Update by user Jul 12, 2016
Original review posted by user Jul 11, 2016
I had the same experience. They clearly offered the iTunes gift card as a gift-with-purchase, reneged, and now they're claiming, after the fact, that it was actually a "sweepstakes".
Here's the exact text from the e-mail, including the fine print. Notice there is no mention whatsoever of a drawing, random selection, contest, or any similar concept:
"Turn the Taste back on with a $5 iTunes® code from us
We’ve missed you, and we’re not just saying that. To prove it, after you’ve placed your order, get a $5 iTunes® code and download something great.*
Enter code iTunes5 at checkout. ORDER NOW
* Qualifying Orders must be placed at grubhub.com or Grubhub’s iPad®, iPhone® or Android™ apps by July 7, 2016 using the codeITUNES5, with your Grubhub account associated with the email address at which you received this email. Qualifying Orders must not be cancelled. Subject to your compliance with all applicable terms, you can earn one (1) $5 iTunes gift card, which will be emailed to you within five (5) days of placing your Qualifying Order. Redemption of the gift card is subject to rules and restrictions, and it is not redeemable for cash, except in Grubhub’s sole discretion. Apple is not a participant in or sponsor of this promotion."
Ridiculous. This is beyond deceptive marketing, this is fraud. Sure, it's only $5, but it's the principle. I only agreed to overpay for my food with the expectation of getting some of that money back. I'll definitely never use Grubhub again.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $5. formerenlgishmajor is overall dissatisfied with Grubhub and uploaded a picture. The most disappointing about a product or service at Grubhub was false advertising, being conned and fraud Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Food Delivery category for more informed decision or compare Grubhub to other companies on our site.