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2.5

I ordered from GrubHub and my food was running VERY late. I told GrubHub I wanted a refund, and they said they would issue one and then took it back, stating that the delivery driver had arrived (20 minutes after the store told me the food was ready, and 30 minutes after I was told it would be delivered).

In the midst of this, my delivery driver dropped off my food. I was planning to inform him of the situation but he literally ran away from me after handing me the food, as I was talking. About five minutes later I received notice that my order had in fact been cancelled, but the chat was closed and I was unable to resolve the situation any further. About 15 minutes later the driver returned, but I was unaware, as no one attempted to contact me.

Instead, the driver attempted to open my door several times (note he did not knock). I thought it was my neighbor coming home, until it wouldn't stop and lasted several minutes. I then looked outside to see a random car with the door open, and heard knocking. Being a single woman, not knowing who this person was, I stayed inside.

I then heard someone screaming my name outside.

Needless to say, this was a terrifying situation for someone who lives alone. I have reached out to the company to inform them of the delivery, and the fact that the driver returned and attempted to enter my home.

Reason of review: Problem with delivery.

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