Grubhub Reviews and Complaints
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Customers don't like
- Poor customer service
- Lack of correcting issues
- Lateness of service
Customers like
- Ease of website use
- Idea of the service
- Website
Ordered $35 of food including tip. When order went through it had my exact address including apartment number. It is always logged in too. I got a text that it would be "prepared" 40-50 min after. I don't pick up long distance calls. Someone called with a different...
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Grubhub - Ordered food and I was unable to eat i
The fish was not fresh
used them twice. First time, they were 20 minutes later than the estimated 35 - 40 min. Second time 2 hours. 2 hours of waiting for my dinner. I could have cooked a full meal, gone out to a restaurant and finished eating or ordered from another company. Talked to...
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My food was one hour late. The food was cold. The driver blamed Grub Hub. Grub Hub blamed the driver. Been on hold now already an hour trying to resolve this. Grub Hub offered me Grub Hub dollars, but no credit to my credit card. Of course, like I would use their lousy...
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Grubhub - 2 hours for nothing
I have to beleive my experience is unique as 100 of people use this app without problem. But ill never use it again. After placing an order for 16 people and waiting 2 hours. I called and canceled. 
Grubhub - Poor driver service
I placed an order at 747pm. A simple order from taco bell. Close in proximity to my home. It took almost 3 hrs to receive food
Grubhub - Terrible customer service and experience
I never received my food. I’m staying at a hotel and wrote very explicit instructions on hotel name and room number. They said the food was delivered at 6:30pm but never was. Then they refused to refund my money. I’m on hold for a manager and already been on the line for a total of 22:21 trying to get a refund.
THERE ARE MANY OTHERS WHO WILL GET THE JOB DONE MORE PROFESSIONALLY, RESPECTFULLY AND WITH ACCOUNTABILITY! TODAY I PLACED AN ORDER AGAIN THROUGH GRUBHUB FROM A DIFFERENT LOCATION THAN THE PAST FEW DAYS. AFTER GRUBHUB DELIVERED MY ORDER AND I WENT TO EMPTY THE DELIVERY...
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I liked
- Restaurants that were listed were good
I didn't like
- All of it
It's the second time in two days that GrubHub has allowed me to place an order for a restaurant that was long since closed. Is it too difficult for their developers to write a script that disallows restaurants based on their hours of operation? Never again, folks....
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I liked
- How fast cs responded
I didn't like
- That i never got any food
Similar to Grubhub
Grubhub - Twice now grub hub screws up
Last time they brought the wrong food. This time after an hour we were notified via text that our order was canceled. How could they not just call and offer an alternative? Never again. And Mountain Express? No thanks. No way to complain that has any effect. Terrible customer service. 