Product: Grubhub Customer Care Clear all filters (0 of 126 reviews match)
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Order the meal for my daughters birthday. They never delivered. No phone calls, no food. We complained and were told no refunds. Folks, honestly, do not ever, ever trust this company. Offered a coupon, but who can trust a company that fails on promise, lies about it...
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1.0
Product
Grubhub Customer Care
I didn't like
  • Thieving
#1204451
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I have used Grub hub for over the last six month period often small items like sodas, desserts etc have been left off my orders.I always contact customer service and am told without fail that these missing items will be refunded. Well after ordering over the last two...
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Product
Grubhub Customer Care
#1197116
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I've always used GrubHub and this blatant lack of customer service is horrible and I will not be using this app anymore. With all of the other food delivery services, you would think they would try to keep the customers they have. Nope! Oh well DoorDash, Favor and...
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1.9
Product
Grubhub Customer Care
I didn't like
  • Response to the issue
  • Worst customer service
  • Failure to fix problem
#1189782
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My grubhub account has been cancelled since November need I say so who is trying me like this!!! HAS TO BE INTERNAL!!!! My credit card company told me they had similar issue with this company before and I need to contact them and file a complaint and their customer...
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1.0
Product
Grubhub Customer Care
I didn't like
  • Conflict
#1177324
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I am completely DONE with GrubHub. I will NEVER order from there service EVER again. They are always giving me options of places that are NOT open or CLOSED for deliveries. They NEVER contact you immediately to tell you your order is cancelled. So your waiting around...
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1.0
Product
Grubhub Customer Care
#1162416
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They don't take accountability for the frequent mistakes restaurants make, they just take the money as middleman without doing anything to deserve it. None of their customer service people are actually empowered to do anything to fix mistakes (they just say sorry and...
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Product
Grubhub Customer Care
#1158290
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I had been using them faithfully for 5 years and referring them to EVERYONE I know. My last order was messed up and I happened to be having a really bad day (going through a major life crisis) and I went off on the GrubHub employee who cancelled my order. I have since...
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Anonymous
Anonymous

Agreed!!!!!!They are terrible! They cxl my order after waiting for 2 hours and never told me it was cancelled!!

Anonymous
Johmmy696

Sounds like the company has you on some type of blacklist and does not want to tell you why

1.0
Product
Grubhub Customer Care
#1157610
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Christmas Eve: With friends & family staying with us for the holidays we placed an order online for local restaurant. Grubhub charged me for food, gave delivery time and sent a confirmation email with “tracking” link. We waited. I checked via their tracking tool and...
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Anonymous
Johmmy696

There is no way to track orders.the order is normally in 1 or status being prepared, on the way, or completed.

1.0
Product
Grubhub Customer Care
I liked
  • Totally dissatisfied
I didn't like
  • Still do not have food
  • Irresponsibility
  • Staff regularly lies
#1155983
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Foodler was good, but when they merged with GrubHub, I found that GrubHub is a giant pile of garbage. Customer service has no ability to fix your issues at all. Doordash is much better. They make fewer mistakes, and when they do make mistakes, they put in a much...
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1.5
Product
Grubhub Customer Care
I didn't like
  • Customer service
#1132600
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I've orderd lots of time from Grubhub and for this order I just went through the same flow. At no point did I enter in the incorrect address but somehow it ended up being selected as my delivery address. I think it has something to do with Grubhub's location finder. I...
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Product
Grubhub Customer Care
#1125645
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