Anonymous
map-marker Darien, Connecticut

Login problem

I am working Grubhub delivery since 2019. Unfortunately I cant open my account to work. I dont know why. I am trying to work if my account is no issue.
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Diane C Sbs

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Verified Reviewer
| map-marker Springfield, Illinois

Delivery did not arrive

Charged no delivery {{Redacted}}
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Anonymous
map-marker Boston, Massachusetts

Account

Well they fixed the problem I had. My issue is they never contacted me to tell me. No email no text nothing. But I checked myself and noticed they had fixed it
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Anonymous
map-marker Norristown, Pennsylvania

Not a pissed customer

Driver left the food order at my door step, which was the wrong house. The correct house, 108 Clydesdale Circle, called and cancelled the order. We could not figure out who the customer was because we live in a 55+ community and the name on the order was not in our directory. I just called everyone who had the house numbers 108 which are on various streets and finally found them.Driver
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User's recommendation: Driver should double check that they are leaving food at correct address.

Gizel Ekv
map-marker Bend, Oregon

Payment

The first day I delivered nov 19 I made 86$ and some change now grub hub sent it to the wrong account. The account number was the same as the routing number and it hasnt been returned so they wont pay me. I never was payed
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Jeri M Xsy

Spanish speaking driver can't find location

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I asked to be called when driver got outside it your driver did not speak English and was lost. This is the second time this has happened. Your drivers get lost and my good is cold
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Loss:
$15

Preferred solution: Full refund

User's recommendation: Request a driver that can communicate if there is an issue and request a refu

Anonymous
map-marker Atlanta, Georgia

My Instant Cash Out Not Working

So Ive been with Grubhub for almost 2 weeks now. And I got paid my weekly schedule with my direct deposit. And my bank information is still the same but its telling me I cant instant cash out and its been over 72 hours. So Im not understanding whats going on.
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Anonymous
map-marker Franklin, Tennessee

Delivery Failures

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I am writing to express my disappointment and annoyance about the handling of two orders from different restaurants in Franklin TN over the last several days. Your delivery drivers are great but your internal process on notifications, helpfulness are atrociously bad.

Both orders resulted in not getting some of the food we ordered.

On Sep 2nd and 4th, we ordered two dinner entrees through your website - one order from Carrabba's and the other Granite City Brewery.

We received acknowledgements, order number and an indication that Carrabba's had the order which would be delivered as requested.

Several moments later we received a generic email from you indicating one of the items would not be delivered.

No real explanation, no quick link to ordering a replacement item.

The one other item was delivered at the appropriate time.

I ordered separately a replacement item, received confirmation etc. the item never came.

I received a phone call that evening from one of your employees about the missing item from the original order and the Salmon Saporito. She was horribly confused about a house salad, said she needed to do further research and she'd get back to me.

She never did.

The Salmon Saporito was not delivered.

The following night we ordered two dinner entrees from Granite City Brewery.

One item was delivered. One wasn't.

Text communication with the driver indicated she was given the one item to deliver and did.

I hadn't checked to see if my PayPal and AMEX accounts have been appropriately charged, considering the items not received.

I'm confident you know that the food and not refunds is what is wanted.

When you cancel a part of an order after it has been submitted and acknowledged why isn't there a link to make an immediate substitution and have it delivered with the rest of the order? The wait time for the original order has been set.

Why would your website say something is available when after it is ordered we're informed it is not.

What explanations do you have for my recent issues and the above questions?

Surely, you can do better than what happened to us. I recognize you receive many orders and have a logistical challenge getting them from website to the restaurant, to the driver, to person doing the ordering.

The process you use now is your creation.

You're in charge of the process. MAKE IT BETTER.

I look forward to hearing from you.

John Geer

703 855 ****

Copy to:

Carrabba's

Granite

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Mitchelle Xeh
map-marker The Bronx, New York

Can’t log to to my Grubhub account

Cant log in to my Grubhub account I dont know why Bhs jejej bush jejeje jejejej kejejej eje hey jejeje
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Kaylynne Hbo
map-marker Indianapolis, Indiana

Can't log in deactivated

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I have filled out the deactivation/reactivate form 3 times and I keep receiving emails that say its reactivated, however its not
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Anonymous
map-marker Miami, Florida

Registro

Hola buenas tardes quería saber como podría cambiar mi área ya que estoy en Orlando Florida si me pueden ayudar o decirme como puedo hacerlo gracias
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Albertino D

Application

I appply to become drive I havent hear anything back please let kno whats going on with my application. Soo I can move forward
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Preferred solution: Deliver product or service ordered

Stephanie Z Spx
map-marker Buffalo, New York

Cancel membership

Im getting charged on my account I did not sign up for any membership Im pissed off I did not order this My email is highlyjaded19@***.com Cancel membership Cancel membership Cancel membership Cancel membership Cancel membership Cancel membership Cancel membership Cancel membership
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Loss:
$21
Cons:
  • One time courtesy refund its my money no food

Preferred solution: Full refund

User's recommendation: Don’t click any buttons as they put you into a member

Anonymous
map-marker Hopkins, Minnesota

Issue signing up to drive

My questions weren't answered. Why am I waiting over 1 month to drive? What's the hold up? I've done everything on my end. Thanks.
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Teresa C Xbu
map-marker Lawton, Oklahoma

Didn’t get help it hangs up

I am trying to become a driver, tried calling to check it hangs up on you. I would like to find out if I am being considered the driver app goes in circles repeating setup over and over
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Preferred solution: To find out my status

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