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Summary of Grubhub Customer Service Calls

56 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:16 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Grubhub to Ask about:

Shipping and Delivery:

  • “Wrong order”

Website/ Application:

  • “Issues with application”
  • “I need help completing an application”

Refund:

  • “Grubhub allowed me to order from a restaurant that’s still under construction I need a refund ASAP!”
  • “Refund”

Account:

  • “I dont have access to scheduled blocks and it says my account is under review”
  • “I'm a Grubhub driver and I'd like to change my bank account for payment”

Activation/ Cancellation:

  • “Cancel an order”
  • “You canceled my order”

Payments and Charges:

  • “My promo code is not working”

Staff:

  • “Informatioany service in southern delaware beach arean”

Product/ Service:

  • “Tablet is broken”

Employment:

  • “Employment”

Other:

  • “Ordered food and I was unable to eat i”
  • “Delayed order. Why?”
  • “Too long”

Grubhub Rating Stats

1.5 out of 5 stars
based on 640 reviews
See all 991 reviews

Rating stats

  1. 445 reviews
  2. 132 reviews
  3. 42 reviews
  4. 13 reviews
  5. 8 reviews

About Grubhub

Top 5 Grubhub Products

Website, Coupon, Account, Mobile Application, Gift Card

Top 5 Likes about Grubhub

Ease of website use, Idea of the service, Website, I liked the idea of grubhub, Deleting my account

Top 5 Dislikes about Grubhub

Customer service, Lack of correcting issues, Lateness of service, Worst customer service, No accountability

Top 5 Related Companies

Seamless, Diningin, Eat24, MenuPages, Allmenus

Summary

GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.

Grubhub reviews and complaints

Grubhub is ranked 54 out of 306 in Food Delivery category

Area Served

USA

Payment Methods

MasterCardVISAAmerican ExpressDiscover

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Grubhub Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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