Product: Grubhub Customer Care Clear all filters (0 of 74 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:

I will never use GrubHub ever again. First and last time. Ordered Bonchon, and needed to modify my order so I contacted the restaurant, and they claimed that they have never received my order. I thought maybe they just haven't received it yet, called them 6 times again...
Read more
Product
Grubhub Customer Care
#839259
Reply to reviews
She ignored what I said and said "you cant create a new account just to use a code" and she spent the whole chat trying to prove that I was lying!!!! I told her this could be fraud since someone else is using my information! and she didnt care! she continued to imply...
Read more
afigirl
Anonymous

I had the same experience!! My roommate owed me money for a bill I paid and instead of giving me cash I figured she could just buy me food. I had never used grubhub before so ...

JustineL
JustineL

Im sorry its the customer service. not the customer. I also told her i didnt care about the code. It was not worth all this hassle and fraud and she still didnt care and conti...

1.0
Product
Grubhub Customer Care
I didn't like
  • Customer service
#836335
Reply to reviews

Terrible awful company, costumer service is the most awful and rude I have ever dealt with.Unprofessional, full of attitude and offers no help at all they will fight you humiliate you and waste your time for few dollars. STAY AWAY just order from other places. Not even...
Read more
1.0
Product
Grubhub Customer Care
I didn't like
  • Costumer service
  • Rude and condescending customer service
#835756
Reply to reviews
THE absolute worst company ever!I worked for Grub Hub for a period of time as a courier, and never even once spoke to customer service bc it's impossible to get through to them. So guess what that means? Exactly.. No customers or restaurants can even get a hold of them...
Read more
1.2
Product
Grubhub Customer Care
#826864
Reply to reviews
i am a new customer who ordered Grub Hub delivery 2 times within a few days. both times the drivers went in different wrong directions - and as you track them, you can't correct their wrong way delivery route because there is no app or message or phone option to reach...
Read more
1.0
Product
Grubhub Customer Care
I didn't like
  • Grubhub ripped me off
  • Poor customer service
  • Delivery time
#754925
Reply to reviews

I tried to use a GrubHub coupon for the first time I had trouble applying the code so I called customer service The representative told me the code was expired even though it was set to expire 12/31/15 - 6 weeks away She then told me to put the order thru and she could...
Read more
1.0
Allendale, New Jersey
Product
Grubhub Customer Care
I didn't like
  • False advertising
#734463
Reply to reviews
Grubhub - Customer Care Review from Long Beach, California
Restraunt never received order... Called next day for refund.... Phone system said "10 minute wait" turned into 51 minute wait!.... Waste of time in 2 days!!!!! Customer service DID NOT CARE ..... Had no remorse for my unsatisfactory experience and felt 150%...
Read more
2.0
Product
Grubhub Customer Care
#691680
Reply to reviews
Emily on Customer Service's Chat didn't like what I had to say and ended the chat on me. POOR CUSTOMER SERVICE. I work in the same industry as Grubhub and we're told to let the customer's vent about their issues. Nope, not Grubhub. Because all they care about is your...
Read more
1.3
Product
Grubhub Customer Care
I liked
  • Ease of website use
  • Website
  • Idea of the service
I didn't like
  • Worst customer service
  • Lack of correcting issues
  • Unreliable
#691049
Reply to reviews
Over two hours waiting, my food never showed up, restaurant and Grubhub never responded. My wife and child were left starving, as we were counting on the food to arrive. Worst experience ever ordering online. I tried calling the restaurant to two different numbers. No...
Read more
1.6
Product
Grubhub Customer Care
I didn't like
  • Poor customer service
  • Lateness of service
  • Unreliable
#618080
Reply to reviews
This company is terrible. After an hour and a half of waiting, we called and the "system" had blocked our order, they didn't know why and didn't really care.. We were supposed to be notified but no email or phone call. Card was charged. First person was completely...
Read more
1.0
Product
Grubhub Customer Care
#590886
Reply to reviews