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I ordered lunch for 2. The order came with lunch for 1. I called the restaurant who said they would get back to me. No call. I called Grubhub customer service and asked for a full refund as we now has to go out for lunch. The customer service representative said she...
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1.1
#891662
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the idiots at grubhub routinely charge small amounts and reverse it when you order, triggering bank fraud alerts. a shady practice, to begin with, but even worse, it persists even after you fix it. calling grubhub's *** customer service doesn't do a thing - the...
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#878057
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I ordered via Grubhub for a late night pizza order and was quoted a wait time of 60-70 minutes. I waited an hour and a half and then contacted customer service. I was informed that, despite receiving a confirmation email from Grubhub, the restaurant overlooked my order...
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Anonymous
Anonymous

How is Grubhub responsible if the restaurant does not prepare your order on time? GrubHub is indeed just the middleman! What exactly is it you expected them to do?

1.0
I didn't like
  • Giving delivery partners orders that are hours late
#821810
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I ordered dinner last night at 7:50, while my food arrived cold, soggy, and unappealing at 10:10. I received a myriad of misleading texts like "A driver is headed your way with food: A story of dreams coming true" hours before arrival. The company cannot master...
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1.0
#708347
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So we got an advertisement to use GrubHub and get $5 off first order. I went to the web site, found the restaraunt, ordered the food, and there was no discount. Next day when I checked my email, there was an email from GrubHub with a promo code. So I thought I would...
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Anonymous
Anonymous

By advertisement, I'm assuming you mean that you found a $5 off code somewhere online, because grubhub doesn't sound out advertisements to your email until you sign up. When t...

#695398
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I placed an order with Grub Hub. They confirmed it and even sent text messages that it had been picked up by the driver. When our food did not show up I called the restaurant and they said they had no orders from Grub Hub. I tried chatting and then calling their...
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1.0
I didn't like
  • Still do not have food
#691419
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Ordered at 8:30, finally was told at 10:42 that order had never arrived to restaurant. Called Grubhub 2x to report late food. Was told repeatedly it was on it's way. Finally called restaurant, they never got order. WASTED MY WHOLE SATURDAY NIGHT. Grubhub was rude and...
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1.0
I didn't like
  • Lateness of service
#617969
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we ordered dinner tonight that was supposed to be delivered by 8:00. When the food was very late we started sending emails. After two hours they we were told the food wasn't coming and there was nothing they could do. Joe, grubhubs customer care manager could only say...
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Anonymous
Anonymous

Wait! Are you seriously telling us that because GrubHub did not deliver, your children went without dinner? Also, I would like to point out how self-entitled you must be to ex...

#483313
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Grubhub Customer Care Review

Grubhub
#914865
1.8
Details
Worse service ever. Customer support is rude. They yelled at me and hung up. I got someone elses order which was actually a step up after not receiving my orders previously.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Food Review

Grubhub
#572439
I was wrong in my review below - the food didn't "never come." It was just 50 min late.
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Food Review

Grubhub
#572435
I also had a negative experience with GrubHub. I ordered food, the wait time was over an hour, the food never arrived, I called customer service and was on hold forever, and then had trouble with my speaker phone while talking to customer service and the representative hung up before I could fix it. It was a pretty miserable experience at 3:00 am!
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