ayub b Mid

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I want a partnership with your company

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good day ! i just want to know the documents and what proof would be needed to sign up for company accounts ? and how to do in net 30 terms ? invoices . thank you so much !
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Preferred solution: i want to know the documents and proof needed to sign up for company accounts and how to do ne 30t terms invoices

Laurie W Kgj

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Fraudulent and deceptive practices

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Grubhub - Fraudulent and deceptive practices
Grubhub - Fraudulent and deceptive practices - Image 2

I would like a refund on the mark up price of my order. I ordered items for pick up only.

I had no idea that I was ordering off of grubhub, and that the prices shown on the menu were $5 more per item than the actual price from the restaurant. When I went to pick up the items and saw the price difference (total $35! I was shocked) as i ordered 7 items, I tried to cancel the order and was refused by customer service.

The only indication of an extra charge was a $1.49 delivery. It said order take out or delivery it had no other information about markups.

I know Washington DC successfully sued grubhub for fraudulent practices.

I want a refund for the mark ups.

Why was it marked up? I picked up the food myself!

$35 fee for just using the app?! If I had known I would have just picked up the phone to order!

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Loss:
$35

Preferred solution: Price difference of menu versus service charge approximately five dollars per item and I ordered seven items. There was no service provided. I just ordered off the menu and picked it up myself.

User's recommendation: Don’t order takeout using grubhub. It says only fee is for delivery but menu items were marked up 30%! I paid an extra $35 for takeout! That was a fee for nothing!!

Aiden Oqi

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| map-marker Washington, District Of Columbia

Work mor many

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Grubhub - Work mor many
Quiero cambiar me de trabajo porque donde trabajaba pagaba mucha aseguransa y no me con venía ganaba 1200 por quincena y no esta a gusto
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Resolved
Mackenson A

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Resolved: Because I have a problem with the order

Grubhub - Because I have a problem with the order
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Updated by user Jan 23, 2024

Company fixed the issue and I have been provided with apology. I call help center

Original review Jan 08, 2024
I have a problem with my account 6 month ago I can use it I don't know what happened about that please help me back
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Preferred solution: Deliver product or service ordered

Mohammad Hsshim R

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To start delivery

Grubhub - To start delivery
Grubhub - To start delivery - Image 2
I before sign on grubhub delivery driver but a opload all of my dacuments and all of my information but I don't no what happen to not log in my account please help me to I start my job with delivery in grubhub thanks to your help
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Pros:
  • Work when you want

Preferred solution: Deliver product or service ordered

Vida K Kde

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Food or refund

Grubhub - Food or refund
Grubhub - Food or refund - Image 2
Hi, just ordered my food but I received a rejection that it didn't go through but yet you people charge my account $93.45
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Loss:
$93
Cons:
  • Website sucks

Preferred solution: Deliver product or service ordered

SandraL M Jga

Need support, I must spk to a libe phone agent.

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Grubhub - Need support, I must spk to a libe phone agent.
My order was placed in another place plus the drink spilled and the bags all wet. I want to speak to live phone agent
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Preferred solution: Price reduction

Jesus G Pyl

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Cargar mi licencia

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Grubhub - Cargar mi licencia
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La al no me dejó cargar la licencia y honestamente ya no sé qué hacer lo he intentado todo en otros dispositivos lapto iPad y nada mi licencia está válida he mandado correos mensajes y no han podido ayudarme.
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Pros:
  • Es una app buena muy selectiva
Cons:
  • Problemas para cargar licencia tarda mucho en ser aceptado

Preferred solution: Poder cargar mi licencia o que me ayuden en ese paso a liberarlo para seguir como los otros pasos y poder ser driver

User's recommendation: Por favor traten de mejorar o de actualizar la app para que futuros driver no tengan el mismo problema que el mío he tratado de ser driver con Grubhub casi ya dos años y no he podido por el problema que tienen con escanear la licencia

zachary d Yul

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Driver got not my food

Grubhub - Driver got not my food
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There was an open bag and all but a few scraps of gyro meat when it arrived.I couldnt eat it. I want an immediate refund or. A gift card so I can buy from ihop before work today.
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Loss:
$40
Pros:
  • I dont know any yet
Cons:
  • There is none

Preferred solution: Full refund

Jalayha B
map-marker Charlotte, North Carolina

I'm a driver

Grubhub - I'm a driver
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Grubhub - I'm a driver - Image 3
Marcos pizza refused to give me my order and I had to cancel the order and now I have been penalized
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Shad Lrt
map-marker Reseda, California

Can log into my account

Grubhub - Can log into my account
I have issues logging into my account I cant login to my account It says something about my password but I try logging into my accounts and it just keeps saying invalid or something else but Im pretty sure I did the correct password but it just keeping on saying the same thing
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Abdi A Rte

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Verified Reviewer
| map-marker Boston, Massachusetts

Missing a pay

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Grubhub - Missing a pay
Where's my paycheck going? On December 23, at approximately 11 p.m. on a Saturday, I worked and delivered something to a customer, but I didn't get paid at all. My name is Abdi Hashi Ali and I drive for Grubhub on a single delivery route. With appreciation
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Kendra T Inr

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Customer care is unprofessional and issues not resolved

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Grubhub - Customer care is unprofessional and issues not resolved
Grubhub - Customer care is unprofessional and issues not resolved - Image 2
The driver does not follow directions they give your food to anyone customer service is horrible and i order food everyday and today they didnt want to give me a credit for an error on the drivers behalf and i am a valuable customer and have been for some time
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Loss:
$10
Pros:
  • Variety of restaurants offered
Cons:
  • Rude customer service
  • Accountability for the drivers
  • Rude drivers

Preferred solution: Price reduction

User's recommendation: Don’t go it

1 comment
Guest

Customer service is in another country. They're just reading from a paper and they have to email the higher ups which makes no sense.

They say they will respond in 3 to 5 business days but I have over 50 complaints that I have never gotten a feedback from. They lie all the time and hide behind workers from other continents

Anonymous
map-marker El Centro, California

Horrible response on Chat Help for new customer

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I suspect you do not have actual humans on your chat because my complaint was not addressed at all. I had what I thought was a simple question: Do you have any delivery drivers in my town?

Here is my problem:

I live in a very small town: El Centro, CA (92243).

However, I have successfully used many delivery services such as Amazon, Walmart, Instacart, and Uber Eats. I am disabled and use Uber Eats several times a month but their delivery fees have gotten way too high.

Yesterday I joined Grubhub through my Amazon Prime account. (I would happily pay your monthly fee in the future, though it's one year free now.) I placed my first order for Panda Express at about 1:45 in the afternoon. The order kept getting delayed, and after about 1 1/2 hours it was canceled, with no explanation.

I then made the same order with Uber Eats, which was promptly delivered.

I asked the deliverer if he knew anyone who delivered for Grubhub here. He said he only knew about Doordash workers. That made me suspect that you have few, if any, drivers here. I tried to ask that question via chat, and was summarily dismissed.

So I just need to know if your company has drivers in El Centro.

If not, I will have to cancel my account and you will lose a good customer. I will also provide this information to social media, in particular to Nextdoor, which is pretty active here. Surely you would not want to alienate an entire town of potential customers?

However, if you respond to my question, even if the answer is no, I would hold out hope that you would expand your service here in the future. I would rather pay a set annual fee, even at twice your current rate, than pay the ever-increasing per delivery rates of Uber Eats.

Please respond as soon as possible.

Thanks

P.S.

Please don't call me. I am partially deaf and can't hear well on my cell phone.

View full review

User's recommendation: Avoid!

1 comment
Guest

If your recommendation is “AVOID”, Grubhub is not going to bother with you after you posted this online. If you belong to Nextdoor, why not ask on there?

Syl S Swm

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Dishonest

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Grubhub - Dishonest

As a former GrubHub delivery driver I had an issue where my bank account was closed I tried to update bank information but app only allowed me to update card not account and routing info I was still able to cash earnings but one week didn't receive my earnings and was deactivated on purpose because I didn't want to send bank info to strangers who said they were from GrubHub accounting (Madeline B)via email I believe they stole the money I got proof that money was never delivered to me. I tried several times to talk to customer service via email and phone and let them know about my situation and I was ignored now my account is deactivated and GrubHub stole my weeks earnings. I think it was a stupid reason to deactivate my account but I strongly believe it was so they can keep my money.

View full review
Loss:
$99
Cons:
  • Dishonest people

Preferred solution: Full refund

User's recommendation: I would never choose GrubHub as a delivery food service

Nyima Yph

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Verified Reviewer
| map-marker Brooklyn, New York

My driver account is inactive

Grubhub - My driver account is inactive
28th December 2023 delivery time.. customer complaint about me because I could reach to the customer.. I was on address but had trouble finding customer apartment building.. also heavy raining during that timewe had construction and at the end customer hung the phone and texted me that she wanna complain and then cancelled order before I deliver to customer.. since then my account was paused
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User's recommendation: We delivery driver has to face so many different people and one mistake It happens

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