Grubhub
Reviews and Complaints

my order was canceled by you after the driver could not find my address even though I was on the phone with him giving him directions to my address. My address is Crystal clear in my GrubHub file and Im a Paul that he could not find it it was not willing to work with me to find it.

He left the food in front of someone elses apartment and went away. I am awaiting my refund which I was promised the night of the incident.

The order was canceled by you after the driver was unable to find my address, even though I was on the phone with him telling him how to find my address he left the food in front of someone elses apartment and went away. The directions to my address are Crystal clear in my file and Im appalled that someone is not able to figure it out. Please refund my money as Ive been waiting almost a week.

Never delivered food, offered some ridiculous address in Long Island. Called GrubHub, never answered.

Call the company delivering the food told me to call GrubHub. Very awful service. This is supposed to be simple food delivery, and they can't even do that right anymore. Why is that?

Money. That's it, money. I want my money back. I was charged for food that was never delivered, and I am sick and tired of spending time that I don’t have to try to recover money that I’ve never received for services that I haven’t gotten.

Is that enough for you?

Enough words? Do your *** jobs?

Ordered 4 pc. Gave me three piece two breasts and a wing. Should have been leg, thigh breast and wing.

I can't delete my account online or I get this 'oops' screen. I've been trying for 3 hours.

I am so angry... I'll never use any delivery service again.

When I go to log in back, it sends me to login again and again. I'm already a driver, and I don't know what to do, and I need help to deliver.

Grubhub is the worst company whose service I used. They work with fraudulent vendors who deliver terrible quality goods.

They lied to me about my refund, and it has never arrived. A terrible customer service agent told me it's the end of his day and he doesn't have time to deal with my issue and told me to call my bank, even though I told him I had called my bank already three times before contacting Grubhub.

They are just stealing your money. Absolutely disgusting and a terrible experience.

Ordered AA batteries from CVS. Driver delivered AAA instead.

Requested a refund, now Im unable to place any more orders with any restaurant/store. I get an error about a credit card authorization hold which should be resolved in 24 hours. Its not a credit card, its campus payroll deduction. Ive been trying for two days to get a resolution.

Its pointless to continue reporting the issue that they claim has been fixed.

As of right now, Im still unable to place an order with any restaurant/store. This is completely unacceptable.

Very helpful and quick, unlike Uber, that led you on a wild chase just to say you cannot speak with a live agent. Thank you so much.

When calling the operator, I list the reason for the call, but it does not allow me to talk to someone about my problem. I want to cancel my monthly charges, but I cannot talk to anybody about it. You have the worst customer service policy.

I have text and emailed multiple times and keep proceeding the kids vitamin instead of the adult vitamin. I now have four packages of child vitamins and need to exchange for adult vitamins. Im getting very frustrated.

Have to wait for an email for the next step. The step is progressing.

Wow, I had a great experience recently with getting my [product/service] looked at! The service was super speedy, which I really appreciated because I was in a rush.

They figured out what the problem was pretty quickly, and now it's going to take a few days to fix. Plus, they sent me an email to keep me updated, which is always a bonus!

I chose to open the account, but when I started, I got stuck at a certain step. I hope to get my account soon.