Product: Grubhub Customer Care Clear all filters (0 of 126 reviews match)
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I decided to give this service a try as I currently do not have my car and I am down to my last $40. So i ordered from a local restaurant at 1:12 and was told my food will arrive at 1:45-1:50, I was getting notifications about my meal prepped an updates throughout the...
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1.0
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Grubhub Customer Care
#1292544
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Very disappointed. First time ever ordering through this company. , they forgot my main course and when they realized it, they just allowed the order to be cancelled and refunded and refunded without letting me know. I had to call them to find out why they only had the...
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Anonymous
Jack driver

Oh dear. Here we go again. Ok, sweetie. Here's the deal. We DELIVER the food provided to us BY THE RESTAURANT. If we go through your food, we are in VIOLATION of our contract ...

1.0
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Grubhub Customer Care
#1290211
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We placed an order for Sunday dinner for Dickey's BBQ, who called and said it would be an hour, the driver wasn't willing to wait the hour and cancelled the order, we were charged for this and will not receive a refund for several days. We were spoken to so rudely and...
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1.0
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Grubhub Customer Care
#1276883
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Placed an order using the 12off coupon for first time order. Two hours later no food, so I contacted grubhub and was told no driver was available and restaurant thought I would pick up food. They simply cancelled my order and offered me 5 off next order. Not only did I...
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1.0
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Grubhub Customer Care
#1276428
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Last week I made an order for a restaurant only 3-4 miles away through GrubHub. Ordered around 8:30pm. Didn't get the food until well past 10:15 or so. DRIVER claimed he never got the order. I contacted customer service and they literally were not willing to do...
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1.0
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Grubhub Customer Care
#1275190
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Grubhub - Order Never Arrived

Placed an order with Grub Hub at a restaurant that was approximately 3 miles away from my location. After waiting 30 minutes past the arrival time I contacted GrubHub, and they told me the restaurant never received my order. It would have been nice if someone told me because the app said the restaurant had my order and was making it and I could have reorder somewhere else.
1.7
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Grubhub Customer Care
#1274958
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Arrived in san diego late in evening and decided to order sandwiches from shop 2 miles away. Grubhub site said delivery in 25-35 min. 45 min later I contacted them and was told that my order was never assigned a driver and would be refunded. So now I go to bed tired...
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1.5
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Grubhub Customer Care
#1273182
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Grubhub - TERRIBLE CUSTOMER SERVICE.

Grubhub - TERRIBLE CUSTOMER SERVICE.
An item was incorrect on an order of mine, so I contacted customer service through grub hub chat and “Andrewleen” was slow, passive aggressive and not helpful. He needs another job because he’s not good at this one.
1.0
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Grubhub Customer Care
#1273139
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Grubhub - HORRIBLE!!!

Cancelled order after almost two hours of waiting for food ... never was called to be notify !! NEVER ever use this company!!
1.0
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Grubhub Customer Care
#1272161
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Submitted an order for confirmation it was placed. Called an hour later to check, after 30 minutes, got an answer from rep saying food was on its way and would be there in 15 minutes. 20 minutes later, still no food. Called the restaurant and they didn’t have the order...
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1.1
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Grubhub Customer Care
#1269802
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