Grubhub

I don't blame grubhub as a company I am pissed at the people they got working for them. So three times I have ordered from grubhub ordering safeway everytime there was problem with my order they send me picture of what I can choose and give me choice if I want something else and 2 out of the three times I ordered the driver decided to do what they wanted and even when I said just credit me money back they do opposite and bring me something one I can't eat I'm allergic to peanut butter and two don't even like they brought me peanut butter cup yogurt and red velvet cupcake.

Neither which I asked for. Also asked for fresh strawberries they brought assorted not what I asked for. So I was also not notified that they were out of what I wanted he made a choice to get what he felt like . So I wouldn't of even tipped the dude but I did not knowing what was going.

The picture is what I sent the guy.

I got my groceries at 10:30pm I sent that at 10:03pm when it showed he was still at the store . I didn't receive no messages from him .

I asked for cookie dough and smores choboni yogurt flips what I got was red velvet cupcakes and peanut butter cup .

I called your customer service telephone number and was told that the ONLY WAY to track an order is with my account number/email address. I DO NOT OWN A GRUBHUB ACCOUNT.

I have about 12 different orders amounting to about $400.00 in charges that were charged to my Visa card.

YES I HAVE ALREADY CONTACTED THE BANK about this and have indicated that I would like a FULL AND COMPLETE investigation to be performed. I escalated the call but she would not even take down my information. Fraudulent charges were made against my card using somebody elses account. All of these were in the State of New York and this should NOT be a difficult situation to find the criminal.

At the VERY LEAST the person(s) whom received the deliveries are guilty of 'receiving stolen goods', so back tracking this with the police WILL BE REQUIRED by me.

I will ASSUME that the person who stole my card info is also the same person taking delivery of the food that was ordered. It will be very simple for your accounting department to trace all of these transactions using the method of payment which was MY Visa card.

I have already been in contact with the New York Police regarding this situation. I contacted the precinct who services one of the restaraunts that the stolen food was delivered from. The perpitrator of the crime had to have hacked my phone or computer in order to get this information.

I know it sounds stupid for a criminal to order food to be delivered to them using a stolen debit card but, people ARE STUPID these days and perhaps they WANT to get caught...

I am NOT GOING TO JUST LET THIS GO! MULTIPLE CRIMES HAVE BEEN COMMITTED AGAIST ME and I fully intend to go above and beyond to make sure that your company divulge ALL information requested.

I am available to chat at 303-859-****

My name is Steven James Tubutis. I will only send my card number to you via a secure server so you have some work to do.

Again, this is EASY TO TRACK from a financial standpoint and finding the criminal is a simple process. The perpitrator ordered from the SAME RESTARAUNT more than once.

Please contact me ASAP with further information so that you can assist the local Police locate this criminal.

Thank You,

Steven

I placed a large order to Freebirds Burrito in Frisco, Texas. Right before the food was delivered, my phone indicated a voice message.

The number was from a Chicago number. I had seen the number come up on my phone and assumed it was a spam or telemarketer since it was from out of state. When I did listen to the voice message, it did not make much sense. When we got our order, it was short two out of the five items ordered.

I was finally able to decipher that the voice message was related to one ingredient that they were out of, so they just didn't make it. I was refunded for those two items, but my complaint is that the driver did not reach out by text to ask me to call him when his call was not answered. In my experience, people don't answer calls from numbers they don't recognize.

I was viewing the delivery progress on the app, so there should have been some way that could be utilized for this sort of thing. I do not think I will be ordering through the GH app any longer, as we had an order a couple of weeks ago that was missing an entrée, and we did not get a refund on that one.