Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Update by user Feb 03, 2018

The promised $10 coupon was actually only $5

Original review posted by user Feb 03, 2018

Ordered using GH for the first time, my order was complete at 8:02 and was supposed to be delivered by 8:20-8:30 but that never happened, at 9 I called the restaurant to see if the driver had picked up my order, they informed me that no driver had arrived and told me to call GH to see what was up. I called and the rep was very polite she called the driver twice to no avail as they didn't answer the phone so she tried texting them and still nothing, I was given $10 in GH credit which will most likely go unused as I won't be using this service again.

I waited until 9:30 and finally gave up waiting on this order and ended up cancelling it. Complete waste of my time, I don't understand why someone would choose to be a driver just to not show up and waste others time.

Product or Service Mentioned: Grubhub Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Order not being delivered, No accountability.

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