Grubhub
Grubhub Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grubhub has 1.7 star rating based on 2435 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Grubhub to a friend or colleague.
- Rating Distribution
Pros: Ease of website use, Idea of the service, Totally dissatisfied.
Cons: Poor customer service, Customer service, Lack of correcting issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grubhub has 1.7 star rating based on 2435 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Grubhub to a friend or colleague.
- Rating Distribution
Pros: Ease of website use, Idea of the service, Totally dissatisfied.
Cons: Poor customer service, Customer service, Lack of correcting issues.Recent recommendations regarding this business are as follows: "Avoid!", "What’s the issue", "Grubhub charged your bank account even if they have arbitrarily cancelled your order. BEWARE!", "Don't do business with this company", "That’s it".
Most users ask Grubhub for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a partnership with your company
Preferred solution: i want to know the documents and proof needed to sign up for company accounts and how to do ne 30t terms invoices
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent and deceptive practices
I would like a refund on the mark up price of my order. I ordered items for pick up only.
I had no idea that I was ordering off of grubhub, and that the prices shown on the menu were $5 more per item than the actual price from the restaurant. When I went to pick up the items and saw the price difference (total $35! I was shocked) as i ordered 7 items, I tried to cancel the order and was refused by customer service.
The only indication of an extra charge was a $1.49 delivery. It said order take out or delivery it had no other information about markups.
I know Washington DC successfully sued grubhub for fraudulent practices.
I want a refund for the mark ups.
Why was it marked up? I picked up the food myself!
$35 fee for just using the app?! If I had known I would have just picked up the phone to order!
Preferred solution: Price difference of menu versus service charge approximately five dollars per item and I ordered seven items. There was no service provided. I just ordered off the menu and picked it up myself.
User's recommendation: Don’t order takeout using grubhub. It says only fee is for delivery but menu items were marked up 30%! I paid an extra $35 for takeout! That was a fee for nothing!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, District Of ColumbiaWork mor many
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Because I have a problem with the order
Company fixed the issue and I have been provided with apology. I call help center
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTo start delivery
- Work when you want
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood or refund
- Website sucks
Preferred solution: Deliver product or service ordered
Need support, I must spk to a libe phone agent.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCargar mi licencia
- Es una app buena muy selectiva
- Problemas para cargar licencia tarda mucho en ser aceptado
Preferred solution: Poder cargar mi licencia o que me ayuden en ese paso a liberarlo para seguir como los otros pasos y poder ser driver
User's recommendation: Por favor traten de mejorar o de actualizar la app para que futuros driver no tengan el mismo problema que el mío he tratado de ser driver con Grubhub casi ya dos años y no he podido por el problema que tienen con escanear la licencia
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver got not my food
- I dont know any yet
- There is none
Preferred solution: Full refund
I'm a driver
Can log into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsMissing a pay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer care is unprofessional and issues not resolved
- Variety of restaurants offered
- Rude customer service
- Accountability for the drivers
- Rude drivers
Preferred solution: Price reduction
User's recommendation: Don’t go it
Horrible response on Chat Help for new customer
I suspect you do not have actual humans on your chat because my complaint was not addressed at all. I had what I thought was a simple question: Do you have any delivery drivers in my town?
Here is my problem:
I live in a very small town: El Centro, CA (92243).
However, I have successfully used many delivery services such as Amazon, Walmart, Instacart, and Uber Eats. I am disabled and use Uber Eats several times a month but their delivery fees have gotten way too high.
Yesterday I joined Grubhub through my Amazon Prime account. (I would happily pay your monthly fee in the future, though it's one year free now.) I placed my first order for Panda Express at about 1:45 in the afternoon. The order kept getting delayed, and after about 1 1/2 hours it was canceled, with no explanation.
I then made the same order with Uber Eats, which was promptly delivered.
I asked the deliverer if he knew anyone who delivered for Grubhub here. He said he only knew about Doordash workers. That made me suspect that you have few, if any, drivers here. I tried to ask that question via chat, and was summarily dismissed.
So I just need to know if your company has drivers in El Centro.
If not, I will have to cancel my account and you will lose a good customer. I will also provide this information to social media, in particular to Nextdoor, which is pretty active here. Surely you would not want to alienate an entire town of potential customers?
However, if you respond to my question, even if the answer is no, I would hold out hope that you would expand your service here in the future. I would rather pay a set annual fee, even at twice your current rate, than pay the ever-increasing per delivery rates of Uber Eats.
Please respond as soon as possible.
Thanks
P.S.
Please don't call me. I am partially deaf and can't hear well on my cell phone.
User's recommendation: Avoid!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonest
As a former GrubHub delivery driver I had an issue where my bank account was closed I tried to update bank information but app only allowed me to update card not account and routing info I was still able to cash earnings but one week didn't receive my earnings and was deactivated on purpose because I didn't want to send bank info to strangers who said they were from GrubHub accounting (Madeline B)via email I believe they stole the money I got proof that money was never delivered to me. I tried several times to talk to customer service via email and phone and let them know about my situation and I was ignored now my account is deactivated and GrubHub stole my weeks earnings. I think it was a stupid reason to deactivate my account but I strongly believe it was so they can keep my money.
- Dishonest people
Preferred solution: Full refund
User's recommendation: I would never choose GrubHub as a delivery food service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkMy driver account is inactive
User's recommendation: We delivery driver has to face so many different people and one mistake It happens
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Customer service is in another country. They're just reading from a paper and they have to email the higher ups which makes no sense.
They say they will respond in 3 to 5 business days but I have over 50 complaints that I have never gotten a feedback from. They lie all the time and hide behind workers from other continents