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Since the delivery service has switched from orderup to Grubhub in our area, our experience with food delivery has become very negative. There is always a mistake, food is late (over an hour late usually) and customer service is terrible. I will not use grubhub again....
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1.0
#1162289
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Every time I have used GrubHub the driver is at least 15min late beyond the estimated window and the food is always cold and missing something. Best was when I got a salad that was literally nothing but wilted lettuce no dressing or anything else like they just stopped...
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#1161920
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Placed an order 2 days ago, got a confirmation order as usual. Over an hour after the delivery time no food. Checked the app and it claimed it was delivered 15 minutes after the order was placed. No phone call, no delivery and Grubhub could not reach the driver to...
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2.9
#1160919
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GrubHub driver thugs

Grubhub
#1140706
3.0
Details
A grubHub delivery driver threatened to damage the reputation of my restaurant On that same day, I started receiving annoying phonecalls from a blocked number which stopped after I contActed their managers at GB. They have not Been fired!
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Grubhub - Pissed customer

Grubhub
#1135392
1.0
Details
Driver never got out of their car to bring my order then just took off with our order after I waited for an hour for the food. NEVER USE GRUBHUB AGAIN. Then they said they could reorder the food and we could go get it. Really that was the whole point I was getting it delivered. I WILL NEVER USE THEM AGAIN. DONT USE.
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Grubhub - Never use this company!!!!

Grubhub
#1129882
1.0
Details
Second weekend in a row order never picked up..... Customer service gives ridiculous excuses that make no sense!!!
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Grubhub - Worst customer service

Grubhub
#1126735
1.0
Details
Order over hour late contacted Grubhub told restaurant busy. Not offered any refund disconnected when transferred to supervisor by Wendy who would not give me her if number. Order arrived cold and 2 hours late pass on grub hub and go pick up self. Save money and don’t help this piece of *** company with *** poor customer service
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Turnaround Time
Value for money
Website
I ordered food on on New Year's Eve getting ready for the ball to drop. Ordered food from GrubHub and waited for 2 hours with no food, after contacting GrubHub they had me wait another hour trying to contact the driver but was unsuccessful so they gave me $10 off my...
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Anonymous
Josh Hensler

Just ordered food and two hours later nothing. Check ordered status and it says delivered....this 5-10 dollar off next purchase? Thats not helping me right now. Back to using ...

1.0
#1159836
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Do not order delivery food from Grubhub. Twice now they have canceled an order after charging my card. No explanation was offered. I am disabled and there is no parking anywhere near the restaurant. Delivery is my only option and I have the flu so I really wanted...
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1.4
I liked
  • Being able to order food from nob hill
I didn't like
  • Food order has been canceled twice
#1159603
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They don't take accountability for the frequent mistakes restaurants make, they just take the money as middleman without doing anything to deserve it. None of their customer service people are actually empowered to do anything to fix mistakes (they just say sorry and...
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#1158290
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I had been using them faithfully for 5 years and referring them to EVERYONE I know. My last order was messed up and I happened to be having a really bad day (going through a major life crisis) and I went off on the GrubHub employee who cancelled my order. I have since...
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1.0
#1157610
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Christmas Eve: With friends & family staying with us for the holidays we placed an order online for local restaurant. Grubhub charged me for food, gave delivery time and sent a confirmation email with “tracking” link. We waited. I checked via their tracking tool and...
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1.0
I liked
  • Totally dissatisfied
I didn't like
  • Staff regularly lies
  • Non delivery
  • Still do not have food
#1155983
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Ordered food at 7.39. At 8.40, track your order said: Delivered! Called the restaurant at 8.45, food was waiting for driver to show up. Called GH, they could not get in touch with the driver or restaurant and then I was told my food was picked up. called restaurant...
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1.0
#1155691
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I have no idea if the drivers receive the fee's grub hub charges, but twice now when I changed the tip from 20% to 15%, it automatically went back to 20%. It's dishonest. And it makes me wonder if grub hub gets a huge cut of these tips, along with the delivery fee?...
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#1155513
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