Product: Grubhub Customer Care Clear all filters (0 of 70 reviews match)
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" I was ok with this happening a few times but at this point it's been like 10 times! I thought once they partnered with yelp it would get better so I gave them another chance but nope, it's somehow gotten even WORSE now. Very dissapointed because I used to be a huge GrubHub...
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Anonymous
Customer Service Agent

We need to ask for the phone number because NOT ALWAYS appears on file. And yes, it is very frustrating too when it does not appear any account under that number because we ha...

1.0
Product
Grubhub Customer Care
#1304511
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Placed a order a 6:45 email told me food be at my home by 7:35 never made it placed call to Grubhub told me they can not get intouch with driver told me my food should get to me in 15 mins never showed up so called back to Grubhub places on hold for atlest 35mins...
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Product
Grubhub Customer Care
#1247015
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Finsally on 3-way call he spoke very rudely & ignorant to me while GrubHub could not control him. I say cancel. Five min. later he buzzed anyway. I opened door while he walking away!? I say give it. He makes me reach; swings bag of 4 cans of soda at my head!!!...
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Grubhub Customer Care
#1242095
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I ordered a meal from Applebee’s through Grubhub at sometime around 9pm. The order came to $57.30. I did get my food. However, when trying to use my card later that night it got declined which was odd because I had just put a little under $200 in my bank account . The...
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2.0
Product
Grubhub Customer Care
#1240739
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I tried to place 4 separate orders. All were canceled by the company. Trouble is the last one they never told me it was canceled. It showed progress, and after an hour I contacted them. It took another half hour for them to tell me the restaurant must be closed. If...
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Product
Grubhub Customer Care
#1234201
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Order # 06940394-2581818 placed at 11:39 today and after two calls to the restaurant (12:53 pm) and (1:24 pm), I chatted with Grubhub customer service. The first rep (Billie) told me they sent a driver to pick up my food (which was almost 2 hours old at that point) but...
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Anonymous
Bianca Jean McDonald

The restaurant had their own receipt when the food was delivered. There was a discrepancy in prices. One dish was $2.50 more on Grub Hub than the restaurant receipt, the other...

1.5
Product
Grubhub Customer Care
#1232969
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Customer service is really poor. They cancelled my order without notifying me because they could not find a driver and I was waiting for my food. When the delivery time passed, I called them and they sent me an email that the order was cancelled. Really bad service. I...
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1.2
Product
Grubhub Customer Care
#1226138
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They refused to give us our food, they refused to refund our money for food not received, and promised to give us a voucher in the amount of the food we lost. What was not clear was that they would give the voucher in small amounts forcing you to pay more for food. Stay away from grubhub...
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1.0
Product
Grubhub Customer Care
I didn't like
  • Lies about refund and failure to fix problem
  • Still do not have food
  • Poor service
#1217858
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Order the meal for my daughters birthday. They never delivered. No phone calls, no food. We complained and were told no refunds. Folks, honestly, do not ever, ever trust this company. Offered a coupon, but who can trust a company that fails on promise, lies about it...
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1.0
Product
Grubhub Customer Care
I didn't like
  • Thieving
#1204451
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I have used Grub hub for over the last six month period often small items like sodas, desserts etc have been left off my orders.I always contact customer service and am told without fail that these missing items will be refunded. Well after ordering over the last two...
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Product
Grubhub Customer Care
#1197116
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