Grubhub

This is possibly the worst gig app of them all, and I have used Walmart Spark, DoorDash, Uber Eats, and Grubhub. The rates they offer to pay should be against the law, and in my opinion, apps like these were specifically designed not as a way for people to earn extra money, but as a way to take advantage of people who are struggling in life and having a difficult time.

They prey on people. People who have no other options because of various issues, myself included, because I left a domestic violence situation, was invited to stay with my aunt, who forgot to ask her boyfriend, so after I drove 2 states away, told me I can't stay there. Sadly, there are practically zero resources available for women in my situation. Don't believe the hype, the complete and total misinformation being presented that there is 'help available,' because that's far from the case.

How sad we have become as a nation when hard-working individuals can't even afford housing. The divide between the haves and the have-nots is only growing wider. If you have any type of issue during a trip, you can also expect ZERO SUPPORT. Imagine sitting on hold for a half hour when a recording comes on the line, thanks you for your patience for holding for 30 minutes and then apologizing that no one could be connected to assist you right now, and to try back at another time before DISCONNECTING THE LINE!

That's exactly what you can expect when you have been on hold for 30 minutes. Maybe if you hired support staff from the United States, ones that speak the language fluently, you would not have support calls that last so long because the driver can't understand what the F they are saying. Excuse my French, but why are you hiring people to support drivers who can't properly speak the language? Are the excessive hold times worth the money you are saving?

I know what you pay drivers, so I can only imagine what you must be paying these folks. Probably 50 cents an hour. Sadly, they probably do just fine on that wage because their housing doesn't cost over 2000 dollars for a studio! Make that make sense!

Update: So now I had to relocate and I am staying in a shelter while I try to rebuild my life.

As if everything Grubhub has put me through hasn't been enough, I learned that I have to go without ANY income for the next two weeks! Why? Because the fantastic customer service representative put in the wrong zip code when I was updating my account. It seems like a pretty easy fix to me, just put in the right zip code.

But to illustrate again, just how little they care about the people that keep them operating as a business, Grubhub is perfectly fine with making one of their drivers go without income for 2 weeks because they refuse to fix the error made by their first-rate talent pool.

If you can get by without me for 2 weeks, then I will just have to do the same. My days of getting ripped off by this corporation, and apps like it, are OVER!

Good afternoon:

I ordered breakfast this morning for my Grandson and myself and my issue is with the awful delivery driver.

This is the second time this particular driver has delivered food to me and both times this driver FORGOT THE DRINKS. Both times, same driver.

This driver, his name is Maisaa, or at least that's what was on the delivery order, was very rude and not kind at all when I asked him about the drinks: 2 Coffees and 1 HI-C drink [the order was from Denny's by the way].

Grubhub, if I may say, should make sure to have the drivers READ THE SLIPS to make sure they get ALL of the order and not deliver partial orders.

This driver, Maisaa, probably just picked up a 'Grubhub' bag without reading the slip to see if he had everything. I should have gotten my 2 Coffees and 1 HI-C drink along with my breakfast order.

I hope I "NEVER" get him for another delivery.

Thanks for reading this.

Take care, stay Blessed, and have a wonderful weekend.

Been a driver for 3 years now and went out of town for a job so i changed zones. Was only there for 3 days so when i went back home i asked to have zone put back to my home zone.

Was told id have to wait 2 weeks in order to go back into my zone. My question is why would gh reduse to put me back into my zone and refuse money??? If im not working they cant make money??

What kind of ceo refuses money? Driver support wont allow you to speak to anyone of authority to get a explination and considering im in a very extremely busy zone and pretty much the only driver why would they insist on losing that money in my market and punish a driver for continueing to work while out of town.

Dear Grubhub Customer Support,

Im reaching out to express concern over two recent orders that caused significant inconvenience and financial loss, and to request a fair resolution.

On our first order, the meal was never delivered. I contacted customer service and was told the cost would be credited back to my account, along with an additional $15 credit.

I was also informed that both the credit and the refunded amount could be used simultaneously. This was not the caseboth could not be used at the same time.

We placed a second order, assuming the previous issue had been resolved. Again, the delivery was mishandled. At no point were we advised that the driver would not bring the food to our hotel room.

Instead, the order was reportedly left in the lobby in a safe place. When I went down to retrieve it, it was nowhere to be found.

I called customer service again and spoke with a supervisor named Darlene. She stated that I had received too many refunds and would not be receiving any further compensation. I want to emphasize that throughout all interactions, I remained calm, respectful, and professional.

I did not use profanity or behave inappropriately. Despite this, Darlene ended the call abruptly. When I called back to speak with another representative, I was told that the notes on my account instructed agents to disconnect if I called again.

Between the two incidents, I was charged for meals I never received, totaling over $100. Beyond the financial impact, I am deeply disappointed by the lack of transparency, accountability, and courtesy shown throughout this experience.

Despite maintaining a respectful tone, I was met with dismissive treatment and no meaningful resolution.

I am requesting a full refund for the undelivered orders and a review of how customer concerns are handled. I would appreciate a prompt review of this matter and a clear explanation of how it will be addressed.