Contact Grubhub Customer Service
Grubhub Phone Numbers and Emails
Toll-Free Number:
-
(877) 585-7878
Grubhub Emails:
Contact Information
Grubhub Website:
Grubhub Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
1 Federal Street,
Boston,
Massachusetts 02110
1601 Cherry St,
Philadelphia,
Pennsylvania 19102
5 Bryant Park,
New York,
New York 10018
Grubhub Customer Service Reviews
I will report you also to my bank. And no one ever answers your customer service phone. Your a terrible company
Their driver support and customer service reps aren't in the same country. Multiple times I pressed accept a order and they marked it as miss.
The ghost of technical support is a department that doesn't have a phone, not even making chat box. You have to email them. They don't respond back. And everytime you tell them they don't they just tell you to fill out another request form.
I have complaints I sent to technical support that's dated back 8 months ago. On the app and the email they send it days they'll get back to you in 3-5 business days. I have over 30 complaints that has never been attended to. They don't do any incentives compared to doordash and Uber.
I worked 13 hours on Thursday and made zero dollars. I have 2 days last week besides that , that I was giving 1 order. Chasing hot zones. This job is not rocket science.
If doordash says go to the hot zone, you are getting orders, same with Uber. Grubhub on the other hand doesn't respect their drivers. All of the drivers say the same thing. They hire reps from other countries that don't know our labor laws.
This is the worst company out of all the delivery service. Us drivers been complaining for months and their last update didn't trouble shoot any of the problems but it was a cosmetic update. As if any drivers care how this app looks. This company needs to be sued.
They do what they want and hide behind service reps that aren't in your country and all they say is we don't speak to the higher ups. Smh
I placed an order, one item missing, the rest of the order was not eatable. I have a receipt that was adjusted for 7.52, they charged me 20.20.
Customer Service claims that they don't see the receipt that I see showing only 7.52
I have been waiting over a week for a refund and they keep transferring me to specialists that do not help anymore than the regular Customer Service.
Their book keeping is terrible. Their Customer Service is polite but not able to help
They still owe me 12.68
She was rude had attitude shard to understand her because she wants to speak English fast but its her second language. I cant login in on my account.
Need help nope she was clueless and poor customer service. Ill use a competitor for better service
How Good is Grubhub's Customer Service?
Summary of Grubhub Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Grubhub?
Account Question:
- “You keep taking money from my account without authorization!”
- “Driver help logging in Grubhub app”
- “Cant log in im a driver”
Shipping and Delivery Question:
- “Did not receive food, delivered to wrong location”
- “Missing item from my order”
- “Wrong address”
Request for Information Question:
- “Questions on what's taking so long ?”
- “Requested change of region”
- “Check the status on my payment”
Product/ Service Question:
- “Missing food”
- “Wrong food”
- “I work for Wendy's in Salem, Oregon. And.One of your drivers was very rude and tried to run me over with his car.”
Payments and Charges Question:
- “Complain against charges”
- “Being charged for Grubhub plus”
- “Direct deposit”
Website/ Application Question:
- “My application”
- “It won't let me finish my application check background”
- “Application problem”
Activation/ Cancellation Question:
- “Re activate my account”
- “Need to cancel order”
- “Regarding cancel of order”
Refund Question:
- “Refund”
- “Refund money cancel membership”
- “Never got my refund”
Employment Question:
- “Job opportunity”
- “I am available in the job, but they not send any deliveries for me”
- “Paycheck”
Cards Question:
- “My card is on temporary hold and I wanna know why”
- “Gift card”
- “My bank card says unavailable”
Return/ Replace Question:
- “Change my delivery zone”
- “Want to change my location to do delivery”
- “To change my zip code”
Staff Question:
- “Cistomer service”
- “Service sucks”
- “A rude and unkind to me and drop my food off some place else after told the address was right next door. Driver. Said to in joy it her loss. This was after he seen he had the correct address and phone number and refused getting it to right parson.”
Other Question:
- “I havw a order”
- “Payout issues”
- “Pick up order”
About
, , , ,
GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.
Grubhub is ranked 80 out of 348 in Food Delivery category
USA
