Grubhub
Reviews and Complaints

I won't order from there again, It was my first time I was in the hospital placed one order although two orders I was indecisive about processed and I could only get refunded 5 on a cancelation so I kept both orders to be delivered to my room, got a picture of my orders setting outside one of the hospital doors staff members went to all the doors never saw my order never got to eat that night before surgery...since I did not setup an account I was told I couldn't have a refund almost 50 food and tip and got nothing!

Ordered from Taco Bell (about 5 minutes away)! Ordered at 5:20 pm and was told 35-55 minutes.

Called Grubhub at 6:40 and was told it was delivered, but I have been sitting by the front door waiting since 5:55. Finally, I agreed to a refund but have to wait 5 days to get the refund, even though the credit card was charged immediately.

Will never use it again because the service is non-existent!

Obviously Grub hub doesnt care about customer service. Wont issue refund!

We ordered food and it took two hours to receive our food. I dont understand how Grub Hub can have such poor quality control.

The order finally came the delivery person was great but was the second person to pick up the order. It would have been faster for me to go pick up the food which defeats the purpose of Grub Hub.

I need to activate my account. I don't know what's going on, why I can't use my account. I need help with this, please!

A good company and good service treat customers well and also pay a good price on deliveries I prefer.

Cant sign into my drivers acc im sue its because my driver licenses expires the end of the month. Please advise

Hello my name is smail benbellout I worked for delivery when I come back to vacation more than 3 months I try to login my count but I can't I don't know what happens for my count can someone help me please thank you.

Sick of this app does not work it used erroneous addresses and wasted a half hour of my time i will never use and of these stupid apps any more gonna go out and pick the crap up myself what a waste of my time. And customer service was no help

Six months ago, I called Grabhub and asked them if it was possible to change my work location because I was in Virginia. They told me that it was not possible.

After that, I noticed that I couldn't log into my account. My driver's license is from Virginia.

I ordered food it was never delivered. I was sent a picture of some random light thing.

I tried calling and was hung up on twice. I want a refund for my purchase.

I am never using Grubhub again. I would appreciate an email response regarding my refund

I have had several orders that are all messed up. I was told recently that they couldnt fulfill their promise about food being messed up because I had griped so frequently.

They do not stand behind the promise of issues with orders. I wouldnt have to complain if the places that I order from them would do a proper job.

It isnt right that I have to pay the price for a meal that is lousy and not even right. This is a *** company to deal with after all of this crap.

I ordered $41 worth of food from Arby's. My food arrived an hour late and was cold.

Grubhub would only refund $10 and then give me a $10 credit. I feel they should have refunded all of my money since they allow a driver to pick up more than 2 orders at a time, especially when they are not on the same route.

I placed an order from my phone and entered my work email instead of a home email address; however, I did not realize I placed the order through Yelp. The order ended up being cancelled.

I still have not checked my credit card to see if it was charged, but it was in no way Grubhub's fault. Appreciate the service!

I just had dental surgery and I'm trying to order some soft tacos and some soup, which would come from two different restaurants. However, your company keeps saying that I cannot add items to my cart because my cart is full from my previous order.

DoorDash, Uber Eats, etc. allow you to get food from multiple places. But apparently, I have to wait for my first food to get delivered until I can order from the second restaurant and then have to wait another 35 minutes. This is not okay!

I'm very disappointed! I should have just paid the $5 delivery and processing fee and gone through DoorDash.