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Grubhub

Grubhub

www.grubhub.com
What is your customer experience with Grubhub?

Grubhub Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Grubhub has 1.8 star rating based on 2629 customer reviews. Consumers are mostly dissatisfied.

  • 34% of users would likely recommend Grubhub to a friend or colleague.

  • Rating Distribution
  • Pros: Ease of website use, Idea of the service, Totally dissatisfied.
    Cons: Poor customer service, Customer service, Lack of correcting issues.

View full overview ›

Media from reviews

Grubhub - Not get verification code my email
Grubhub - To bring in brooklynGrubhub - I live in Brooklyn and I have trouble getting to Hoboken every day.Grubhub - Need mileage estimates for tax 2024Grubhub - I would like request for my W2 for income taxThis is the third time that these grubhub drivers did thisThis is the third time that these grubhub drivers did this - Image 2
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Top Grubhub Reviews

Positive Review

"Good job"

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A good company and good service treat customers well and also pay a good price on deliveries I prefer. User's recommendation: Uma boa opção

Critical Review

"Overcharging"

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My receipt that I got from Jetts Pizza said my total owed was $107 and I was charged $178 from Grubhub. That's robbery and I will never use Grubhub again. I...

Show reviews that mention
account order food delivery service refund driver customer customer service money
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Robert C Ooa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ronkonkoma, New York

I've been trying to sign up to deliver for 3 days now they tell me my phone number is not my phone number although my phone number is my phone number the explanation give it to me was not satisfactory

Like I just said they gave me the reactivation link I filled it out but they said my phone number is not my phone number although my phone number is my phone number terrible explanation given. How come I'm not working right now

View full review

User's recommendation: Doordash would probably be better

Sire B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

I live in Brooklyn and I have trouble getting to Hoboken every day.

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Grubhub - I live in Brooklyn and I have trouble getting to Hoboken every day.

To bring my work account back to Brooklyn. I live in Brooklyn and I have trouble getting to Hoboken every day.

I live in Brooklyn and I have trouble getting to Hoboken every day.

I live in Brooklyn and I have trouble getting to Hoboken every day.

I live in Brooklyn and I have trouble getting to Hoboken every day.

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User's recommendation: Help me to bring my account in brooklyn

Asyah Yow
map-marker San Diego, California

Not get verification code my email

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Grubhub - Not get verification code my email

My account not login and not forget password verification code get my email please help me logins my account

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Jenna E Kyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This is the third time that these grubhub drivers did this

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This is the third time that these grubhub drivers did this
This is the third time that these grubhub drivers did this - Image 2

I don't blame grubhub as a company I am pissed at the people they got working for them. So three times I have ordered from grubhub ordering safeway everytime there was problem with my order they send me picture of what I can choose and give me choice if I want something else and 2 out of the three times I ordered the driver decided to do what they wanted and even when I said just credit me money back they do opposite and bring me something one I can't eat I'm allergic to peanut butter and two don't even like they brought me peanut butter cup yogurt and red velvet cupcake.

Neither which I asked for. Also asked for fresh strawberries they brought assorted not what I asked for. So I was also not notified that they were out of what I wanted he made a choice to get what he felt like . So I wouldn't of even tipped the dude but I did not knowing what was going.

The picture is what I sent the guy.

I got my groceries at 10:30pm I sent that at 10:03pm when it showed he was still at the store . I didn't receive no messages from him .

I asked for cookie dough and smores choboni yogurt flips what I got was red velvet cupcakes and peanut butter cup .

View full review
Loss:
$62
Pros:
  • Grubhub is convenient when your order is right and if you get good driver
Cons:
  • If your driver sucks

Preferred solution: Full refund

User's recommendation: Check ur order. And if your ordering groceries I guess hope for the best

1 comment
Guest

Your loss isn’t $62 if your issue is the few yogurts in the pic.

Sire B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

To bring in brooklyn

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Grubhub - To bring in brooklyn

The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.

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Ahmed H Pmj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My problem not fixing

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Grubhub - My problem not fixing
Contains 1 confidential file for company representatives

My account was never locked, but for 8 months, I have been unable to log into the account. I need help as this is a recurring problem, and I want to add my car.

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Preferred solution: Deliver product or service ordered

User's recommendation: I want fixed my account

Reuben L Lex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would like request for my W2 for income tax

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Grubhub - I would like request for my W2 for income tax

Hi! My name is Reuben Luna.

Just a minute ago, I requested the W2, and the customer agent sent it to my email courier portal. I can't access it because my new email doesn't work. Could you please allow my new email to confirm access and navigate the courier portal for my W2 income tax?

This is my new email: lunareuben@***.com. Thank you and have a wonderful day!

View full review
Pros:
  • Deliver food
Cons:
  • Delivery driver

Preferred solution: I would like to request for W2 income Tax

User's recommendation: Request for W2 income Tax

REGINALD B Dov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burlington, Vermont

Je voudrais m'inscrire sur cette application grubhub

Je voudrais m'inscrire sur cette application grubhub
Contains 1 confidential file for company representatives

Jaimerais vraiment avoir lopportunité de travailler avec vous.Parce que tu as Vous pouvez avoir l'opportunité de travailler sur vous-même

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Wesley M Oqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hudson, New York

Need mileage estimates for tax 2024

Grubhub - Need mileage estimates for tax 2024

Need mileage estimates for tax 2024. I need you to send me the mileage estimate I made.

Please send it to my email (myrtilwesley1995@***.com).

I need to fill out my taxes; this is important to me, thank you! I'm waiting for you because I have an appointment to go to my tax office at 11 am and you're giving me a lot of delays.

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User's recommendation: Need mileage estimates for tax 2024

Tanjia A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pizza ordered delivery freezin cold

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Grubhub - Pizza ordered delivery freezin cold

We spent $56.39 on pizza and garlic knots. Both items were cold!

We called Round Table Pizza and they claimed the pizza was fresh and hot! Can you reimburse me for this terrible GrubHub delivery?

View full review
Loss:
$56

Preferred solution: Full refund

Brenda B Gsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My fries and red beans & rice wasn’t delivered today with my order

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Updated by user May 12, 2025

Don’t have any

Original review May 11, 2025

Add all my order in the bag. I'm at work and can't even eat a full lunch / Mother's Day meal. How hard can it be to complete an order?

View full review
Loss:
$15
Pros:
  • Helps me out at work
Cons:
  • I am tired of these restaurants messing up

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

STEVEN T Voz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud case for Steven Tubutis

I called your customer service telephone number and was told that the ONLY WAY to track an order is with my account number/email address. I DO NOT OWN A GRUBHUB ACCOUNT.

I have about 12 different orders amounting to about $400.00 in charges that were charged to my Visa card.

YES I HAVE ALREADY CONTACTED THE BANK about this and have indicated that I would like a FULL AND COMPLETE investigation to be performed. I escalated the call but she would not even take down my information. Fraudulent charges were made against my card using somebody elses account. All of these were in the State of New York and this should NOT be a difficult situation to find the criminal.

At the VERY LEAST the person(s) whom received the deliveries are guilty of 'receiving stolen goods', so back tracking this with the police WILL BE REQUIRED by me.

I will ASSUME that the person who stole my card info is also the same person taking delivery of the food that was ordered. It will be very simple for your accounting department to trace all of these transactions using the method of payment which was MY Visa card.

I have already been in contact with the New York Police regarding this situation. I contacted the precinct who services one of the restaraunts that the stolen food was delivered from. The perpitrator of the crime had to have hacked my phone or computer in order to get this information.

I know it sounds stupid for a criminal to order food to be delivered to them using a stolen debit card but, people ARE STUPID these days and perhaps they WANT to get caught...

I am NOT GOING TO JUST LET THIS GO! MULTIPLE CRIMES HAVE BEEN COMMITTED AGAIST ME and I fully intend to go above and beyond to make sure that your company divulge ALL information requested.

I am available to chat at 303-859-****

My name is Steven James Tubutis. I will only send my card number to you via a secure server so you have some work to do.

Again, this is EASY TO TRACK from a financial standpoint and finding the criminal is a simple process. The perpitrator ordered from the SAME RESTARAUNT more than once.

Please contact me ASAP with further information so that you can assist the local Police locate this criminal.

Thank You,

Steven

View full review
Loss:
$400
Pros:
  • Able to use a stolen card to get food delivery
Cons:
  • You will get caught

Preferred solution: Full refund

User's recommendation: Check your bank statements regularly

Judi K Dip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t check out…again!

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I have a $38 credit on Grubhub. That's because they originally delivered to a gate, on the ground, in the dirt.

Someone enjoyed it, but it wasn't me, not even near the front door. Five times since then, I have tried to order and use my credit. I was not able to check out ever. Calling customer service does not help!

I have to check out before they can help me. LOL

View full review
Loss:
$38
Cons:
  • Too many to mention

Preferred solution: Full refund

User's recommendation: Grubhub is not reputable anymore

Melissa K Dmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t pls e order. Flight attendant. Can’t eat. If I can give a zero, I would give a zero. I have to get up at 3 o’clock in the morning. All I want is food. This is insane. I need to place an order fo

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Im not happy at all right now with this All I want is to order food. I have to get up at the Cardon.

Im already behind on my sleep. Im a flight attendant.

I just wanna place an order for food. Thats it and I have to jump with all these hoops to get food this is crazy.

View full review
Pros:
  • No pros

Preferred solution: FOID 2 HORS AGO! I can’t believe this!!

Judi K Dip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Prairie, Texas

You suck!

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And since I cant check out, I still cant get my $38 credit from you from when you screwed up the last time or the last 10 times.

View full review

User's recommendation: Don’t use GrubHub, they will not honor, promos or refunds!

Melody S Psw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Communication from driver

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I placed a large order to Freebirds Burrito in Frisco, Texas. Right before the food was delivered, my phone indicated a voice message.

The number was from a Chicago number. I had seen the number come up on my phone and assumed it was a spam or telemarketer since it was from out of state. When I did listen to the voice message, it did not make much sense. When we got our order, it was short two out of the five items ordered.

I was finally able to decipher that the voice message was related to one ingredient that they were out of, so they just didn't make it. I was refunded for those two items, but my complaint is that the driver did not reach out by text to ask me to call him when his call was not answered. In my experience, people don't answer calls from numbers they don't recognize.

I was viewing the delivery progress on the app, so there should have been some way that could be utilized for this sort of thing. I do not think I will be ordering through the GH app any longer, as we had an order a couple of weeks ago that was missing an entrée, and we did not get a refund on that one.

View full review

Preferred solution: I would like to have the drivers be required to communicate issues with an order by text or through the app

User's recommendation: Don’t count on your order being correct.

1 comment
Guest

They won’t miss you.

About

Related Companies

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Summary

GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.

Grubhub reviews and complaints

Grubhub is ranked 74 out of 436 in Food Delivery category

Area Served

USA

Payment Methods

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