used them twice. First time, they were 20 minutes later than the estimated 35 - 40 min.
Second time 2 hours.
2 hours of waiting for my dinner. I could have cooked a full meal, gone out to a restaurant and finished eating or ordered from another company. Talked to customer service, they told me there was no driver available when they accepted my order. Then his supervisor tried to blame it on the restaurant.
I requested to cancel the order and they agreed and then the driver showed up anyway and I started to get phone calls from the company and the driver that my order has arrived.
You can order from there at lunchtime and you will get it by dinner time.
What a disaster. Never again.
Product or Service Mentioned: Grubhub Delivery Service.
Reason of review: Problem with delivery.