Product: Grubhub Customer Care Clear all filters (0 of 137 reviews match)
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Grubhub - Complaint

The food never came! Tried to call and resolve nothing
1.0
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Product or Service Quality
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Grubhub Customer Care
#1451529
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Grubhub - Completely unprofessional company and RUDE! dont waste your time or money

At no fault of the restaurant, the delivery driver took almost 40 minutes to arrive at the restaurant. So my food took over an hour to arrive to me. Contacted the restaurant who was very kind and courteous. Then contacted GrubHub who honestly couldnt have cared less. Essentially called me a liar when i told them what the original ETA was. And in exchange for my ridiculous wait and having to contact both the restaurant and GrubHub to get my order processed, wanna know what i got? a $5 coupon... and over an hour wait. Then the GrubHub customer service rep ended the chat while i was typing and completely cut me off. Completely unprofessional. GrubHub and its Customer Service department are a HUGE joke. Do yourself a favor and use a different app
1.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Grubhub Customer Care
I didn't like
  • All of it
  • Unreliable
  • Rude customer service
#1444011
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Grubhub - They Expect You To Pay More After Granted Credit
Chat started on 26 Dec 2018, 06:51 PM (GMT+0) (06:51:09)*** [name withheld] joined the chat *** (06:51:10)[name withheld]: Items delivered were incorrect. (06:51:12)Customer Care Team: Please remember to rate your experience with Care today by using the Thumbs Up /...
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1.0
Product
Grubhub Customer Care
I liked
  • Idea of the service
I didn't like
  • Lack of responsibility for problem orders
#1433480
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I reached out to find out how to leave a review on Grubhub's website since my experience with one of the restaurants was terrible and I wanted to ensure other people stayed away from the place. I reached out via chat and the customer service rep kept dancing around my...
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Grubhub Customer Care
#1433448
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Ordered delivery from limp lizard. They only sent half of my order. Called the resturant for them to tell me they have nothing to do with my problem and I have to call grubhub. Called only to be told that no one could deliver the rest of my food because grubhub has no...
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h.kitchener
h.kitchener

Very strange that you have no food in the house from which to prepare a meal for your husband. However, all is not lost. If this situation continues to occur he will eventuall...

1.0
Product
Grubhub Customer Care
#1431722
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Grubhub - Double Charge

Grubhub - Double Charge
I was double charged by GrubHub for an order. My credit card statement shows two charges for the same amount at the same time on the same day from Grubhub. I have spent HOURS communicting this to GrubHub, being passed to another "customer service rep" only to have to explain from the beginning. They each say "We only charged you once." Despite American Express proof I was charged once. I see no end in sight. I can't think of another major company that wouldn't have helped me at this point.
Product
Grubhub Customer Care
#1427205
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Did 3 deliveries in a row where people don't answer their phone upon my arriving at a large apt complex, office building or hospital. After the thitd one I went back in my car and "let off some steam". I didn't know I was still on customers voicemail. I never mentioned...
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Grubhub Customer Care
#1418375
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Grubhub - Never got order

I was charged but didn't receive order
Product
Grubhub Customer Care
#1410383
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Grub Hub promised me a refund but I did not get one. They keep emailing me instead of picking up the phone and talking to me. They keep claiming I don't understand that the refund will appear in account as a reduction to the original charge, not as a refund and they...
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1.2
Product
Grubhub Customer Care
I didn't like
  • Lies about refund promised i never got
#1406011
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Grubhub - This is a trash service

I work for them in i haven’t yet got paid !! It’s been two weeks no one has contacted me and every time i reached out to a customer service representative they tell me the same thing they will just put in a ticket for my concerns in that’s it i will not order with them or work because it’s no support or no one to talk to
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Grubhub Customer Care
#1403060
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