I ordered lunch for 2. The order came with lunch for 1. I called the restaurant who said they would get back to me. No call. I called Grubhub customer service and asked for a full refund as we now has to go out for lunch. The customer service representative said she...Read more
the idiots at grubhub routinely charge small amounts and reverse it when you order, triggering bank fraud alerts. a shady practice, to begin with, but even worse, it persists even after you fix it. calling grubhub's *** customer service doesn't do a thing - the...Read more
I ordered via Grubhub for a late night pizza order and was quoted a wait time of 60-70 minutes. I waited an hour and a half and then contacted customer service. I was informed that, despite receiving a confirmation email from Grubhub, the restaurant overlooked my order...Read more
I ordered dinner last night at 7:50, while my food arrived cold, soggy, and unappealing at 10:10. I received a myriad of misleading texts like "A driver is headed your way with food: A story of dreams coming true" hours before arrival. The company cannot master...Read more
So we got an advertisement to use GrubHub and get $5 off first order. I went to the web site, found the restaraunt, ordered the food, and there was no discount. Next day when I checked my email, there was an email from GrubHub with a promo code. So I thought I would...Read more
I placed an order with Grub Hub. They confirmed it and even sent text messages that it had been picked up by the driver. When our food did not show up I called the restaurant and they said they had no orders from Grub Hub. I tried chatting and then calling their...Read more
Ordered at 8:30, finally was told at 10:42 that order had never arrived to restaurant. Called Grubhub 2x to report late food. Was told repeatedly it was on it's way. Finally called restaurant, they never got order. WASTED MY WHOLE SATURDAY NIGHT. Grubhub was rude and...Read more
I didn't like
- Lateness of service
we ordered dinner tonight that was supposed to be delivered by 8:00. When the food was very late we started sending emails. After two hours they we were told the food wasn't coming and there was nothing they could do. Joe, grubhubs customer care manager could only say...Read more
Grubhub Customer Care Review
Worse service ever. Customer support is rude. They yelled at me and hung up. I got someone elses order which was actually a step up after not receiving my orders previously.
I was wrong in my review below - the food didn't "never come." It was just 50 min late.
I also had a negative experience with GrubHub. I ordered food, the wait time was over an hour, the food never arrived, I called customer service and was on hold forever, and then had trouble with my speaker phone while talking to customer service and the representative hung up before I could fix it. It was a pretty miserable experience at 3:00 am!
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