So I placed my order at 8:04pm as UberEATS didn’t work with the restaurant my daughter wanted. At 9:05pm I contacted grub hub to find out what was going on as pollo tropical wasn’t answering the phone, the woman I spoke to told me my food would be there in the next few minutes I asked where the driver was she told me and I responded that’s over 15 mins away mind you my daughter is 6 and my kitchen is under construction and I have a 3 week old I can’t take out of the house.
I first ordered at 7:45 that never went through I blamed that on my phone well anyways woman asked me if I wanted to cancel I advised no well 5 mins later they canceled my order it’s now 9:51 and I’m at pollo tropical waiting for food With a newborn and I just reordered from them directly and they told me they never got the original order at 8:04 never again will I use them and I want my money back!!!!! Worst experience ever
Product or Service Mentioned: Grubhub Delivery Service.
Reason of review: Problem with delivery.