Grubhub

First, the driver who arrived was not the individual listed in the app. The delivery profile indicated a female driver, however a male arrived instead.

This immediately made me uncomfortable, as the person delivering my order did not match the information provided by Grubhub.When the driver had difficulty locating my address, I calmly provided directions multiple times. Instead of attempting to understand the directions, the driver became increasingly frustrated and aggressive on the phone. He raised his voice and stated that he would leave my food wherever he was located rather than deliver it to my address, telling me I should come retrieve it myself.Because of his tone and escalating behavior, I asked the driver to send a photo of his location so I could better guide him. He refused and continued to raise his voice, stating that he was not familiar with the area and that I should know my own neighborhood better.

At this point, the interaction had already become very uncomfortable.When I finally met the driver to retrieve my order, I felt extremely unsafe. The driver lowered his window and I attempted to take my food, but he condescendingly told me I had grabbed the wrong bag and commented that I should not be so upset. While I waited for him to hand me the correct bag, he began attempting to flirt with me, which was inappropriate given the situation and the prior aggressive behavior.I quickly took the correct bag and walked away, turning my back so he could take the required delivery photo. I did this only to end the interaction as quickly as possible.My food also arrived cold.

I contacted Grubhub customer service and the matter was escalated to a supervisor, who apologized and offered a $5 credit for the cold food. However, the primary issue here is not the temperature of the food it is the safety concern, the aggressive behavior, and the fact that the driver did not match the profile listed in the app.This experience left me feeling disrespected, uncomfortable, and unsafe.

I was working from home at the time, and this situation created an unnecessary disruption and distress.I am requesting a formal investigation into this driver and an update regarding what actions will be taken. Until this matter is properly addressed, I will be deleting my Grubhub account.I look forward to receiving a formal response regarding this incidenBE

I am charged reoccurring charges on the 20th, and when I called to say I wanted the subscription to be canceled, someone in GrubHub said that I didn't have a subscription and then I need to call the bank. The bank says that I am having reoccurring charges with GrubHub on the 20th of every month.

I want a refund; I was charged January 20, February 20, and March 20.

I want a refund, and I want the subscription canceled, and I probably will never order from them again. I did not want to be a part of a subscription, and if I can't order food without being roped in, and when I called to cancel, you say I don't have a membership, but yet I'm being charged.

While I understand it is not the courier's responsibility to ensure my order is correct, I think a solution needs to be found. Too many times my order is incorrect.

Sure, I always get a refund, but I am still stuck without an item or with the incorrect item. I have also incurred incorrect deliveries, whereas I haven't received my order, or my order is consistently delayed and arrives cold. I have been using Grubhub for a few years, and until the last year or so, the service was great. I'm considering trying a different service because of the inconveniences I've been encountering.

I hope Grubhub will reevaluate their service and strive to do better. Thank you.