Grubhub Reviews and Complaints
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5
Issues
resolved
829
Total
reviews
$140K
Claimed
losses
$906
Avg
loss
80.9K
Page
views
What was your experience with Grubhub?
Customers don't like
- Poor customer service
- Lack of correcting issues
- Lateness of service
Customers like
- Ease of website use
- Idea of the service
- Website
Grubhub is the most unreliable, bad service I have ever experienced in delivery services. And when the product is food, and when food temperature matters, and when you're hungry, the situation gets worse. Once again Grubhub was so late in delivery that the food was not...
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Grubhub - Do not use this company
I've tried using their service 3 times. The first time was great, the second time, my food was very late. This time it took them 2 hours to deliver my good. They say it's finally on its way now. Customer service is a joke. I don't recommend you waste your money on this over priced, poor service
Grubhub - Horrible experience!
The slowest experience and poor customer service when you call. After 90 minuets I ended up canceling my order. Won’t be ordering through here again!
Ordered food. Web said 45-55 minutes. I checked later. Web said on way. 1 hr and 15 mins later... no food. Called restaurant and was told the did not have my order. I said "I'm looking at it right now". They said can't help. After being charged I asked to cancel. I was...
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I liked
- Grubhub ok when it works
I didn't like
- Extreemly poor communication with restaurant
Food is always always alway late!!!!! Then when you ask for a refund it’s always 3 to 5 business before you get it back in your account.. there is NEVER any accommodations for the bad service, no coupon, no discount nothing! I just think it’s rude and bad business.....
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This company's delivery system has no respect for people. You better order from another platform or go to the restaurant directly. You would never imagine how this company works. It's unbelievable the lack of customer service associated with them. Never, ever order...
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So for all of you who use Grubhub...STOP! I've been ordering from them for years. Tonight I placed an order and they delivered it to the wrong address. I spent 30 F'ng minutes on the phone with them and I was told how to use the app. THEY DID NOT TRY TO MAKE ME WHOLE...
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Grubhub - Menuproblem
Menu team is outsourced for the website. There job is to adjust and check of errors on restaurants` menus. Lost in translation is due to most the errors and wrong information when it comes to menus. Grubhub seems aware that these issue, but does seem to put much effort to try to resolve it
Lesson obviously finally learned.. I will NEVER again order from this horrible service again. GrUBHUb is despicable.. food Late.. time ridiculous and LATE LATE LATE. MY FOOD DISGUSTING CALLED them all them person who answered offered was.. No help.. I want mu money...
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Similar to Grubhub
I placed an order in April 2018 through Grubhub.com from the local Boston Market Resturant. The food was healthy and tasty. After numerous attempts to place additional orders, the website stated Resturant. doesn't deliver to my address. Today after 3 hours , I...
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