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Grubhub - Bueno, not so Bueno

Imagine, tacos received 90 minutes after being made. That's as good as it got. All of our food looked like it had been made at the time of my order. The Taco Bueno GrubHub brought the food from is 2 miles from my house. No excuse for that kind of slackerdom.
2.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1197159
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Grubhub - Awful

The worst experience I've ever had. My wife and I waited 3 hours for food for it to eventually be cancelled. I can understand if you can't find a driver or it's busy. But you HAVE to let the customer know. Couldn't be more disappointed.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1197152
Reply to reviews

I have used Grub hub for over the last six month period often small items like sodas, desserts etc have been left off my orders. I always contact customer service and am told without fail that these missing items will be refunded. Well after ordering over the last two...
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#1197116
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Used GrubHub in the past and had a pretty good experience but recently they have changed our delivery area from 50 restaurants to one. When we called they don't seem to understand what the problem is and it seems like the service is no longer going to be valuable. We...
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1.0
I liked
  • Ease of website use
  • Idea of the service
  • I liked the idea of grubhub
I didn't like
  • Inaccurate order
  • Very poor customer service
#1196463
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Ordered dinner tonight from GrubHub, ordered at 725pm its 840 pm and just got a txt from grub hub stating that the order was cancelled for no reason. I called the restaurant and was told that the order was cancelled because they did not have a driver. Why take an order...
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1.0
#1196409
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Never using Grubhub again!!!
Never using Grubhub again!!!
Never using Grubhub again!!!
So I placed my order at 8:04pm as UberEATS didn’t work with the restaurant my daughter wanted. At 9:05pm I contacted grub hub to find out what was going on as pollo tropical wasn’t answering the phone, the woman I spoke to told me my food would be there in the next few...
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Anonymous
Ft. Lauderdale contract driver

hey there I drive for grubhub on contract for around 20 hours a week part time just a heads up for whatever reason for the past 4 weeks the Ft Lauderdale market has been insan...

1.0
#1195658
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Grubhub is very unprofessional and DOES NOT deliver quality
I order my lunch early because it usually takes about an hour to get their deliveries- I had started using UBEREATS- which is great and fast - but they did not have this particular restaurant I wanted so I was forced to go to grub hub- Long story short- the order kept...
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1.0
I didn't like
  • Misleading info
  • Poor customer service - long wait
#1195199
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I used the website and the app for several hours before I gave up. The customer service was repeatedly asking me to clear the cache, use different browsers and claimed the fault was either on my end or the end of the restaurant. after 9 attempts I gave up. Now as this...
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1.0
#1194461
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We ordered from a local restaurant around 7:20pm with an estimated delivery of 8:13-8:23pm. When our food did not arrive by 8:30pm, I called and was left on hold for 20 minutes waiting to see what was the matter. I was told the driver was at the restaurant and to wait...
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1.0
I didn't like
  • Anything about it
#1192734
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Grub hub takes your food and I guess eats it if they are “unable to deliver” Yep, they tried calling and texting but didn’t try coming to the door. Pretty sure coming to the door with food in hand is what food delivery is. Not a phone call or text. Customer service...
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1.0
#1192724
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