Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Update by user Sep 18

The part when I mentioned that I don't have to type in my apartment number is that my cellphone remembers it and I just confirm it. I logged in again to use the $25 promo code.

And it had my complete address so I had the opportunity to confirm that my complete address is in automatically there. I don't know why the driver didn't have my apartment number. He could have tried to redeliver even of food was cold. I would have given him an additional tip.

Or I could have been charged an additional fee. But they instead used the opportunity to try to make more money from me by splitting my refund in two sections and with a minimum limit on each that made me spend more. I did not use the second one because it is a very small amount and it expired the same day. I would have had to spend extra on that too.

Terrible experience. Never again.

Original review posted by user Sep 18

Ordered $35 of food including tip. When order went through it had my exact address including apartment number.

It is always logged in too. I got a text that it would be "prepared" 40-50 min after. I don't pick up long distance calls. Someone called with a different area code 15 minutes after I ordered.

I got another text at 30 after saying that they tried to deliver at 15 min after and couldn't get a hold of me. They never knocked. I called the customer service number and I was told they didn't have my apartment number. But it is always saved on my account.

I don't even have to type it in. Someone there did not give my apartment number to the driver. They kept the food and did not try to deliver. I would have accepted the food cold but they decided to keep the food and not try to deliver after I spoke to customer service.

No refund. Only a $25 and $10 promo code coupons that expire the same day and the first coupon had to be with the purchase of $30. So I imagine what the minimum purchase would be for the $10 coupon. Probably $15.

I did not use that since it expired the same day. If I had fault I would have given the delivery guy an additional tip plus I would have received the food cold since I can just put it in the microwave.

I don't plan to ever use Grub Hub. Bullshit Bullshit Sad

Product or Service Mentioned: Grubhub Delivery Service.

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Sep 18.
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