Grubhub Phone Numbers and Emails

Toll-Free Number:

  • (877) 585-7878
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Grubhub Emails:

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Is this your business?

How to contact GrubHub?

Most Popular Number:

(877) 585-7878
Total calls: 24 875 Issues resolved: 1 310 Last call: Dec 10, 2023

How Can I Contact GrubHub Customer Service Via Phone?

The customer support and driver support portals do not provide the GrubHub phone numbers that you can call directly to talk to a customer service representative. However, GrubHub Tweets mention this driver care team number 866-834-3963 and a different customer care number for consumers, which is 877-585-1085.
The restaurants' portal provides the following GrubHub phone number that restaurant owners can call to enroll their business in the food delivery platform: 877-805-5081.

The corporate "Contact Us" page provides an account and order queries phone number: 844-478-2249. An additional GrubHub customer service number is provided on their Facebook page: 877-585-7878.

How Can I Contact GrubHub Customer Service Via Social Networks?

GrubHub has various social media pages that you can reach out through, including Facebook, Twitter, and Instagram. Their representatives are highly engaged on the dedicated GrubHub customer support Twitter page. Here, you can either bring up your issue publicly by tweeting @Grubhub_Care or privately by sending a direct message.

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Contact Information

Grubhub Website:

Grubhub Help Center:

Corporate Office Address:

Grubhub Holdings Inc.
111 West Washington Street
Chicago , Illinois 60602
United States

Other Info (opening hours):

Other Location:

1 Federal Street,


Massachusetts 02110

1601 Cherry St,


Pennsylvania 19102

5 Bryant Park,

New York,

New York 10018

More contact details

Grubhub Customer Service Reviews

1.6 / 5
Donna N Cjg
You keep taking money out of my account and I dint use grubhub and now never will. I will report you to the better business bureau. It’s 10.71 a month and it better be taken care of assp.
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I will report you also to my bank. And no one ever answers your customer service phone. Your a terrible company

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Floyd Fxe
If you want to work for this company, don't. They do slime ball stuff like when you press accept , they periodically charge it as a miss assignment.
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Their driver support and customer service reps aren't in the same country. Multiple times I pressed accept a order and they marked it as miss.

The ghost of technical support is a department that doesn't have a phone, not even making chat box. You have to email them. They don't respond back. And everytime you tell them they don't they just tell you to fill out another request form.

I have complaints I sent to technical support that's dated back 8 months ago. On the app and the email they send it days they'll get back to you in 3-5 business days. I have over 30 complaints that has never been attended to. They don't do any incentives compared to doordash and Uber.

I worked 13 hours on Thursday and made zero dollars. I have 2 days last week besides that , that I was giving 1 order. Chasing hot zones. This job is not rocket science.

If doordash says go to the hot zone, you are getting orders, same with Uber. Grubhub on the other hand doesn't respect their drivers. All of the drivers say the same thing. They hire reps from other countries that don't know our labor laws.

This is the worst company out of all the delivery service. Us drivers been complaining for months and their last update didn't trouble shoot any of the problems but it was a cosmetic update. As if any drivers care how this app looks. This company needs to be sued.

They do what they want and hide behind service reps that aren't in your country and all they say is we don't speak to the higher ups. Smh

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DSurber S
Refund policy and charging more than my receipt
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I placed an order, one item missing, the rest of the order was not eatable. I have a receipt that was adjusted for 7.52, they charged me 20.20.
Customer Service claims that they don't see the receipt that I see showing only 7.52
I have been waiting over a week for a refund and they keep transferring me to specialists that do not help anymore than the regular Customer Service.
Their book keeping is terrible. Their Customer Service is polite but not able to help
They still owe me 12.68

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Was on the phone
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She was rude had attitude shard to understand her because she wants to speak English fast but its her second language. I cant login in on my account.

Need help nope she was clueless and poor customer service. Ill use a competitor for better service

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How Good is Grubhub's Customer Service?

Madelena Fyg
Madelena Fyg
Feels Disappointed | Dec 09, 2023

0- ZERO!

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Udell Goe
Udell Goe
Feels Satisfied | Dec 05, 2023

I thought they reacted quickly and appropriately

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Antione Ego
Antione Ego
Feels Disappointed | Dec 05, 2023

did not resolve issue

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Brittanny Cgu
Brittanny Cgu
Feels Disappointed | Dec 05, 2023

Complaint was not resolved

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Rosali Alf
Rosali Alf
Feels Satisfied | Dec 02, 2023

This is our first time with grub hub and I was actually surprised that a 25% $11.91 tip was added without my authorization. I paid the driver cash when he delivered. The customer service representative refunded us without an issue. She was very good and we appreciate the refund. Thank you

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Primus Sny
Primus Sny
Feels Neutral | Dec 02, 2023

She was very nice but hard to understand!

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Summary of Grubhub Customer Service Calls

05:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Grubhub?

Account Question:

  • “You keep taking money from my account without authorization!”
  • “Driver help logging in Grubhub app”
  • “Cant log in im a driver”

Shipping and Delivery Question:

  • “Did not receive food, delivered to wrong location”
  • “Missing item from my order”
  • “Wrong address”

Request for Information Question:

  • “Questions on what's taking so long ?”
  • “Requested change of region”
  • “Check the status on my payment”

Product/ Service Question:

  • “Missing food”
  • “Wrong food”
  • “I work for Wendy's in Salem, Oregon. And.One of your drivers was very rude and tried to run me over with his car.”

Payments and Charges Question:

  • “Complain against charges”
  • “Being charged for Grubhub plus”
  • “Direct deposit”

Website/ Application Question:

  • “My application”
  • “It won't let me finish my application check background”
  • “Application problem”

Activation/ Cancellation Question:

  • “Re activate my account”
  • “Need to cancel order”
  • “Regarding cancel of order”

Refund Question:

  • “Refund”
  • “Refund money cancel membership”
  • “Never got my refund”

Employment Question:

  • “Job opportunity”
  • “I am available in the job, but they not send any deliveries for me”
  • “Paycheck”

Cards Question:

  • “My card is on temporary hold and I wanna know why”
  • “Gift card”
  • “My bank card says unavailable”

Return/ Replace Question:

  • “Change my delivery zone”
  • “Want to change my location to do delivery”
  • “To change my zip code”

Staff Question:

  • “Cistomer service”
  • “Service sucks”
  • “A rude and unkind to me and drop my food off some place else after told the address was right next door. Driver. Said to in joy it her loss. This was after he seen he had the correct address and phone number and refused getting it to right parson.”

Other Question:

  • “I havw a order”
  • “Payout issues”
  • “Pick up order”


Related Companies

Just Eat Takeaway, SkipTheDishes, Just Eat, Seamless, Lieferando


GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.

Grubhub reviews and complaints

Grubhub is ranked 80 out of 348 in Food Delivery category

Area Served


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