Product: Grubhub Customer Care Clear all filters (0 of 126 reviews match)
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Grubhub - Total BS!

PSA!! Last evening, I decided to try GrubHub for Pizza delivery. Less than 5 minutes after I placed my order, I had 2 attempts of charges of almost $200 each, then a couple hours later, there were 2 separate $1 attempts. Needless to say, I will NOT be using them again!! Side notes: it had been 2 days since I used my card. Thank goodness my bank was on top of it! Shrug
1.6
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Grubhub Customer Care
#1319681
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I placed an order for a pita from my local pita pit at 10:03 I have ordered delivery late a few times from this place because I live in a college town and know this particular place is open until 3 am. I was told my food would arrive at 10:45 which I deemed acceptable...
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Grubhub Customer Care
#1317198
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I preferred my good from a restaurant less than 2 miles from my house. The tracking system indicated that the order would arrive in approximately an hour. 55 minutes later I checked my order and it indicated the food had been picked up and delivered. Spoke with the...
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1.1
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Grubhub Customer Care
#1316162
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Grubhub - Deliveries

I have been ordering from GrubHub for over 6 months. For the last month my deliveries have been cancelled. GrubHub is stating that the restaurant is cancelling my order but neighbors are receiving orders from GrubHub at the same time I order. There are several different chains of Subway in my area and upon calling them they are saying there are no issues.
1.9
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Saint Matthews,Kentucky
Product
Grubhub Customer Care
#1309988
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" I was ok with this happening a few times but at this point it's been like 10 times! I thought once they partnered with yelp it would get better so I gave them another chance but nope, it's somehow gotten even WORSE now. Very dissapointed because I used to be a huge GrubHub...
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Anonymous
Customer Service Agent

We need to ask for the phone number because NOT ALWAYS appears on file. And yes, it is very frustrating too when it does not appear any account under that number because we ha...

1.0
Product
Grubhub Customer Care
#1304511
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Place a order for pollo tropical on 7/12/2018 through grub hub delivery was for between 10:30 /10:40 then changed to 10:50 to 11pm then 11:10 to 11:20 then the order was cancelled cause they couldnt find a driver then I said refund the delivery charge I will go pick it...
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1.0
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Grubhub Customer Care
#1302380
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Ordered 40 dollars in food only to have less than half of it arrive was put on hold for over an hour and a half before i was told the dispatch wasnt working. I told them to put me back on hold until it was working and i was hung up on. Had to call again the next day...
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1.0
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Grubhub Customer Care
#1301724
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Grubhub - Horrible - MONEY HUNGRY

If something goes wrong, they won’t fix it it’s like they intentionally want the orders to come late, they dispatch orders to drivers 30-40 min after order was made making the arrival late!
1.0
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Product
Grubhub Customer Care
#1299780
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Grubhub - Horrible customer service

Grubhub charged an order to the incorrect card on my account. I contacted customer service and went through 4 conversations with different operators before one finally told me they would not reprocess my payment. They just kept leaving the conversation and I had to start over every time. This was their mistake to begin with and customer service did absolutely nothing other than waste my time.
1.8
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Grubhub Customer Care
#1294459
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Placed an order for pizza. The order went through, they took the money, sent a confirmation and estimated time for delivery. Two hours later still waiting for the pizza, called they tried to call the restaurant and said they couldn’t get hold of them and it must be...
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Anonymous
Anonymous

That's lazy of you. How far away could a pizza shop be ? They don't deliver ? You don't have any way to get there ? How do you go to work or the doctor ? Who uses a 3rd party ...

1.8
Product
Grubhub Customer Care
#1294072
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