Grubhub
Grubhub Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grubhub reviews show a 1.8 star rating from 1820 reviews; consumers are mostly dissatisfied and 32% would likely recommend. Rating distribution is largely unfavorable and search intent centers on customer complaints, refunds, membership and customer service issues.
Key Takeaways for Future Customers
- Expect possible delivery delays and verify restaurant availability before ordering.
- Check billing and membership charges and keep documentation for disputes.
- Contact customer service promptly and request confirmation for refunds or account actions.
Negative Feedback / Risk Areas
- Frequent reports of late, cold, or missing orders and unreliable drivers.
- Poor customer service response, slow or missing refunds and unresolved billing issues.
- Account deactivation, payout delays, and problems updating account details.
Positive Feedback
Users note ease of website use and the basic concept of the service; some cases received prompt resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grubhub reviews show a 1.8 star rating from 1820 reviews; consumers are mostly dissatisfied and 32% would likely recommend. Rating distribution is largely unfavorable and search intent centers on customer complaints, refunds, membership and customer service issues.
Key Takeaways for Future Customers
- Expect possible delivery delays and verify restaurant availability before ordering.
- Check billing and membership charges and keep documentation for disputes.
- Contact customer service promptly and request confirmation for refunds or account actions.
Negative Feedback / Risk Areas
- Frequent reports of late, cold, or missing orders and unreliable drivers.
- Poor customer service response, slow or missing refunds and unresolved billing issues.
- Account deactivation, payout delays, and problems updating account details.
Positive Feedback
Users note ease of website use and the basic concept of the service; some cases received prompt resolution.
Media from reviews
Brooklyn, New York
To update driver's license for background check
My expiration date is wrong on my driver's license. Please help for some reason the company that did the background check put the wrong dates on the license.
I have sent a picture of the license. I hope this will help activate back my account. Thank you so much!
Appreciate it. I have been driving for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waldorf, Maryland
Direct deposit
- - GrubHub direct deposits have a 72-hour wait and I want a supervisor to review.
- - After re-adding the card, a further 3-day hold applies to $407.58.
After putting debit card information into the GrubHub app for direct deposit, there is a 72-hour wait time before I can instantly cash out. Last night at 8:00 p.m.
I recognized that I am unable to cash out. At 8:00 p.m. last night it was over 72 hour wait. When I go into the app the app says to remove card information and then put it back in.
I've done as directed and then I get off of the phone with GrubHub a few minutes ago and they say I have to wait an additional three more days to receive my money ($407.58). It sounds like GrubHub tricked me so they can put an additional 3-day hold on my funds for whatever reason, collect interest but I have bills to pay and you guys are not going to pay my late fees.
I need to speak with a supervisor that oversees the process of direct deposits. Please call me at 667-453-****
Preferred solution: I would like my direct deposit to be *** ASAP so I can pay my bills since GrubHub is not going to pay for the late fees.
User's recommendation: Good luck getting direct deposit as scheduled I was tricked out of three more additional days wait time because I did what the GrubHub app told me to do by removing card information and then putting it back in therefore I have to wait more days than required to receive direct deposit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
To reactivate my account with the Grubhub support services
- - Account blocked after a late-night delivery.
- - Delivery arrival at a closed restaurant.
- - Requesting account reactivation and next steps.
Please, I'm calling to have Grubhub customer service report agency help me to reactivate my account. The issue happened on the day.
My account was blocked due to something coincidental; it was a delivery that was given to me last night. I was given a delivery to pick up at around 3 AM.
When I arrived at the restaurant location, I found out that the restaurant was no longer open for service, but it was too late to contact Grubhub for removal and continuation for completion, so I had to use the method of completion to finish the delivery. Please, I would like to have you guys reactivate my account.
Preferred solution: Apology
User's recommendation: Make sure that the restaurant stays open when the call you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't got payed the money I worked for in 3weeks
Very slow in solving problems
I would like togetpay for my service they owe me $392 dollars which they have not pay me because someone try to hackmyaccount but it's been almost 4weeks theykeeptelling me someone will email meeveryweek
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Malden, Massachusetts
Minha conta não está funcionando
Foi muito bom atendimento
Good morning. I work with the Grubhub application.
It is not working today. I can't enter the system to work.
Minneapolis, Minnesota
I forgot my gmail
I forgot my Grubhub account, and can you guys provide me my Grubhub account Gmail? Then I can open my account and I can start doing delivery.
My phone number is [PHONE_NUMBER]. Please help me. I want to do delivery. I want to give a better life for my children.
Please help me. Please, please, please, please, please, please, please, please.
Preferred solution: Deliver product or service ordered
Ashburn, Virginia
Missing food items
Missing food items. Im talking to customer support.
They were extremely understanding and listening to the situation.
Gave great advice followed through specifically as to what was being done and also validated. The driver would be contacted and will get an update on that
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDocument
I need more attention whit it my identification card
My green card is expired y tengo que renovar. Todavía no estoy en proceso, pero ya pronto lo estaré.
Entonces tengo una municipal identification card que me ayuda a identificación.
Entonces, por favor, si puedo trabajar con esta identificación por ahora hasta que renueve mi green card renovada, y así podré sacar mi ID del estado. Gracias.
User's recommendation: Gracias por su coperacion…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
They don’t keep their guarantee or help with messed up orders
- - First order was late; two Cracker Barrel orders were wrong.
- - CSR refused a refund and issues were ignored; Grubhub is garbage.
I have ordered 3 different times within a week of each other. The first order was late.
The last two were from Cracker Barrel and were messed up. The person reading the orders either doesn't read English or doesnt pay attention. Part of me believes the second order from this place was maybe done deliberately. [PERSON_NAME] refuses to give me my money back for orders I received the wrong food on.
The second mess with Cracker Barrel was ignored by the CSR. I also couldnt tip the kind person that delivered my order. I am done with service. It seems there are a bunch of complaints with this service as it is.
If you are going to have a company then it needs to be ran right. I think a bunch of monkeys could run this company better than the people in charge. Why have customer service if nothing will be done about bad orders? I have offered to take pictures of items to show the issues and I have absolutely no reason to lie about anything.
I hope a class action happens soon. Grubhub is a garbage company!
- Everything it is a horrible company that i am done with
Preferred solution: Price reduction
User's recommendation: USE A REPUTABLE SERVICE! This one is beyond terrible!
Bakersfield, California
Hi my application is not going forward
Hi I want to create GH driver account but when I scan my driver license and my face verification there is show me on the We are unable to move you forward so
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount Deactivation
- - Reward email for reaching 500 deliveries.
- - Account deactivated for not taking photos; appeal and pre-arbitration requests unanswered since the 28th.
On the same day I receive a reward email congratulating me for surpassing five hundred deliveries, I also receive another message from GrubHub stating my account has been deactivated for not taking certain pictures as the Driver app requested. After checking the Delivery Partner Agreement I acknowledged what is stated as a account violation is not included, nor is there any wording, phrasing, or slight hint that was in fact a account violation.
I filed an appeal and have not heard from anyone since. No acknowledgement that it was being looked at.
I requested pre arbitration via email per Section 13 of the Delivery Partner Agreement and again no response or acknowledgement that it was received. This began on the 28th of last month and I no one has reached out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
Resolved: Can't cash out and I'm locked out of my account and it's been going on 3 weeks
I haven't been taking care of I've been waiting for the last 3 weeks to cash out to my account and open my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I have them my account number for 4weeks and been working for grubhuband use the same account for almost a year nothing change other then some one try put a wrong account number on my account
- - Someone tried to steal $392 and change the account number.
- - Grubhub deactivated the account; it's been almost four weeks and I want my money back.
Someone tried to steal what I worked hard for, 392 dollars, and tried to change my account number. While doing that, it caused Grubhub to deactivate my account.
It's been almost 4 weeks since that happened, and I keep giving them my account number I have been using ever since I’ve been there almost a year.
All they have to do is call my bank; they will give them my account and routing number. Please, so I am asking you guys to please send me my money via cash app right now.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lanham, Maryland
Hello. I placed a order though Walmart...
- - Walmart order claimed delivery, but the nursing home reports no delivery.
- - Support denied refund; no redelivery; $40.11 refund requested.
Hello. I placed an order through Walmart, and the shopper claims she made the delivery, but she never did.
This is a nursing home where there is a guard at the lobby who said that no delivery was made. I contacted ***, and they said no refund or redelivery will be made and told me to fill out the appeal form, which I did. However, I filled this out before, and it never comes back in my favor. This shopper stole my groceries and is getting away with it.
It's a crime, and I asked for her name so I can charge her with theft, but *** won't give it to me. I'm sure I'm not the only one this happened to, and I won't be the last.
You need to do something about this, including giving me my refund back for $40.11. Thank you.
- Poor customer service
- No refunds
- Have your stuff stolen
Preferred solution: Full refund
User's recommendation: Stay Clear Of GrubHub
The upside is that soon, no driver will want to come deliver to that place again. Problem Solved
Replying to
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Verified Reviewer |
Phoenixville, Pennsylvania
Resolved: Ongoing issue with bank account updating and back pay
Company fixed the issue and I have been provided with full refund. My bank account information was finally updated via the payment specialist team and my missing paycheck was finally after an entire week deposited.
Don't take what they say at face value and constantly harass them until something is finally done correctly. Threatening legal action also helps.
After a certain point. My issue went on for almost a month but was finally resolved after legal action was threatened.
The service rep put on a facade of helpfulness. The problem is I was told to expect a call back from a supervisor on the same day, and I was also told that I would be contacted by the pavement specialist team within 24 hours only to get absolutely no response from either of them.And this is not the first time that this has happened to me either
I have called them multiple times, jumped through hoops to have them update it for me, and they are still apparently unable to do that. To make it even more annoying, their specialist team that is supposed to be able to fix my bank information on my behalf was supposed to reach out to me, but the day that was supposed to happen was 3 days ago, and I was forced to call them again and was given another reference number and told yet again that the specialist team will be reaching out to me...
- Easy work
- Supposedly easy pay
- Customer service sucks if it has anything to do with payroll
User's recommendation: Make sure you use a bank account that has zero chance of ever being closed. Because if you need to change your bank account information through their system, it doesn't work on the app, and the driver care team apparently doesn't. Because I'm going on almost 3 weeks now of trying to resolve this issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
I think the 3 hours I was delivering...
I think the 3 hours I was delivering orders, each order was 15 plus miles, and I believe I earned the $35 due to 2 restaurants making me wait for customers' food. Please help. Gas prices are crazy, and I rushed and made my 7th delivery 2 minutes after the time frame ended.
Preferred solution: $35 mission pay
User's recommendation: During “missions” you can only skip maybe 1 delivery, I literally was rushing around going from one town pick up an order then to a town 15 miles away and then back to the original town for another order and again back to the town 15+ miles away and it caused me to not get the mission pay even though I completed the 7th delivery 3 minutes late. Gas prices are crazy and grubhub did nothing to help.
About
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GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.
Grubhub is ranked 75 out of 549 in Food Delivery category
USA
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Grubhub Customer Service here, sir the terms and conditions states money will be deposited in your account within 3-5 business days. obviously, you didn't read and remove the 1 star for your own incompetency... dummy
That 72 hours, 3 days, is BUSINESS days. Friday was the observed Federal holiday and all fed/state office, post offices and banks were closed.
Saturday and Sunday are not business days either. As for collecting interest? Banks don’t use funds from new checking accounts to collect interest.
They invest in 6-12 month increments using loan payments and bank products (CDs etc). They NEVER make money off people whose funds are gone almost as soon as they are deposited.