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1) Drivers have no control over how long it takes for the restaurants to make the food. 2) Drivers can see whether or not you tipped before they accept the offer. No tip offers are more often than not rejected by the drivers. OR if the tip is low like $1-$2 they make...
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Anonymous
Pissed off Driver

Exactly! We are not employees! If you think we work for community service you are wrong! I am done with delivering all the way across town to you for anything under a $3 tip. ...

#1232158
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Grubhub - They owe me money.....

They didn't deliver 2 orders i called in but still charged me. Customer Service insists that they didn't charge me... I'm looking at the bank statement showing the charges hitting my account. DO NOT USE GRUBHUB!
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1231498
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Grubhub - ALWAYS LATE!

DRIVERS ARE NEVER ON TIME! TAKES FOREVER AND CUSTOMER SERVICE IS THE WORST! NEVER AGAIN GOING TO USE THEM FOR MY DELIVERIES!
#1231105
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Grubhub - Awful

Me and my boyfriend ordered taco Mac and the food arrived 2 hours after we ordered it, they got the whole order wrong (not a taco Mac mistake, a grub hub mistake), and the food was extremely cold and soggy. We had to end up driving to taco Mac to get what we actually ordered as we were starving. Totally awful experience will never use grub hub again and I do NOT recommend it to anyone.
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1230870
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Drivers tend to cherry pick on orders. If they see the orders that has a high delivery fee and tips, those are the ones get accepted. On our app, we can see the potential payout amount for that delivery prior to accepting it. If we don't like that order due to whatever...
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Anonymous
DC

That is because they have to work for a living just like we do. I

1.0
#1230534
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Food was supposed to be DELIVERED an hour ago, which we ordered 2 hours ago. Then that never happen. Called the restaurant, and they say it was made long ago, but Grubhub had no drivers. RIDICULOUS. The estimated time was wrong and way tooooooo long. Called customer...
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#1229544
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The last four orders I had issues about with grub 2 were driver issues, 2 were food issues I had a 5%, credit, 15% credit and I called in because the last to orders not only had issues but the discount was never applied so ( they issuesed me a 50% discount promo code...
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#1228334
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Grubhub - Horrible experience

I must have a high ceiling but I expected food and never received. I will never use service again! Beware.
#1228300
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Customer service is really poor. They cancelled my order without notifying me because they could not find a driver and I was waiting for my food. When the delivery time passed, I called them and they sent me an email that the order was cancelled. Really bad service. I...
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1.2
#1226138
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Placed order.... Driver could not deliver no reason why guess your drivers should be able to use gps? Text my order should arrive between 6:20-6:30 he calls at 615 and then 617 i call back at 620 no answer i call customer service at 6:25 and i am told they tried to...
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1.0
#1224729
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