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Contact Grubhub Customer Service

Grubhub Phone Numbers and Emails

Toll-Free Number:

  • (877) 585-7878
Call customer service
Send Message

Customer Service:

  • (844) 478-2249
    Corporate
  • (833) 723-0583
    Grubhub Corporate Gift Card

Grubhub Emails:

Accounting/ Billing
Corporate Account Inquiries
Customer Service
Android App, Community Relations, Corporate, Government Relations, Grubhub Corporate Gift Card
Legal
Privacy Inquiries
Media
Opt-out of Marketing Emails, Press Inquiries
help_me@grubhub.com
Is this your business?

How to contact GrubHub Customer Service?

Most Popular Number:

(877) 585-7878
Total calls: 29 440 Issues resolved: 1 544 Last call: May 16, 2025
author avatar
PissedConsumer Reporter

The customer support and driver support portals do not provide the GrubHub phone numbers that you can call directly to talk to a customer service representative. However, GrubHub Tweets mention this driver care team number 866-834-3963 and a different customer care number for consumers, which is 877-585-1085.
The restaurants' portal provides the following GrubHub phone number that restaurant owners can call to enroll their business in the food delivery platform: 877-805-5081.

The corporate "Contact Us" page provides an account and order queries phone number: 844-478-2249. An additional GrubHub customer service number is provided on their Facebook page: 877-585-7878.

GrubHub has various social media pages that you can reach out through, including Facebook, Twitter, and Instagram. Their representatives are highly engaged on the dedicated GrubHub customer support Twitter page. Here, you can either bring up your issue publicly by tweeting @Grubhub_Care or privately by sending a direct message.

Grubhub Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Grubhub Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Grubhub is 8775857878. 97% of consumers used this number to address their issues and concerns. Meanwhile, 81% of users reported contacting a real person successfully by dialing the phone number 8444782249.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Grubhub may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Grubhub Website:

Grubhub Help Center:

Corporate Office Address:

Grubhub Holdings Inc.
111 W. Washington St.
Chicago, Illinois 60602
United States

Other Info (opening hours):

Mailing Address:

Attn: Privacy Team

5 Bryant Park, 15th Fl.

New York, NY 10018

More contact details

Grubhub Customer Service Reviews

1.7 / 5
Poor
Ashlyn S Qzl
Issue not resolved

My phone number is still being used by someone else. So I am receiving calls multiple times a week about an order I did not place.

Vicki H Wwj
Grubhub non reimbursement
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I won't order from there again, It was my first time I was in the hospital placed one order although two orders I was indecisive about processed and I could only get refunded 5 on a cancelation so I kept both orders to be delivered to my room, got a picture of my orders setting outside one of the hospital doors staff members went to all the doors never saw my order never got to eat that night before surgery...since I did not setup an account I was told I couldn't have a refund almost 50 food and tip and got nothing!

Sire B
To bring in brooklyn
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.

Yudith Xgh
Wrong delivery

The driver delivered my food to another address and said it was delivered. It wasn't,I tried calling the driver and couldn't get through to him.

I was upset.

GrubHub took care of it super fast and even gave me a credit.. thanks GrubHub,and to the driver pay attention to the instructions...

How Good is Grubhub's Customer Service?

Valerie L Sln
Valerie L Sln
Feels Disappointed | May 15, 2025

Waited for 20 minutes and still no agent. Every two minutes, it would say “your wait time is under 2 minutes” just another lie from grubhub

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Brenda B Gsl
Brenda B Gsl
Feels Satisfied | May 12, 2025

Don’t have any

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Tanya S Amc
Tanya S Amc
Feels Disappointed | Jan 28, 2025

Just unfair me being new to Grubhub I have such a terrible experience I have no other means of income and I thought Grubhub would help me catch up on my bills but no sucess , it seems it was a mistake made on my account with my zip code inmput . I have live in Chicago IL for 62 years and have never been to Kankakee but some the zip code of Kankakee appeared on my account I do know that human mistakes happen and somehow it can also be fixed, Pkease help my zip code is 60643

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Arsenio Eac
Arsenio Eac
Feels Disappointed | Jan 27, 2025

Thief a bunch of thieves.

Read full quote
Anie Isr
Anie Isr
Feels Disappointed | Dec 26, 2024

I'll be happy when my refund is completed.

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Nikitha Maz
Nikitha Maz
Feels Disappointed | Oct 27, 2024

In a word: non-existent

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Summary of Grubhub Customer Service Calls

32.5K TOTAL
CALLS
05:31 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Grubhub?

Account Question:

  • “My account”
  • “Can’t login to account”
  • “Can't log into driver app keeps saying my # is associated with another account”

Shipping and Delivery Question:

  • “Orders not coming through”
  • “Switch to e bike delivery”
  • “Wrong order”

Request for Information Question:

  • “Verification cod is not send”
  • “About my account”
  • “Need to speak to someone about my account”

Product/ Service Question:

  • “Wrong food was delivered”
  • “Stolen food”
  • “The driver put the food in a wrong location”

Payments and Charges Question:

  • “Fraud”
  • “Overcharging”
  • “Charges on my card.”

Activation/ Cancellation Question:

  • “Order cancelled”
  • “Cancelled my order after 45 minute wait”
  • “Cancel order”

Website/ Application Question:

  • “I need to finish my application and for some reason it puts me on the waitlist and won't let me complete”
  • “Trying to make sure that my application is fully completed”
  • “Application status”

Return/ Replace Question:

  • “Change city”
  • “Changing region”
  • “Marketplace changing”

Refund Question:

  • “Full refund not five dollars”
  • “Refund”
  • “Need refunds never got my food”

Employment Question:

  • “Some pay is not becoming available”
  • “W2 for 2023”
  • “Job opportunity”

Cards Question:

  • “My daughter checked before getting this gift card for me and it said that GrubHub comes out here but it's not connecting”
  • “Regarding my grabhub gear and driver card delivery”
  • “Someone using my card”

Staff Question:

  • “Chg.$10,81 for services not rendered”
  • “Poor service”
  • “Is a restaurant that would like to join services”

Other Question:

  • “Pisssssss”
  • “Driver”
  • “Allergic reaction”

Compare Grubhub Customer Service To

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