Grubhub Reviews

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Most helpful review

1.8
I used to use GH on a regular basis. Then sometime in the fall of 2014 the same cards which I have used stopped working. There was a problem processing the card. I looked at my account information and it showed a $1 and then the dinner amount, and then a reversal of...
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#2028012

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ID
#583898 Review #583898 is a subjective opinion of poster.
Location
Hempstead, New York
Pros
  • Idea of the service
Cons
  • Lack of correcting issues
Reason of review
Order processing issue
Preferred solution
Get a new Credit Processor!!!!! Fix the Problem!!! Or Continue to Lose Tons of Business!!!
New Reviewer

I was a driver it's making me start over

My account was paused then I kept asking to be active and now when it's letting me sign in it's making me start the whole thing over again instead of going back to my same account
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ID
#2738398 Review #2738398 is a subjective opinion of poster.
Location
Flushing, New York
New Reviewer

App problems

I have applied GH driver long time ago. However, I don't approve to delivery for GH driver and I don't know there is any reason.
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ID
#2737622 Review #2737622 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Grubhub*

4.3
Hello! I am trying to cancel my Grubhub+ account because there is no Grubhub on Guam and it wont let me login because it says its not available in my country, so I do not have access to get my Grubhub+ account cancelled
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ID
#2737183 Review #2737183 is a subjective opinion of poster.
Location
Dededo Village, Dededo

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Verified Reviewer New Reviewer

Possible Harassment Issue

1.6
Hi my name is Faith Richardson and I just ordered food using your services and the driver I had by the name of Hayatullah gave off *** vibes. When I told him that I was missing items from my order he was nice enough to call the store and figure it out, but in the process he stood too close to me, kept giving me sexual comments based on how I was dressed and so forth, and then he also tried to touch me inappropriately twice.
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ID
#2736053 Review #2736053 is a subjective opinion of poster.
Service
Grubhub Vehicle Driver
Pros
  • Free deivery
Cons
  • Order did not get sent to the restaurant for over an hour
  • Customer service experience
Preferred solution
Let the company propose a solution

I can’t get into my account!!

1.0
Signed up for Grubhub says I have to click on forgot password to set up my account but I never received an email with a verification code!
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ID
#2736024 Review #2736024 is a subjective opinion of poster.

Reactivation of my account

I was given a order for Exlines and I took the order to the address given in the customer order details. I arrive to the location and call the customer. She tells me she put the wrong address in when placing the order. I already accepted another order on the way to the customer location. The customer sends me the new address and I called tech support. They canceled the order so I could proceed to the new address. I accepted another order as I got into the apartments. I contacted the customer for directions and she would not answer the phone or text. That order got unassigned from me

User's recommendation: Make sure all details are correct before finalizing your order.

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ID
#2735768 Review #2735768 is a subjective opinion of poster.
Location
Wichita, Kansas

Driver app

I started to fill out my driver app and don't know where I left off and it's been a little bit since I've done this and I would like to continue to go forward with this application
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ID
#2735427 Review #2735427 is a subjective opinion of poster.
Location
Omaha, Nebraska

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Verified Reviewer New Reviewer

My account still on the waiting list for monts

I applied to be Grubhub delivery driver online some months ago, and last month I received an e-mail and text messages if I'm still interested and I answer "Yes, I'm still interested". But uptill now have not gotten any response on it. That's why I'm trying to reach out to grubhub support to Please assist me, so that I can start the delivery. Thank you. Ajeniyi Ajegbile.
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ID
#2734827 Review #2734827 is a subjective opinion of poster.
New Reviewer

Account deay

I am in vacation with my family in Florida for one week and will go back to New York to start work again in August 04 but I see my account is deactivated I dont know why? Please help me and reactivate my account Thanks Hanna henallah
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ID
#2734817 Review #2734817 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
My account deactivated
New Reviewer

I can’t log in

Im a new driver and I receive a email congratulations now you on board but I cant log in.I call customer support and they cant find my account

User's recommendation: Follow any single instructions.

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ID
#2734633 Review #2734633 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Service Issues

2.0
Hi, I ordered from Taco Bell that is about a mile and half from my house last night around 8:00 pm. The expected delivery time was 8:41 but my food was not delivered until around 10:00 pm with no alert messages or communication from the driver. Not only was it delivered almost an hour and a half late, but I was missing a soft taco and a drink and sauces.
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ID
#2732220 Review #2732220 is a subjective opinion of poster.
Loss
$4
Preferred solution
Let the company propose a solution

Allow people to become informed!

This service is terrible! I ordered dinner there last night. First I received a message stating it would be delayed. Next, I received a second message stating it would be delayed again. About an hour later I received a text stating they were cancelling my order!!!!! When I contacted customer service of course they had some sort of reason! They said it was cancelled at 5:00, but I didn't receive a text until 5:44! I
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ID
#2731604 Review #2731604 is a subjective opinion of poster.
Pros
  • Restaurants that were listed were good
New Reviewer

Login issues

I am trying to login my account but it doesnt work. We called to customer service but received no answer
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ID
#2730198 Review #2730198 is a subjective opinion of poster.
Preferred solution
Login issues

Issues with application

1.0
I've been applying for decay it's never work, I don't know what is going on, need help please. Thanks.
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ID
#2729828 Review #2729828 is a subjective opinion of poster.
New Reviewer

Problem with my account

It's been 2yrs ago I submitted my application, then in 2days i tried again with email GrubHub customer service, but have no any feedback yet. And today, I called GrubHub customer service about my Account, she said : I have no exist account. But I got report : Error A-1003. So I asked, what can I do to make it works? Then she said that she can't help me, she asked me to waiting. It's really DISAPPOINTED FEEDBACK. THROUGH GrubHub email no feedback AT ALL. THROUGH GrubHub phone SAMETHING (can't help at all). I just hope GRUBHUB give me feedback soon, so I can finish my application then start to work. Pls help my Case. Thanks I just
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ID
#2729530 Review #2729530 is a subjective opinion of poster.
Preferred solution
Please activate my account.

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