Orhan B Qjm

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Verified Reviewer

I need to talk to somebody over the phone

Grubhub - I need to talk to somebody over the phone
My grub hub application messed up and it wont come to my email. I need someone to call me to help me fix it.
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Loss:
$10
Pros:
  • Make money
Cons:
  • Can not talk to someone for help

Preferred solution: Deliver product or service ordered

Resolved
Anyhony S

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Verified Reviewer
| map-marker Panorama City, California

Resolved: Promo code didn't apply and CS reps were rude and unprofessional

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Updated by user Jan 21, 2024

Company fixed the issue and I have been provided with apology. I complained and they looked into the issue and gave me the refund for the missing items

Original review Dec 22, 2023
I was supposed to get 30% off my first order it didn't apply and they couldn't find the code so they gave me way less. I took it because he was the only one willing to help me at all everyone else was rude and unprofessional and a lazy
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User's recommendation: Be careful with the promo codes, even if they say they applied they might not

Shelia H Rtd

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Verified Reviewer

Driver

FDriver was verbally assaultive. Have on camera. Got out screaming in condo complex after telling her to be quiet and quit screaming. I have on video. She then told me grub hub would never deliver to me again. Kept sending threatening text after she left. She also left condo complex speeding and couldve hit someone. She was cursing outside her window. Still sending text. She is a very unstable person.
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Preferred solution: Apology

User's recommendation: Fire this driver, never had driver do this.

Edward N Ory

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Verified Reviewer
| map-marker San Rafael, California

Wrong Delivery

You did everything BUT come and collect your misdelivery, which is a form of littering on my property. My numerous efforts only got, "I apologize," FAR TOO MANY TIMES, and, "I contacted the driver" (who will not respond and Grubhub has NO system to find a "supervisor" to clean up the idiot driver's clear and obvious LACK OF QUALIFICATION to deliver to the right building number on the correct street.

The driver drove down my major street, would have had to make no less than two turns to get the the correct street.

Sleepy, stoned driver? Maybe change your name to Stonedhub?

Well done, indeed!

You clowns are good at making money, even with SCREW UPS (some of your employees and their actions), but not good at solving a simple problem that you caused.

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User's recommendation: Don't Bother - Walk, Drive or Fly to pick up your order. That way it CANNOT get screwed up in delivery.

Jonah J Tlf

Falsely accused of fraud when i’ve been a loyal driver for 3 years

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Grubhub - Falsely accused of fraud when i’ve been a loyal driver for 3 years

Ive put in thousands and thousands of hours as a driver for grubhub and have treated it like a full time job; its how I support my family with any spare time I have before and after my 12-9 shift day job. However, three weeks ago, GrubHub randomly accused me of abusing the hourly promised pay by scheduling blocks and not fulfilling orders however this is entirely not true and that very day I made $90 in two hours with them.

By accusing me of fraud, they revoked my ability to schedule blocks which means I am now making close to $0 when I go online to drive for them. Ive sent numerous emails, called everyone I can call, and no one has helped me or restored my access to scheduling blocks. This has prevented me from bringing in the extra money that I need to support my one year old child and my wife who is currently pregnant. I have been a loyal driver for grubhub and driven more hours than you could imagine, and this is not the treatment I deserve after everything i have done in partnering with them over the years.

Grubhub has the absolute worst customer service and has been no help whatsoever to me in this incredibly difficult and frustrating time.

They have given no evidence of the fraud the claim ive committed, and they have not shown any consideration for my situation even after all the emails ive sent and calls ive made. I am utterly disgusted with grubhub.

View full review
Loss:
$600
Pros:
  • Brings in extra money
Cons:
  • Dont value their drivers
  • Cant speak with management to resolve issues
  • Horrible customer service

Preferred solution: Restore my ability to schedule blocks and remove the false claim of fraud from my account.

User's recommendation: Be a diner not a driver.

1 comment
Floyd Fxe

Worst company period

Lisa W Nke

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Verified Reviewer

Free delivery

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Do not sign up for the free delivery for one year on Grub Hub. It is ONLY for participating restaurants and not all of them. It is very misleading! Taco Bell charges 6.99 for delivery. If is NOT free!!! Not worth the year membership!! ***
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User's recommendation: Do NOt become a member!

hayrettin A

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Verified Reviewer
| map-marker Baltimore, Maryland

Aydenizhayrettin@***.com

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Hello, I was actively working with you, but now I moved house. Could you change my work area, please? My new address; 3252 Gina place Woodbridge VA 22193
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Anonymous
map-marker New York, New York

I try to open Grubhub account but they lock it

I try to open Grubhub account but they lock it
je essayer d'en ouvrir un nouveau conduire conduire compte Grubhubje je je jje je je pense qu'e je faisis une erreur , je fais du véloo, j'oublier je le fais moto et ils me demasous une assurance, je fais ma carte d'identité, je faisss une erreurrton et j'ai besoin de votre une idée pourouvrir mon compte merci pour votre compréhension Mon prénom Amadou Bailo Nom Diallo Email jbailo2000@***.com
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Anonymous
map-marker Millsboro, Delaware

Monthly charges.

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They have been charging me 9.99 a month for 3 months and I never applied for it. I want them to stop.
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User's recommendation: Do not use this company for anything.

Abdul M Awk

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Verified Reviewer
| map-marker Chicago, Illinois

To activate my driver account

My driver account is on hold to verify my bank account she told me she will escalate the issue to concerned department like it will take 2 to 3 business days
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Shirley M Hel

I am unable to change my status to available on the app. It is grayed out.

Awaiting IT to fix the app problem so that I can toggle to available. Customer service rep was very nice and patient but we were unable to resolve the issue. She said that I would be contacted sometime tomorrow
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Preferred solution: App fixed so that I can mark availability

Rupinder K Jei

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Wrong address

I have food that was address to be delivered but I couldnt find I call the customer saying different which is like 17 minutes away from here
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Nancy P Toq
map-marker Trenton, New Jersey

Cancel membership

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Great customer service cant use 100 symbols sorry !!! Xoxoxo oxoxoxoxixixoxoxoxoxoxoxoxoxo. Thank you
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Risha Vnv

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Verified Reviewer
| map-marker Oakdale, California

Wrong order

I always order from GrubHub never have a problem with them until today I placed an order and asked to have it delivered to the back door it came on time but they rang the doorbell and delivered the wrong item I called GrubHub and they refunded me and I reordered and they dropped it off at the front door
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User's recommendation: Give them a try they're only human

Sara W Lks

Stole money from my Venmo account

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Grubhub - Stole money from my Venmo account

Don't use ordered Grubhub 1 time on 12/12/2022. They have been taking $10.86 for 9 months out of my Venmo account.

I didn't authorized this. I called their customer service to make a complaint and have this stop immediately. I asked for a refund they said they would only refund me for one month subscription to their program. I never signed up for a program or any subscription on their website.

I ordered food once and that was it. I am now in the process of contacting Better Business Bureau and a lawyer. The customer service woman told me I could not talk to anyone else it was just her and that she would not refund me for the last 9 months subscription. And once again this is why I don't shop online and don't use these applications.

They are thieves. What has this world come to. Full of scams and thieves.

And they can get away with it. Who's going to put a stop to all the nonsense and people being taken advantage of us.

Grubhub

View full review
Loss:
$98
Pros:
  • No pros
Cons:
  • Charges for subscription monthly never signed up for

Preferred solution: Full refund

User's recommendation: Don't use this food delivery company

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