Product: Grubhub Customer Care Clear all filters (58 of 58 reviews match)
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My grubhub account has been cancelled since November need I say so who is trying me like this!!! HAS TO BE INTERNAL!!!! My credit card company told me they had similar issue with this company before and I need to contact them and file a complaint and their customer...
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1.0
Product
Grubhub Customer Care
I didn't like
  • Conflict
#1177324
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I am completely DONE with GrubHub. I will NEVER order from there service EVER again. They are always giving me options of places that are NOT open or CLOSED for deliveries. They NEVER contact you immediately to tell you your order is cancelled. So your waiting around...
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1.0
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Grubhub Customer Care
#1162416
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Foodler was good, but when they merged with GrubHub, I found that GrubHub is a giant pile of garbage. Customer service has no ability to fix your issues at all. Doordash is much better. They make fewer mistakes, and when they do make mistakes, they put in a much...
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1.5
Product
Grubhub Customer Care
I didn't like
  • Poor customer service
#1132600
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I placed an order 10/21/17 on the GrubHub app as soon as they charged my card I received an email saying they weren’t able to place the order with the restaurant and to give GrubHub a call. When I called and tried to explain that I already paid but they are not...
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1.1
Product
Grubhub Customer Care
#1118361
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Grubhub - Getting worse!!!!

Last time I will ever use their service. After an hour long wait, I called to get a very rude person to basically tell me the restaurant couldn’t process my order and it will be ANOTHER hour. Such a lack of phone etiquette and customer service.
1.4
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Grubhub Customer Care
#1117944
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Grubhub - Grub hub sucks ruined my night

My order was never picked up from the restauraunt to be delivered. It took a total of 2 hours until i finally gave up and asked to have it refunded. They said i could have a promocode instead of a refund since the food was already made. I began to get upset and demanded a refund. Stuck hungry and annoyed
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Grubhub Customer Care
#1114362
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Grubhub - Awful

Their customer service is beyond ridiculous. I waited over two hours to be told that no one was dispatched. They offered me 10 whole dollars fire my $40 order that ended up being cancelled. Will never do business with them again.
Product
Grubhub Customer Care
#1104741
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they messed order all up then it takes months to get refund don't ever go thru them.all we wanted to do was get something quick to eat and all we got was disappointment. then they tell u it takes a week to get money back when they get their money as soon as you card...
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Grubhub Customer Care
I didn't like
  • At all
#1104390
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When I explained that the food was inedible the restaurant hung up on me. Called GrubHub and they offered me $7 on my next order (when I got the email, it only offered $5). So I called my credit card company and they'll fix it. But dang, grubhub is the right name for...
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Grubhub Customer Care
#1098308
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I called grub hub with problem that they had authorized my credit card twice they said that they did in two called both of the calls which were disconnected I called back got a supervisor who said he was sorry that I was hung up on twice and that his representative did...
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1.6
Product
Grubhub Customer Care
I liked
  • It was easy
I didn't like
  • Customer service experience
  • Feel like my money was stolen
#1078797
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