Grubhub
Grubhub Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grubhub has 1.8 star rating based on 2655 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Grubhub to a friend or colleague.
- Rating Distribution
Pros: Ease of website use, Idea of the service, Totally dissatisfied.
Cons: Poor customer service, Customer service, Lack of correcting issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grubhub has 1.8 star rating based on 2655 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Grubhub to a friend or colleague.
- Rating Distribution
Pros: Ease of website use, Idea of the service, Totally dissatisfied.
Cons: Poor customer service, Customer service, Lack of correcting issues.Recent recommendations regarding this business are as follows: "Don't use Grub Hub", "My customers I hope happy with my completed delivery", "Don't use grubhub", "Hope for the best.", "Don’t use this specific driver!".
Most users ask Grubhub for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Grubhub Reviews
"Need to activate account"
I was able to resolve problem something I been trying to fix since 2023 hopefully the information that was received by agent is truthful
"Order was late and burned and cold - did not get the $5 late guarantee and did not get a refund for the burned food even though I provided a picture of it in the trash"
Ordered a taco salad, queso, and guac - both dips were old and the guac was brown. The taco salad had burned meat in it. I contacted Grub Hub, and they refused...
Dallas, Texas
Nunca me atendieron
Llámame para hablar con apoyo quería comunicarme con ustedes para saber qué sucedió con mi aplicación que no puedo trabajar pero llame a soporte y nunca me contestaron por favor necesito trabajar y la aplicación no me abre ok espero su ayuda muchas gracias estaré pendiente ok
Asbury Park, New Jersey
Bad delivery
bad customer service
no agent came on call disconnected . First delivery left outside wrong door.
Second delivery left outside in rain, after I specifically texted the driver to her number in chat and was responded to thanks ok.
My Mother is elderly,the directions were to hand deliver, that message was acknowledged, Your drivers are incompetent. I will never recommend Grubhub
User's recommendation: dont use grubhub evet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
About my account
I dont get any call my Account not working I call before 4 5 times but I dont get any response by grubhub
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I live in Brooklyn and I have trouble getting to Hoboken every day.
To bring my work account back to Brooklyn. I live in Brooklyn and I have trouble getting to Hoboken every day.
I live in Brooklyn and I have trouble getting to Hoboken every day.
I live in Brooklyn and I have trouble getting to Hoboken every day.
I live in Brooklyn and I have trouble getting to Hoboken every day.
User's recommendation: Help me to bring my account in brooklyn
New York, New York
I can't login to my account
I have i can't login to my account when I want to login it's going to this page and I can't login so please can you guys help me please
San Diego, California
Not get verification code my email
My account not login and not forget password verification code get my email please help me logins my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is the third time that these grubhub drivers did this
I don't blame grubhub as a company I am pissed at the people they got working for them. So three times I have ordered from grubhub ordering safeway everytime there was problem with my order they send me picture of what I can choose and give me choice if I want something else and 2 out of the three times I ordered the driver decided to do what they wanted and even when I said just credit me money back they do opposite and bring me something one I can't eat I'm allergic to peanut butter and two don't even like they brought me peanut butter cup yogurt and red velvet cupcake.
Neither which I asked for. Also asked for fresh strawberries they brought assorted not what I asked for. So I was also not notified that they were out of what I wanted he made a choice to get what he felt like . So I wouldn't of even tipped the dude but I did not knowing what was going.
The picture is what I sent the guy.
I got my groceries at 10:30pm I sent that at 10:03pm when it showed he was still at the store . I didn't receive no messages from him .
I asked for cookie dough and smores choboni yogurt flips what I got was red velvet cupcakes and peanut butter cup .
- Grubhub is convenient when your order is right and if you get good driver
- If your driver sucks
Preferred solution: Full refund
User's recommendation: Check ur order. And if your ordering groceries I guess hope for the best
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
To bring in brooklyn
The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my order
I ordered from cracker barrel the camp fire chicken on June 14,2025 #912730****992 and I never received it in the messages it said it was delivered but where was it delivered to if it was delivered at all the picture the driver Ms Frances post of delivering food was not a pick of food being delivered nor was it at my apartment. I try calling the driver 4 times to see what's going on with no response from the driver so I would like my money to be put back on my card along with the tip because the driver doesn't deserve
- Make sure the drivers do his or her job
- Some of the drivers or not reliable
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy problem not fixing
My account was never locked, but for 8 months, I have been unable to log into the account. I need help as this is a recurring problem, and I want to add my car.
Preferred solution: Deliver product or service ordered
User's recommendation: I want fixed my account
Oklahoma City, Oklahoma
609496****
It's not my fault, I delivered the package and the customer said the package was not delivered.plusu
User's recommendation: I will be more careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like request for my W2 for income tax
Hi! My name is Reuben Luna.
Just a minute ago, I requested the W2, and the customer agent sent it to my email courier portal. I can't access it because my new email doesn't work. Could you please allow my new email to confirm access and navigate the courier portal for my W2 income tax?
This is my new email: lunareuben@***.com. Thank you and have a wonderful day!
- Deliver food
- Delivery driver
Preferred solution: I would like to request for W2 income Tax
User's recommendation: Request for W2 income Tax
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Prairie, Texas
Resolved: You suck!
Company fixed the issue and I have been provided with apology.
And since I cant check out, I still cant get my $38 credit from you from when you screwed up the last time or the last 10 times.
User's recommendation: Don’t use GrubHub, they will not honor, promos or refunds!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI canceled my order and was still charged
canceled and charged for an order I was just getting a price check. I never was going to purchase items.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, Vermont
Je voudrais m'inscrire sur cette application grubhub
Jaimerais vraiment avoir lopportunité de travailler avec vous.Parce que tu as Vous pouvez avoir l'opportunité de travailler sur vous-même
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
Ordered food from a restaurant 2-3 miles from my house at 4:56 pm. Food was delivered at 6:24, ice cold. They offered me a $4.79 refund on a $30 order.
- Poor service
Preferred solution: Full refund
User's recommendation: Find another company to deliver your food
About
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GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.
Grubhub is ranked 72 out of 442 in Food Delivery category
USA
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Your loss isn’t $62 if your issue is the few yogurts in the pic.