Grubhub Customer Service Contacts
How to Reach a Person at Grubhub
Verified Contact Information
Toll-Free Number:
-
1-877-585-7878
Customer Service:
-
1-844-478-2249Corporate
-
1-833-723-0583Grubhub Corporate Gift Card
-
1-877-585-1085
Grubhub Emails:
Accounting/ Billing
Corporate Account Inquiries
Customer Service
Android App, Community Relations, Corporate, Government Relations, Grubhub Corporate Gift Card
Legal
Privacy Inquiries
Grubhub Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Grubhub Phone Number
1 (877) 585-7878
Average Hold Time
00:01:45
Average Calls duration
5 minutes
Most Popular Grubhub Email Address
help_me@grubhub.com
Grubhub Live Agent Availability
30% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
Call Volume by Day
View full overview ›
Grubhub Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Grubhub Phone Number | 1 (877) 585-7878 |
| Average Hold Time | 00:01:45 |
| Average Calls duration | 5 minutes |
| Most Popular Grubhub Email Address | help_me@grubhub.com |
| Grubhub Live Agent Availability | 30% of callers successfully reach a real person |
| Issue Resolution Rate | Low (22% reported full resolution) |
| Grubhub Customer Service Rating | 4.2 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Account, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Grubhub | First and last name, phone number or email |
Call Volume by Day
Contact Information
Grubhub Website:
Grubhub Help Center:
Corporate Office Address:
Grubhub Holdings Inc.
111 W. Washington St.
Chicago,
Illinois
60602
United States
Other Info (opening hours):
Mailing Address:
Attn: Privacy Team
5 Bryant Park, 15th Fl.
New York, NY 10018
Summary of Grubhub Customer Service Calls
34.7K
TOTAL
CALLS
CALLS
05:17
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Grubhub?
Account Question:
- “I can't login”
- “I’m trying to become a driver and I can’t log in”
- “Account”
Shipping and Delivery Question:
- “Bad delivery”
- “My order never arrived twice today”
- “Meal was never delivered”
Request for Information Question:
- “Driver help”
- “Question about stats”
- “Help on App”
Product/ Service Question:
- “Error message on instant cashout”
- “Bad food”
- “Food did not arrive as stated”
Payments and Charges Question:
- “I was charged and restaurant Epic Burger did not get my order. Second time this week. I want mybmoney back today”
- “I was charged twice for same delivery”
- “Can never use my debit card”
Activation/ Cancellation Question:
- “Reactivate”
- “Driver canceled and didn’t pick up order! Never got food!!!!!”
- I want to cancel trial and membership
Website/ Application Question:
- “Application”
- “What’s the hold I on my application”
- “My application is holding up why the reason”
Return/ Replace Question:
- “Region change”
- “Change my region to deliver back to Texas Fort Worth, Texas, where I actually live”
- “Need to change my vehicle information”
Refund Question:
- “Refund”
- “I need a refund for items that did not come with my delivery”
- “Refund for items not received in order”
Employment Question:
- “For that form 1099”
- “1099 k”
- “I need a last date of employment letter for my rental office”
Cards Question:
- “My money was taken off my card I want that money back on my card”
- “I cashed out to the wrong card. How can I change it?”
- “My gift card is not working”
Staff Question:
- “Trying to dial customer service”
- “Poor service”
- “*** customer SI service”
Other Question:
- “To complete order”
- “On boarding for a driver”
- “Trying to register as a merchant”
Compare Grubhub Customer Service To
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Grubhub