Grubhub Phone Numbers and Emails

Toll-Free Number:

  • (877) 585-7878

Customer Service:

  • (877) 585-7878
  • (877) 585-1085

Grubhub Emails:

Customer Service
Legal
Privacy Inquiries
Media

Grubhub Contact Information

Grubhub Website:

Grubhub Online Chat:

Corporate Office Address:

Grubhub Holdings Inc.
111 West Washington Street, Suite 2100
Chicago , Illinois 60602
United States

Other Info (opening hours):

Other Location:

1 Federal Street,

Boston, Massachusetts 02110


1601 Cherry St,

Philadelphia, Pennsylvania 19102


Mailing Address:

Attention: Privacy Team

5 Bryant Park, 15th Floor

New York, NY 10018

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How to contact GrubHub?

GrubHub.com has various elaborate FAQ sections on their website that serve as the first line of support. There are separate portals for customers, restaurants, and drivers. Each help section answers the most common questions, addresses issues, and provides guidelines for procedures pertaining to the particular group.

Generally, the GrubHub FAQs are quite helpful. However, they may not address your particular concern. If you need further assistance, you can directly reach the GrubHub customer service representatives through phone, social media, online forms, and online chat.

How Can I Contact GrubHub Customer Service Via Phone?

The customer support and driver support portals do not provide the GrubHub phone numbers that you can call directly to talk to a customer service representative. However, GrubHub Tweets mention this driver care team number 866-834-3963 and a different customer care number for consumers, which is 877-585-1085.
The restaurants' portal provides the following GrubHub phone number that restaurant owners can call to enroll their business in the food delivery platform: 877-805-5081.

The corporate "Contact Us" page provides an account and order queries phone number: 844-478-2249. An additional GrubHub customer service number is provided on their Facebook page: 877-585-7878.

How Can I Contact GrubHub Customer Service Via Social Networks?

GrubHub has various social media pages that you can reach out through, including Facebook, Twitter, and Instagram. Their representatives are highly engaged on the dedicated GrubHub customer support Twitter page. Here, you can either bring up your issue publicly by tweeting @Grubhub_Care or privately by sending a direct message.

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More information

Grubhub Rating Based on 1.6K Reviews

Rating details

1.5
more details
Customer service
Reliability
Turnaround Time
Website

Rating stats

Rating trend

Summary of Grubhub Customer Service Calls

4.5K TOTAL
CALLS
05:13 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Grubhub Customer Service?

Shipping and Delivery Question:

  • “Late delivery and missing food”
  • “Sam sylks delivery”
  • “Didnt receive all my order”

Account Question:

  • “Cant login into my driver app”
  • “Trying to login”
  • “I cannot log into the app”

Product/ Service Question:

  • “Food delivery”
  • “Food is as delivered to wrong address”
  • “My app didn't work”

Request for Information Question:

  • “Assistance with driver app”
  • “Need to speak with represenative about instant cashout that was supposed to happen on Aug. 2nd”
  • “I need to talk to representative ASAP”

Payments and Charges Question:

  • “I want to know why I was just charge for another membership month if I cancel the membership two weeks ago”
  • “Charge that was made”
  • “Charged twice for my order”

Website/ Application Question:

  • “Application status”
  • “My application”
  • “Driver Application problem”

Activation/ Cancellation Question:

  • “Reactivation of my account”
  • “Activate my aaccount”
  • “Reactivate account”

Refund Question:

  • “Refund”
  • “I'm calling to get a refund on my order I place to Kentucky Fried Chicken today, my chicken was old,greasy and cold, the biscuits were hard and cold, all the food was old and cold. I'm requesting a refund on my order. Thank you!”
  • “Didn't refund my money”

Employment Question:

  • “1099”
  • “I'm trying to finish becoming a driver and he says to contact delivery support”
  • “Trying to get paid”

Cards Question:

  • “Gruhub card”
  • “Card issue”
  • “Giftcardto use”

Staff Question:

  • “, customer service”
  • “Lousy service”
  • “Driver rude”

Return/ Replace Question:

  • “Need to change address for delivery”
  • “Change address”
  • “I signed up to be a driver passed my background check yet have not heard anything back in return and it's been over a month can someone please explain what's going on and why I have not been contacted”

Other Question:

  • “On boarding havent received any orders”
  • “Banking issues”
  • “Driver support”

About

Top Grubhub Services

Delivery Service, Customer Care, Vehicle Driver

Top Grubhub Products

Coupon, Website, Account

Grubhub Pros and Cons

Pros: Ease of website use, Idea of the service, Totally dissatisfied, There are no pros, Grubhub ok when it works

Cons: Poor customer service, Very poor customer service, Worst customer service, Unreliable, Lateness of service

Related Companies

Just Eat Takeaway, SkipTheDishes, Seamless, TakeawayCom, Eat24

Summary

GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.

Grubhub reviews and complaints

Grubhub is ranked 74 out of 342 in Food Delivery category

Area Served

USA

Payment Methods

MasterCardVISAAmerican ExpressDiscoverPayPal

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