Grubhub Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What was your experience with Grubhub?
Ask a Question About Grubhub
Customers don't like
- Poor customer service
- Lack of correcting issues
- Lateness of service
Customers like
- Ease of website use
- Idea of the service
- Website
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Grubhub - Grub hub sucks
Grub Hub sucks Ordered at 715. Supposed to come at 8 By 830 called restaurant— said food was ready but no driver—called customer service— they said they would send a delivery car— 9 pm chatted with customer service— said they would send a delivery car By 920 and no food— cancelled order Will NEVER order from grub hub again
Why would I order food for pick up through grubhub? If i wanted to pick up food I would call the place myself like everyone else would. I placed an order through grubhub. It never asked for pick up or delivery. I didn't think anything of it because I wouldn't order...
Read more
Dear GrubHub: I was a faithful customer. Last night, I called to report unauthorized activity on my GrubHub account. I explained to the customer service agent that I live in a different state and am currently at home. Yet, two were made to my account for food delivery...
Read more
I liked
- Ease of use
I didn't like
- Lack of concern for my money and protection
I do order from Grub-hub every 8-10 days and its well managed, with timely delivery..Am a fan of Grub hub and this message is not being critical about it...Just to let folks be aware that sometimes, you may not get the food.. Like this time, my order somehow showed...
Read more
Product
Grubhub - The problems with this company are deep-rooted...
The first order I placed from GrubHub arrived 3 hours late. Customer Support was pathetic and couldn’t provide answers or results. But despite all this, I gave them the benefit of the doubt... which I immediately regretted, because the second order was 2 hours late. Never gonna order from this company again.
I found out Grubhub contracts out it delivery drivers. Often they are late or refuse service For example the last 3 Grubhub orders in a row I placed needed to cancelled because no drivers were available or refused delivery The last 20 drivers (according to Grubhub...
Read more
As a grub hub driver, dint expect to get paid on time. And god forbid hour direct deposit gets messed up.. its been a month and they owe me over 300 dollars. Still waiting on a paper check!! No on in customer servoce knows anything except what the standard form letter...
Read more
Sent multiple coupons for my first time web order and none of them work. When I call them they tell me to order anyway and they will do something afterwards. No thanks, I want the discount promised to me right on the screen. This company is a joke, Doordash doesn't...
Read more
Grubhub - Terrible driver
Big guy came up to a tiny Asian girl then scared about the tipping. The driver asked me in a scary way why I didn’t tip like what I do to a server, while I thought tipped 15%. Unpleasant experience. He should quit driving for grubhub if he doesn’t like the work.
Product
Similar to Grubhub
thinking 3rd times a charm right?!!??! NO!!! they have now messed up for the last time! I have deleted the stupid slow app and have filed as many complaints as I can. the first mess up was they gave my food to someone else not even close to my address. 2nd time they...
Read more
Product
Select Reason
Ordering from any food delivery platform is like going to a auction or casino you are bidding for a service you do not want to preform yourself. So the higher you pay the quic...