Product: Grubhub Customer Care Clear all filters (63 of 63 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Order # 06940394-2581818 placed at 11:39 today and after two calls to the restaurant (12:53 pm) and (1:24 pm), I chatted with Grubhub customer service. The first rep (Billie) told me they sent a driver to pick up my food (which was almost 2 hours old at that point) but...
Read more
Anonymous
Bianca Jean McDonald

The restaurant had their own receipt when the food was delivered. There was a discrepancy in prices. One dish was $2.50 more on Grub Hub than the restaurant receipt, the other...

1.5
Product
Grubhub Customer Care
#1232969
Reply to reviews
They refused to give us our food, they refused to refund our money for food not received, and promised to give us a voucher in the amount of the food we lost. What was not clear was that they would give the voucher in small amounts forcing you to pay more for food. Stay away from grubhub...
Read more
1.0
Product
Grubhub Customer Care
I didn't like
  • Still do not have food
  • Poor service
  • Lies about refund and failure to fix problem
#1217858
Reply to reviews
Order the meal for my daughters birthday. They never delivered. No phone calls, no food. We complained and were told no refunds. Folks, honestly, do not ever, ever trust this company. Offered a coupon, but who can trust a company that fails on promise, lies about it...
Read more
1.0
Product
Grubhub Customer Care
I didn't like
  • Thieving
#1204451
Reply to reviews
I have used Grub hub for over the last six month period often small items like sodas, desserts etc have been left off my orders.I always contact customer service and am told without fail that these missing items will be refunded. Well after ordering over the last two...
Read more
Product
Grubhub Customer Care
#1197116
Reply to reviews
I've always used GrubHub and this blatant lack of customer service is horrible and I will not be using this app anymore. With all of the other food delivery services, you would think they would try to keep the customers they have. Nope! Oh well DoorDash, Favor and...
Read more
1.9
Product
Grubhub Customer Care
I didn't like
  • Worst customer service
  • Response to the issue
  • Failure to fix problem
#1189782
Reply to reviews
My grubhub account has been cancelled since November need I say so who is trying me like this!!! HAS TO BE INTERNAL!!!! My credit card company told me they had similar issue with this company before and I need to contact them and file a complaint and their customer...
Read more
1.0
Product
Grubhub Customer Care
I didn't like
  • Conflict
#1177324
Reply to reviews
I am completely DONE with GrubHub. I will NEVER order from there service EVER again. They are always giving me options of places that are NOT open or CLOSED for deliveries. They NEVER contact you immediately to tell you your order is cancelled. So your waiting around...
Read more
1.0
Product
Grubhub Customer Care
#1162416
Reply to reviews
Foodler was good, but when they merged with GrubHub, I found that GrubHub is a giant pile of garbage. Customer service has no ability to fix your issues at all. Doordash is much better. They make fewer mistakes, and when they do make mistakes, they put in a much...
Read more
1.5
Product
Grubhub Customer Care
I didn't like
  • Customer service
#1132600
Reply to reviews
I placed an order 10/21/17 on the GrubHub app as soon as they charged my card I received an email saying they weren’t able to place the order with the restaurant and to give GrubHub a call. When I called and tried to explain that I already paid but they are not...
Read more
1.1
Product
Grubhub Customer Care
#1118361
Reply to reviews
Show

Grubhub - Getting worse!!!!

Last time I will ever use their service. After an hour long wait, I called to get a very rude person to basically tell me the restaurant couldn’t process my order and it will be ANOTHER hour. Such a lack of phone etiquette and customer service.
1.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Grubhub Customer Care
#1117944
Reply to reviews