERS) reviews I feel I should be honest about what happens to you all’s orders 1st off Customers you need to understand GH drivers are not employees we do not get compensated for going...Read more
I ordered lunch at 11:30 am and added a cheeseburger 15 minutes later for my daughter. After 1.5 hours the cheeseburger came but no chicken. I called the restaurant and after saying initially that they had no record of the order relented and found the order. Another...Read more
Placed an order with Grubhub. 30 min after order was supposed to be here, called the business and was told the food was sitting there waiting for pickup. Called Grub Hub. Was told they had never assigned a driver but would have a new order made and give me a credit....Read more
GrubHub had ONE JOB -- to deliver food, and NOTHING ARRIVED! After numerous calls to the driver, he finally says, in very broken english "call support line." When I ask for the number - he says he doesn't know it !??!??! I feel GrubHub Drivers should at least SPEAK...Read more
As a former employee of grubbing let me throw some facts out there. When you call into gh first don’t attack the employees as they are just doing their job and following grubhubs policy. Secondly, I see a lot of people complain that gh won’t give them a refund because...Read more
I've ordered from GrubHub 20+ times or so in the past year. Typically in those rare occasions when work beats you down and all you want after a drive in traffic or quick gym session is a warm meal when you get home. Although a little expensive and delivery times...Read more
I order food at Matthews Pizza in Baltimore. The bill was just under $50. I waited an hour and a half and when I called Matthews Pizza they stated that hey had multiple orders sitting waiting on Grubhub to pick up for delivery. I tried contacting Grubhub's care team...Read more
- Not applicable
I didn't like
- Poor customer service - long wait
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