I used to use GH on a regular basis. Then sometime in the fall of 2014 the same cards which I have used stopped working. There was a problem processing the card. I looked at my account information and it showed a $1 and then the dinner amount, and then a reversal of both charges?!?
I would say that perhaps it was my problem, however, my girlfriend who uses a different bank completely can not use her card (credit or debit) either. When I contacted their customer service I was told that it was my bank's problem. When I used my corporate card which has an out of state billing zip code it worked fine (I am using the NY GH).
I am not going to complain about the time it takes to get the food which is absolutely pathetic, enough have done that. However, I would like to know if others experience the same thing. I use Seamless (which GH bought) and THEIR card processing works fine!
I tried to give them one more shot today and NOPE... Same thing, so guess what, *** GRUBHUB! Your customer service is terrible, your system is garbage. If I had more time I would continue to order stuff and have their system kick it back just so that they would have to pay card processing fees and not getting anything in return!
People EAT24 is another food delivery app and works better than GH. Delivery.Com is now owned by GH also, so heads up. Go to EAT24 to have food delivered...
Reason of review: Order processing issue.
Preferred solution: Get a new Credit Processor!!!!! Fix the Problem!!! Or Continue to Lose Tons of Business!!!.
I liked: Idea of the service.
I didn't like: Lack of correcting issues.