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Additional Fees
Advertised vs Delivered
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I placed an order at 11:50am. It told me that I would have my order around 12:45-12:50.

Well that time kept changing over and over again. I finally called after my latest time changed to 2:45. According to their customer service, the time kept changing because they didn't have a driver assigned to my order. Which I asked if that were the case, why was I given a time to begin with?

No response. Then they proceeded to tell me that my order would arrive shortly. All the while the estimated time of delivery kept increasing.

I finally asked for a refund since I'd already been waiting over 2 hours to get lunch. I will NEVER use their services again.

Product or Service Mentioned: Grubhub Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $26.

Preferred solution: Let the company propose a solution.

I liked: Totally dissatisfied.

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