Grubhub
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood not delivered
- Make you wait on hold for over 2hrs and then hang up on you
- Missing deliveries
- Drivers do not deliver food to door
User's recommendation: Use DoorDash if you have to have it delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor take out service
- Unreliability
- Lack of answers
- Entire experience
Preferred solution: Clearly specify take out instructions, what to expect and how best to follow up
User's recommendation: Call the restaurant directly if you want to pick up food
LEFT FOOD ON GROUND
- I asked not to leave food on ground and they continuously do
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause Grubhub is the worst people to order thru
- Suck and food is always cold
Preferred solution: Full refund
User's recommendation: NEVER USE THIS *** *** COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMeal was terrible
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Decatur, IllinoisLies deceit and lack of customer service
- Dont tell you when they cant deliver
- You just wait to be dissapointed
User's recommendation: do not use grubhub.
Ordered cancelled by grub hub 40 minutes after scheduled delivery
- Grubhub ok when it works
- Late and unexplained cancellation of order
Preferred solution: Let the company propose a solution
User's recommendation: I will think twice about using grub hub to try new restaurants, and I would advice the community to do the same. Stick with the tried and true.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotally disappointed
- Late delviery
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
- Food never came on time
- Company not reliable
- Lack of responsibility for problem orders
- Fact that they forgot food
Preferred solution: Full refund
Horrible service!!!
- Horrible service
Preferred solution: Full refund
!!driver did not deliver me my food!!
- Food
Preferred solution: Full refund
User's recommendation: GrubHub will *** you over in Homewood Alabama
Unprofessional and disrespectful employee
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Service.
My name is Larry Boughan. I live in Moore, Ok.
I used your website to order food from Boomerang on 4/17/2020. I ordered online at 533 pm, and was told my order would be delivered between 6 and 615 pm. I then received 2 more texts that said my order was delayed, and would be delivered at around 650 pm. After that time came and went, I called the restaurant and they said my order was there and had been for over 1 hour and 15 minutes.
When I checked about my order on your website, it says it was cancelled. What kind of business do you all run? Do you treat all your customers this way? I finally called the restaurant and reordered my order and went and picked it up.
The order that your driver was supposed to deliver to me was still there. The order # is 353.
I will never use Grub Hub again, and I will put on Yelp and every other site I can find how horrible your service is. My CC better be credited too.
Preferred solution: Let the company propose a solution
Cant login into my driver app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGrubhub not honoring gift cards
Purchased 5 grubhub gift cards with total value of $195 and Grubhub will not take or honor them.
Preferred solution: Full refund
User's recommendation: stay away from grubhub and use door dash or uber eats
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I think we got the CEO and all the VPs and beat them silly, your experience is a business strategy, they are terrible and they do it on purpose