Grubhub
Reviews and Complaints
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Verified Reviewer |
Washington, District Of Columbia
Payment problem
I have not been deposited and it has already been 72 hours and my account is fine, everything is fine.
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Verified Reviewer
Resolved: Driver issues with my delivery
Company fixed the issue and I have been provided with apology. I called the corporate office
The delivery driver did not read the instructions and left my food on the front porch. He admitted to not reading the instructions. I have the text and he was cold, so now I have to reheat all my food.
User's recommendation: Order from local companies that deliver
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
I’ll review after I get this issue taken care of.
Our Red Robin food was burnt and the manager told me I need to go through you. I was in a chat but got disconnected while waiting for an expert
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It's not active my app
Grubhub food delivery is good for me. I love this company.
Then, please open my app quickly. I will start right now.
- I will make money
- Okey
Preferred solution: Deliver product or service ordered
User's recommendation: I will give good service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order is for delivery in HydePark Tampa and late … The help desk responded they don’t service my country of residence. Hello … Tampa, Florida … for the birds
My prior explanation is sufficient, and again, why should you need to hear this twice? You don't have a full understanding of the glitches in the application and you continue to make the same mistakes. You don't even address the true situation and problems identifying your client and the application's ability to respond based on objective facts.
- You just wait to be dissapointed
- Horrible service
Preferred solution: The application to work out this glitch
User's recommendation: Complain and go to social media until they get there act together… I’ve addressed this issue before and they just don’t seem to be able to resolve the bug in their application
Sun Prairie, Wisconsin
Resolved: Delivery turned into a pickup!
Company fixed the issue and I have been provided with apology.
I'll be happy when my refund is completed.
I ordered a delivery and it turned out to be a pickup order. I'm a handicapped senior without a vehicle.
The order was paid for, I was told I couldn't cancel. The restaurant's phone kept going to voicemail.
Finally when I got to a person at customer service, they were able to cancel the order and refund me. Agent Jerald.
User's recommendation: Stop showing delivery if it's not going to be a delivery!
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Verified Reviewer
Trabajar
Porque yo tengo GrubHub, estoy desempleado y quiero hacerlo. No sé si me lo bloquearon o no.
Por favor, quiero información porque quiero trabajar. La razón por la que nunca lo hice era porque yo vivo en Cranston y cuando yo prendía la aplicación, me mandaba bien lejos para hacerla.
- Me dicen que grubhub es mucho mejor
Preferred solution: Trabajo
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Verified Reviewer |
Hillsborough Township, New Jersey
Open delivery
Food delivered by a female driver not make as credentials showed. Picture taken of tree so the unsealed bag can not be viewed.
Items taken out of bag including utensils and napkins. Need to be assured that fake non employee drivers are not doing deliveries to give Grubhub a bad name especially when person is not sensitive to your customers safety
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service and Corporate access to customers
Grub apparently allows drivers to manage multiple deliveries at a time. While this is great for the driver, it leads to some clients receiving their food late and cold. When this issue is reported to customer care, they merely repeat the information already displayed in the app, which is not helpful. When asked further, agents simply recite a script, usually something along the lines of: 'Sorry for the inconvenience, we care', and so on. The end result remains the same, the issue is not corrected. What's worse is that you can only receive a credit. Therefore, Grubhub never loses when the customer does. The driver doesn't lose, and neither does the store, only the customer. This is not customer service.
While I normally wouldn't resort to this, the only option left seems to be issuing low star ratings to the drivers. Grubhub forces the customer into a corner because they find a way to evade the issue.
Grubhub, if interested in improving customer care, should revise its policy and introduce refund options as well as accountability for its customer base. If the order was late, the question that begs answering is: Why was it late? What caused the problem? If you refund the client, at least the customer is compensated. A credit, however, leaves the possibility for the problem to reoccur with no tangible solution in sight, and the customer continues to lose.
- Convenient
- Limited resolution options
- High delivery fees
- Inadequate support
Preferred solution: A response from corporate on Customer care division and policy.
User's recommendation: Continue to write your reviews here. Push to find emails directly to corporate. Customer Care is ABSOLUTELY USELESS. my order arrived from Dunkin Donuts 1 hour and 10 min from when I placed the order. I have 2 stores only 1 mile from me
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Verified Reviewer |
Ozark, Missouri
Helped me overall understand but…..
You pay for memberships and to find out only certain restaraunts with GH+ can be delivered without fees? Why not all? Do I need to call Uber eats to get delivery from your fav restaraunts?
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Verified Reviewer
Your 24 hr customer help is not responsive on the website
I ordered at Grubhub, from 7-Eleven ice cream. The wrong flavor ice cream was delivered.
I followed Grubhub's instructions, advising that a Grubhub customer service call is necessary and available 24 hrs. Needless to say, it's not true! The chat function does not work and there is no telephone number on their website.
Worst of all, a refund doesn't get me the ice cream. It's the second time this has happened!
- Feature of amazon prime and convenience
- No way to timely address any issues
Preferred solution: Deliver product or service ordered
User's recommendation: Be cautious in ordering through Grubhub. They do NOT have 24 hr customer support.
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Verified Reviewer
Payment issues
I didn't receive my payment on September 7th. Now it says it's in someone's bank account, but it's not. I don't know what's going on with the system, and I don't want to continue not knowing if I'm going to get paid.
- Great job
- Not getting my money
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Verified Reviewer
Start driving
I was working at a second job, so I had to stop. I didn't have the time to drive in, plus I didn't have a vehicle because it had broken down.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I made a complaint. The worker helped me a lot.
Thank you for the top-notch services. I'm pleasantly pleased.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Gaylord, Michigan
NOTHING but problems
NO ONE HAS ADDRESSED MY ISSUEno contact number providedonly outsourced people who have no clue what the real problem isI am going to BLAST them ALL OVER social mediathe service I have been given is RIDICULOUSTHEY STOLE MONEY FROM ME AND I WILL NOT BE SILENT UNTIL THEY PERSONALLY ADDRESS MY ISSUE AND COMPENSATE MEnot ONLY for the money owed but the FRUSTRATION and lack of respect I have enduredI RECOMMEND DOORDASHUBER EATS.ANYTHING BUT money grubbing hub.their business SERIOUSLY lack integrity
User's recommendation: Use DoorDash or Uber Eats….AVOID Grubhub at ALL costs or it will cost YOU
"Frustration and lack of respect" have zero cash value. Moving on, please stop screaming with the all capital letter format.
Most of us can read and don't appreciate the theatrics.
You just look like a screeching lunatic. But if you're as brilliant as you seem to think, why are you not owning / operating the company ?
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How can it be a "great job" if you're short $5382.00 (which seems suspicious) ?