Most helpful review
I used to use GH on a regular basis. Then sometime in the fall of 2014 the same cards which I have used stopped working. There was a problem processing the card. I looked at my account information and it showed a $1 and then the dinner amount, and then a reversal of...
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24 comments
#2186174

We ordered dinner from grubhub on our anniversary. They had 3 different drivers assigned and finally the driver thought it was in our best interest to completely cancel the order.

No one called me or texted me with any kind of explanation.

GRUBHUB SUCKS AND WE WILL NEVER USE THEM AGAIN. Thanks for ruining our anniversary.

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ID
#583898 Review #583898 is a subjective opinion of poster.
Location
Hempstead, New York
Pros
  • Idea of the service
Cons
  • Lack of correcting issues
Reason of review
Order processing issue
Preferred solution
Get a new Credit Processor!!!!! Fix the Problem!!! Or Continue to Lose Tons of Business!!!

I want to scan my id

Grubhub - I want to scan my id
Grubhub - I want to scan my id
I want to scan my ID to move forward in the application. The app doesnt allow me to scan my ID please I want you guys upload the picture of my ID below through the app.
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ID
#3701934 Review #3701934 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
New Reviewer

Cash out issues

Yes on my last order to jaycie she didn't have the correct adress to drop off food..so she calls and tells me different adress..when I'm almost there she cancels im very upset because I just drove 35 to 40 minutes in total for nothing
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ID
#3701636 Review #3701636 is a subjective opinion of poster.
Location
Apollo Beach, Florida
Loss
$13
Preferred solution
Full refund

Never got a call back

Never got a call back or email on my question about my driving account.Talk to some twice on the phone sent me a email I respond no contact bacy
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ID
#3701246 Review #3701246 is a subjective opinion of poster.
Location
Matthews, North Carolina
New Reviewer

Bad delivery and poor customer service

my order was delivered and left in the downstairs hallway. The site had my telephone number and doorbell number. Still the delivery guy left my food outside of the secure downstairs door and just drove away. I was treated like I was a dog. I wont eat anything off of a high-traffic floor. That was extremely disrespectful! When I called customer service her offer to me was 15% off of my next order. She went as high as 25% but I am not ordering from grubhubgu again! G

User's recommendation: grubhub doesn't respect its customers and I advise ordering from any other site like door-dash.

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ID
#3700175 Review #3700175 is a subjective opinion of poster.
Pros
  • There are no pros to this company
Cons
  • Poor delivery service and poor customer service
Loss
$36
Preferred solution
Full refund
New Reviewer

My food was delivered and left on the floor of entrance way to my building like I am a dog no ringing bell or phone call was made just left on hallway floor of a 6 story apartment building

Customer service wanted to give me a discount on my next order, but this is not the first time this has happened and I will not be ordering from grubhub again. I felt disrespected to the extreme!!!

User's recommendation: I advise ordering from restaurants directly or using doordash or ubereats!

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ID
#3700156 Review #3700156 is a subjective opinion of poster.
Location
San Jose, California
Loss
$36
Preferred solution
Full refund

Order was unacceptable the french fries were cold and very soft. The cod fish had bones in it and the coating was so hard I had to peel it off. The shrimp were old and tough

Grubhub - Order was unacceptable the french fries were cold and very soft. The cod fish had bones in it and the coating was so hard I had to peel it off. The shrimp were old and tough
Grubhub - Order was unacceptable the french fries were cold and very soft. The cod fish had bones in it and the coating was so hard I had to peel it off. The shrimp were old and tough
Order unacceptable. Fries cold, fish breading too hard to eat. Shrimp old and tough. First time to order here

User's recommendation: Will not recommend.

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ID
#3700027 Review #3700027 is a subjective opinion of poster.
Location
Mobile, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lady couldn’t even find my account

Lady couldnt even find my account and didnt really seem to try to help me be able to place an order or make it to where she could find it and had a poor attitude
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ID
#3699965 Review #3699965 is a subjective opinion of poster.
Location
Pflugerville, Texas
Preferred solution
An order placed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have a major issue with your company. First let me start off by saying Ive never used Grubhub before in my life. Literally 15 minutes ago from the time of me writing this email, I made my Grubhub account for the first time. Let me reiterate that. Before 15 minutes...
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ID
#3699570 Review #3699570 is a subjective opinion of poster.
Pros
  • There are no pros to this company
Cons
  • Customer service was ridiculous and not helpful at all
  • Terrible customer service
Loss
$50
Preferred solution
Let the company propose a solution

Driver support

Ive used this app for just about 1 week and you can take my word for it, this app is a waste of your time and effort. Weather youre delivering or receiving a delivery I couldnt imagine anyone seriously using this app and trusting it. The analytics for the driver app is horrible, there isnt even navigation so the drivers will always take longer and the orders are so rare that you wont make a dime. The app needs a complete remodel with new support to assist delivery drivers. Dont waste your time delivering or ordering delivery from grub hub. Worst delivery app out there period

User's recommendation: Don’t use the grubhub apps.

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ID
#3697937 Review #3697937 is a subjective opinion of poster.
Location
Bellmore, New York

I didn’t complete my location

I had a problem logging into my account on grub hub and havent been able to make any extra cash at all. Dont know what to do other than wait on someone to contact me with how to fix it so I can work and earn income to provide for my kids

User's recommendation: Make sure you complete everything so you know that your in good standing.

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ID
#3697469 Review #3697469 is a subjective opinion of poster.
Location
Lancaster, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Food was not delivered. When called to. Complain somehow my address had been changed. Even though previously four orders had been delivered to us correctly. We had never changed the address, but the

Why would we; after getting four orders delivered correctly; would we all of a sudden change the address? In order to not get our order? We think it had to have been someone associated with Grubhub. We went in and corrected the address and placed another order which was canceled by Grubhub. We have had no solution to this yet. Can you explain this?
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ID
#3696817 Review #3696817 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Coupons

I found multiple coupons on the web. But none of them actually work. Or, your company simply does not recognize the coupon.

User's recommendation: Active coupon.

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ID
#3696738 Review #3696738 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Update menu,

Grubhub - Update menu,
I need to add two additions to our menu it's a whole other kind of category from our hot Ramen too cold Ramen so there's a lot of choices and ingredients and I'm struggling to add it to the website so I was wondering if I can get any kind of assistant it maybe I can send a photo of exactly what it is that needs to be added with the choices to price the ingredients except
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ID
#3695828 Review #3695828 is a subjective opinion of poster.
Location
Killeen, Texas

Didn't get tax form 2021

Please give me tax form 2021 of my account nhutrazerchau@***.com. I can't sign in my account to get tax form 2021
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ID
#3691487 Review #3691487 is a subjective opinion of poster.
Location
Tucson, Arizona

Johana morales

Hola mi nombre es Johana Morales tengo tiempo intentando trabajar para ustedes cómo driver y me ha sido imposible dice q ya tengo una cuenta al registrarme y jamás he trabajado con ustedes si me pueden ayudar por favor Gracias
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ID
#3691349 Review #3691349 is a subjective opinion of poster.
Location
Noblesville, Indiana

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