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GrubHub is Awful

Deliveries late or never arrive. Deliveries seldom correct. Customer service aka call center is truly lousy. Left on hold for over 20 minutes because that's what they do to you if you want to make a complaint. This is the worst company ever and I hope people stop using them altogether, because it is what they deserve.
Company wrote 0 private or public responses to the review from 12 hours ago.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Missing items
  • Orders sometimes not delivered at all
  • Delivery issues
#1420288
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Grubhub - Received wrong order - Company would not refund $
I ordered a vegetarian meal from the Grub Hub site. I received a meal with meat. I attempted to return the order through the delivery guy. He yelled at me and refused to take back the wrong order. I then got a call from GrubHub's (obviously outsourced) "customer...
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Company wrote 0 public responses to the review from 1 day ago.
Anonymous
Anonymous

So... Do you think think the GH driver sat out there, made your vegan meal which included meat in the back of their car before delivering it OR did the restaurant mess up your...

#1419498
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I am a restaurant partner and I tell you GrubHubs system is so antiquated that even as a driver is standing in my store, It says driver will arrive in 10-15 minutes. Thats if there is even a driver around. And even if a driver accepts my order sometimes the wait time...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.2
I didn't like
  • Worst customer service
#1418680
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The order never arrived... I spoke with the customer service representative and he gave me a promo code for the next order. I have never received my money back... very unprofessional service and unhelpful customer service... This was my first and last order.. I do not...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.0
#1418605
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Did 3 deliveries in a row where people don't answer their phone upon my arriving at a large apt complex, office building or hospital. After the thitd one I went back in my car and "let off some steam". I didn't know I was still on customers voicemail. I never mentioned...
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Company wrote 0 private or public responses to the review from 2 days ago.
#1418375
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Grubhub - Worst first experience either a restaurant retailer!

Got half the food we ordered and was told we would have to order again to receive what we knew was waiting on us at restaurant. Never again! Service sucks!
Company wrote 0 public responses to the review from Dec 07.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
#1418034
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I have successfully used the Skip The Dishes service in the past and thought I'd give Grubhub a try since they have a different selection of restaurants. I work from home and am someone who always orders food with realistic expectations about delivery time. I try to be...
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Company wrote 0 public responses to the review from Dec 06.
#1416822
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Grubhub - Awful, 12 off coupon never works, even though first order

Always says this coupon is valid only with first time order, which is true, I order first time but it never works!!!!!!! Even tried the app and friend referral coupon! Never works!!!! IT’S A SCAM!!!!!!!!!!!!
Company wrote 0 public responses to the review from Dec 04.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1415290
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Grubhub - Ripped Off

I live in a nursing home. When the driver brought the order I was outside smoking. I asked her to put the order down on a table. She put the order on the table and left without getting my signature on the credit card receipt. When I looked online, I noticed she had helped herself to a ten dollar tip
Company wrote 0 private or public responses to the review from Dec 04.
I didn't like
  • Being a crime victim
#1414953
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I just recently got off work and am very hungry. I decided to order from grubhub thinking I would be able to eat soon, but instead my order never showed up. I had to call customer service twice to cancel my order. The first time I was told she had spoken with the...
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Company wrote 0 private or public responses to the review from Dec 01.
Anonymous
Anonymous

I used to put on a crock pot of chili, spaghetti or any other number of things before leaving for work in the morning - it was ready and waiting when I got home at 5:30. Super...

1.0
#1412098
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