Product: Grubhub Customer Care Clear all filters (0 of 126 reviews match)
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Hadn't ordered from Grubhub in 8-10 months because my last order was delivered late, cold, and wrong. Tonite I decided to give them another try. I ordered from a place 10 minutes from my house. I just didn't want to go back out after getting home from work. Ordered at...
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Grubhub Customer Care
#1392583
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Grubhub - Where is my refund

I called to cancel my order literally a week ago and the money has still not been returned to my card. It’s ridiculous
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Grubhub Customer Care
#1387939
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Grubhub - Horrid business model

2 out of 8 orders cancelled with zero explanation. No attempt to even try and reconcile the issue, just a "your order is cancelled " email. BEWARE!!! The delivery people can't speak English or follow directions. Food is never warm, and they continuously drive you nuts with offers. we deleted the app, blocked them as spam
1.0
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Grubhub Customer Care
#1382651
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Last week I ordered food for pickup and when I arrived, the restaurant said they never received the order. Then just now I ordered pick-up from a different restaurant and when I showed up to pick it up, the restaurant had not received the order. I used the app with...
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1.0
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Grubhub Customer Care
#1379079
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My issue with this business is that after ordering from them 3 separate times, the orders were canceled bc they didn’t have a driver. You’d think if they were giving me coupons bc they were sorry about being without drivers, they wouldn’t continue to make the same...
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Anonymous
A guy with common sense

Hey so you did not provide a full picture of what happened... Did you Tip? The people you are trying to get to deliver you food aren't your servents……. They need tips to go ho...

1.6
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Grubhub Customer Care
#1378599
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Grubhub - Rejected Delivery

I’m so dissatisfied with the service I received tonight. I was told my food was on its way 3 times, then for 2 hrs later to be informed my delivery was rejected by the driver. I hate to say it but I will no longer be using grub hub. My order was placed at 8:49pm and it is now 10:40 pm. This is completely unacceptable.
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Grubhub Customer Care
#1377775
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I wish the restaurant I ordered delivery from used a different delivery service. I had an issue the last time I ordered. Called them, they told me they would do a refund. I had to call again because it didn’t happen after at least 2 weeks time. Made the decision to...
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Anonymous
ceudy77

If you don't like the tip amount, get in your car or hoof it to the greasy spoon lazy pos

h.kitchener
h.kitchener

Any place that automatically includes a "tip" should never to used. Leaving a tip is at the discretion of the diner, not an automatic surcharge to the price paid for the food....

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Grubhub Customer Care
#1375206
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First time I ordered at 845pm I was told it would be here at 1015. At 930 it was canceled said the restaurant was closed. Even though it closed at 10pm. The second time I ordered at 818PM said I'd have it at 903pm to 913PM. I contacted them at 945 I was told it would...
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1.2
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Grubhub Customer Care
#1373688
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Until recently, I used GrubHub quite extensively. Unfortunately, I had two refunds that they never processed. I have since incurred a third promised refund for food I never got. Three occurrences of missing food or incorrect orders is a high percentage for 20 orders....
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1.5
Product
Grubhub Customer Care
I liked
  • Grubhub ok when it works
I didn't like
  • Failure to process refunds
#1373577
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Grubhub - I need help completing an application

Call in and recived help very well done.
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Grubhub Customer Care
#1372203
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