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Grubhub

Grubhub

www.grubhub.com
What is your customer experience with Grubhub?

Grubhub Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Grubhub has 1.8 star rating based on 2655 customer reviews. Consumers are mostly dissatisfied.

  • 34% of users would likely recommend Grubhub to a friend or colleague.

  • Rating Distribution
  • Pros: Ease of website use, Idea of the service, Totally dissatisfied.
    Cons: Poor customer service, Customer service, Lack of correcting issues.

View full overview ›

Media from reviews

Grubhub - Take out me wait list
Grubhub - No deliveryGrubhub - No real resolution. Only copy & paste responses.Grubhub - I can't login to my accountGrubhub - 609496****Grubhub - Bad deliveryGrubhub - Bad delivery - Image 2
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Top Grubhub Reviews

Positive Review

"Need to activate account"

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I was able to resolve problem something I been trying to fix since 2023 hopefully the information that was received by agent is truthful

Critical Review

"Order was late and burned and cold - did not get the $5 late guarantee and did not get a refund for the burned food even though I provided a picture of it in the trash"

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Ordered a taco salad, queso, and guac - both dips were old and the guac was brown. The taco salad had burned meat in it. I contacted Grub Hub, and they refused...

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account order food delivery service refund driver customer service customer money
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Anonymous
map-marker Dallas, Texas

Nunca me atendieron

Llámame para hablar con apoyo quería comunicarme con ustedes para saber qué sucedió con mi aplicación que no puedo trabajar pero llame a soporte y nunca me contestaron por favor necesito trabajar y la aplicación no me abre ok espero su ayuda muchas gracias estaré pendiente ok

View full review
Nayely Rkq
map-marker Asbury Park, New Jersey

Bad delivery

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Grubhub - Bad delivery
Grubhub - Bad delivery - Image 2
Updated by user Jun 07, 2025

bad customer service

Original review May 22, 2025

no agent came on call disconnected . First delivery left outside wrong door.

Second delivery left outside in rain, after I specifically texted the driver to her number in chat and was responded to thanks ok.

My Mother is elderly,the directions were to hand deliver, that message was acknowledged, Your drivers are incompetent. I will never recommend Grubhub

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User's recommendation: dont use grubhub evet

Vicktoria Iys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

About my account

Grubhub - About my account

I dont get any call my Account not working I call before 4 5 times but I dont get any response by grubhub

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Sire B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

I live in Brooklyn and I have trouble getting to Hoboken every day.

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Grubhub - I live in Brooklyn and I have trouble getting to Hoboken every day.

To bring my work account back to Brooklyn. I live in Brooklyn and I have trouble getting to Hoboken every day.

I live in Brooklyn and I have trouble getting to Hoboken every day.

I live in Brooklyn and I have trouble getting to Hoboken every day.

I live in Brooklyn and I have trouble getting to Hoboken every day.

View full review

User's recommendation: Help me to bring my account in brooklyn

Anonymous
map-marker New York, New York

I can't login to my account

Grubhub - I can't login to my account

I have i can't login to my account when I want to login it's going to this page and I can't login so please can you guys help me please

View full review
Asyah Yow
map-marker San Diego, California

Not get verification code my email

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Grubhub - Not get verification code my email

My account not login and not forget password verification code get my email please help me logins my account

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Jenna E Kyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This is the third time that these grubhub drivers did this

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This is the third time that these grubhub drivers did this
This is the third time that these grubhub drivers did this - Image 2

I don't blame grubhub as a company I am pissed at the people they got working for them. So three times I have ordered from grubhub ordering safeway everytime there was problem with my order they send me picture of what I can choose and give me choice if I want something else and 2 out of the three times I ordered the driver decided to do what they wanted and even when I said just credit me money back they do opposite and bring me something one I can't eat I'm allergic to peanut butter and two don't even like they brought me peanut butter cup yogurt and red velvet cupcake.

Neither which I asked for. Also asked for fresh strawberries they brought assorted not what I asked for. So I was also not notified that they were out of what I wanted he made a choice to get what he felt like . So I wouldn't of even tipped the dude but I did not knowing what was going.

The picture is what I sent the guy.

I got my groceries at 10:30pm I sent that at 10:03pm when it showed he was still at the store . I didn't receive no messages from him .

I asked for cookie dough and smores choboni yogurt flips what I got was red velvet cupcakes and peanut butter cup .

View full review
Loss:
$62
Pros:
  • Grubhub is convenient when your order is right and if you get good driver
Cons:
  • If your driver sucks

Preferred solution: Full refund

User's recommendation: Check ur order. And if your ordering groceries I guess hope for the best

1 comment
Guest

Your loss isn’t $62 if your issue is the few yogurts in the pic.

Sire B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

To bring in brooklyn

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Grubhub - To bring in brooklyn

The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.The service is so intrested.

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Cynthia w Siw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never received my order

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Original review updated Jun 16, 2025

I ordered from cracker barrel the camp fire chicken on June 14,2025 #912730****992 and I never received it in the messages it said it was delivered but where was it delivered to if it was delivered at all the picture the driver Ms Frances post of delivering food was not a pick of food being delivered nor was it at my apartment. I try calling the driver 4 times to see what's going on with no response from the driver so I would like my money to be put back on my card along with the tip because the driver doesn't deserve

View full review
Loss:
$2590
Pros:
  • Make sure the drivers do his or her job
Cons:
  • Some of the drivers or not reliable

Preferred solution: Full refund

Ahmed H Pmj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My problem not fixing

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Grubhub - My problem not fixing
Contains 1 confidential file for company representatives

My account was never locked, but for 8 months, I have been unable to log into the account. I need help as this is a recurring problem, and I want to add my car.

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Preferred solution: Deliver product or service ordered

User's recommendation: I want fixed my account

Anonymous
map-marker Oklahoma City, Oklahoma

609496****

Grubhub - 609496****

It's not my fault, I delivered the package and the customer said the package was not delivered.plusu

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User's recommendation: I will be more careful

Reuben L Lex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would like request for my W2 for income tax

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Grubhub - I would like request for my W2 for income tax

Hi! My name is Reuben Luna.

Just a minute ago, I requested the W2, and the customer agent sent it to my email courier portal. I can't access it because my new email doesn't work. Could you please allow my new email to confirm access and navigate the courier portal for my W2 income tax?

This is my new email: lunareuben@***.com. Thank you and have a wonderful day!

View full review
Pros:
  • Deliver food
Cons:
  • Delivery driver

Preferred solution: I would like to request for W2 income Tax

User's recommendation: Request for W2 income Tax

Resolved
Judi K Dip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Prairie, Texas

Resolved: You suck!

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Updated by user May 20, 2025

Company fixed the issue and I have been provided with apology.

Original review May 05, 2025

And since I cant check out, I still cant get my $38 credit from you from when you screwed up the last time or the last 10 times.

View full review

User's recommendation: Don’t use GrubHub, they will not honor, promos or refunds!

Jatara Phi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I canceled my order and was still charged

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canceled and charged for an order I was just getting a price check. I never was going to purchase items.

View full review
Loss:
$32

Preferred solution: Full refund

REGINALD B Dov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burlington, Vermont

Je voudrais m'inscrire sur cette application grubhub

Je voudrais m'inscrire sur cette application grubhub
Contains 1 confidential file for company representatives

Jaimerais vraiment avoir lopportunité de travailler avec vous.Parce que tu as Vous pouvez avoir l'opportunité de travailler sur vous-même

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Mary K Ppv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

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Ordered food from a restaurant 2-3 miles from my house at 4:56 pm. Food was delivered at 6:24, ice cold. They offered me a $4.79 refund on a $30 order.

View full review
Loss:
$30
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: Find another company to deliver your food

About

Related Companies

Just Eat Takeaway, SkipTheDishes, Just Eat, Seamless, Lieferando

Summary

GrubHub is a service intended to help customers find and order food from wherever they are. To order food with the help of GrubHub, one just need to type in an address. Afterwards GrubHub will tell a user the restaurants that deliver to local. It also will show pickup restaurants near and their options. Within GrubHub it is possible to search by cuisine, restaurant name as well as menu item. GrubHub will filter results accordingly. After finding what a person wants, he or she can place an order online or by phone, which is free of charge. GrubHub also gives its users access to reviews, special deals and coupons. 24/7 customer service team of the company works to track each order and to insure everyone gets food delivery.

Grubhub reviews and complaints

Grubhub is ranked 72 out of 442 in Food Delivery category

Area Served

USA

Payment Methods

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