Product: Grubhub Customer Care Clear all filters (56 of 56 reviews match)
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Foodler was good, but when they merged with GrubHub, I found that GrubHub is a giant pile of garbage. Customer service has no ability to fix your issues at all. Doordash is much better. They make fewer mistakes, and when they do make mistakes, they put in a much...
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1.5
Product
Grubhub Customer Care
I didn't like
  • Poor customer service
#1132600
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I placed an order 10/21/17 on the GrubHub app as soon as they charged my card I received an email saying they weren’t able to place the order with the restaurant and to give GrubHub a call. When I called and tried to explain that I already paid but they are not...
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1.1
Product
Grubhub Customer Care
#1118361
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they messed order all up then it takes months to get refund don't ever go thru them.all we wanted to do was get something quick to eat and all we got was disappointment. then they tell u it takes a week to get money back when they get their money as soon as you card...
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Grubhub Customer Care
I didn't like
  • At all
#1104390
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Grubhub - Getting worse!!!!

#1117944
1.4
Details
Last time I will ever use their service. After an hour long wait, I called to get a very rude person to basically tell me the restaurant couldn’t process my order and it will be ANOTHER hour. Such a lack of phone etiquette and customer service.
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Grubhub - Grub hub sucks ruined my night

#1114362
My order was never picked up from the restauraunt to be delivered. It took a total of 2 hours until i finally gave up and asked to have it refunded. They said i could have a promocode instead of a refund since the food was already made. I began to get upset and demanded a refund. Stuck hungry and annoyed
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Grubhub - Awful

#1104741
Their customer service is beyond ridiculous. I waited over two hours to be told that no one was dispatched. They offered me 10 whole dollars fire my $40 order that ended up being cancelled. Will never do business with them again.
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Grubhub - Forgot the whipped cream on the terimasu I ordered Barbeque wings not plain

#1041179
4.2
Details
Forgot the whipped cream on the terimasu I ordered Barbeque wings not plain
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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When I explained that the food was inedible the restaurant hung up on me. Called GrubHub and they offered me $7 on my next order (when I got the email, it only offered $5). So I called my credit card company and they'll fix it. But dang, grubhub is the right name for...
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Grubhub Customer Care
#1098308
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I called grub hub with problem that they had authorized my credit card twice they said that they did in two called both of the calls which were disconnected I called back got a supervisor who said he was sorry that I was hung up on twice and that his representative did...
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1.6
Product
Grubhub Customer Care
I liked
  • It was easy
I didn't like
  • Customer service experience
  • Feel like my money was stolen
#1078797
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After the 5th or 6th time of ordering from a restaurant that was closed I called your worthless customer service department who then gave me the advice of calling them in the future to check my order? I explained that it's easier to avoid GrubHub and just call directly...
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1.0
Product
Grubhub Customer Care
#1021471
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Finally called the restaurant directly and they told us they had cancelled the order with GrubHub over an hour prior since they didn't have a few items we had ordered. They were shocked GrubHub and not contacted us as they said they would do. GrubHub still charged our...
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Product
Grubhub Customer Care
#1016874
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I made a point to leave instructions on how to deliver my order and even contacted Grub Hub to confirm these instructions.I get a person on chat that is rude and cancels the conversation before I am done and I get in a text fight between me and the delivery driver...
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Anonymous
Anonymous

Do you mind posting with the description you added, for clarity.

3.1
Product
Grubhub Customer Care
#1007988
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I recently ordered on Grubhub from Bon Glaze. My order was 5 donuts and one hot chocolate. The driver came on time and told me that unfortunately they were out of one of the donuts I ordered and so I would be refunded. It has been more than a week and yet I have...
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2.1
Product
Grubhub Customer Care
I liked
  • Food
I didn't like
  • No accountability
#994514
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i've tried to order from GH a few times and only once has been successful.The list restaurants that don't service your area (i live in LA proper) or have closed. I've wasted so much time trying to order food from this *** site that I could've just made it myself....
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Product
Grubhub Customer Care
#988995
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