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I ordered through Grubhub today for On-the-Border (Chicken Fajita Classic) at about 10:50 AM. My order was delivered about 11:30 (on time).

The problem is when I opened the bag and there was no tortillas fortunately I was able to catch the driver and send it back with him. Who wants fajitas without tortillas? I immediately called GrubHub and I was on hold for over 15 minutes while they figured it out. I was told by Miriam that Grubhub would only refund me money for the order and not delivery fee or the tip (which I would let the driver keep the tip) because the order was delivered, but it was an incomplete order.

She wanted to offer me a $5 coupon to offset the difference that I will not get back and I politely said no thanks.

I will never order from them again. Customer service sucks.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

Location: Atlanta, Georgia

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