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This is not the first time we have had problems with Grubhub, but it is definitely our last. I ordered dinner around 6:40 and received it before 7:30. So far, so good. I had ordered 6 tacos for my teenage boys, but received 2. The order form from the restaurant showed...
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Anonymous
Anonymous

That's the laziest thing I've ever heard. All of those people and nobody knows how to make or even go pick up a taco ? Why would you pay so much and wait around for old food h...

1.0
#1453148
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The driver picked up my order and then Grubhub canceled my order (they told my store - i work there- that WE canceled it which is NOT true), so the driver got free food and I got my money back (or I will be getting it back in court, thank you). This is a company not...
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Anonymous
Anonymous

well you're kind of an idiot because drivers can not cancel an order once they have the food. if you're not answering your phone or your text for 5 minutes after the driver ar...

1.0
I didn't like
  • Grubhub accusing me of canceling when they did
#1452519
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Grubhub - Complaint

The food never came! Tried to call and resolve nothing
1.0
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Advertised vs Delivered
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#1451529
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8:18 PM I ordered food from Applebee's. 8:42 PM I received a phone call telling me my order was cancelled because Applebee's could not fulfill the order. No offer to change the order, just cancelled. Provided $10 promotional code so... fine. 8:45 I reordered, this time...
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Anonymous
Anonymous

I've never heard of a lazier concept than these food delivery places. Just what I don't want to eat ; restaurant food that's been handled and put in a car by some stranger and...

1.5
#1451150
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Grubhub - Nasty customer and delivery services

Food arrived at 9 and they said it would be delivered between 8:10 and 8:20
1.0
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Advertised vs Delivered
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#1451093
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Grubhub - Grub hub fraud

my credit card number had been stolen from Marriott and a year later unauthorized grub hub charges appeared. Apparently Grub Hub takes credit card numbers w/o the security code (which the hacker did not have); Visa cancelled the charges. But Grub Hub is unscrupulous.
#1448519
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Worst experience ever. Order of events: 12:15 Ordered on GrubHub app with $12 discount code 12:35-45 Promised delivery time 1:15 - still no food - called restaurant - restaurant said the food had been ready for 45 min but no one from grubhub had picked it up 1:20 -...
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1.0
#1444834
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Grubhub - Completely unprofessional company and RUDE! dont waste your time or money

At no fault of the restaurant, the delivery driver took almost 40 minutes to arrive at the restaurant. So my food took over an hour to arrive to me. Contacted the restaurant who was very kind and courteous. Then contacted GrubHub who honestly couldnt have cared less. Essentially called me a liar when i told them what the original ETA was. And in exchange for my ridiculous wait and having to contact both the restaurant and GrubHub to get my order processed, wanna know what i got? a $5 coupon... and over an hour wait. Then the GrubHub customer service rep ended the chat while i was typing and completely cut me off. Completely unprofessional. GrubHub and its Customer Service department are a HUGE joke. Do yourself a favor and use a different app
1.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Disrespectful customer service
  • All of it
  • There is no concrete communication between grubhub and providers
#1444011
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Grubhub in Denver, Colorado - More than I expected

I ordered an entre for $13.26. Grub Hub Fee plus a mandatory tip that I could not delete and tax, the bill total was more than $26.00 twice the amount of the entree. Until now I hadn’t noticed the excessive fees. For me, definitely not worth it. It may be a long time or not ever again that I will order from Grub Hub.
1.0
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Value for money
#1443376
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Contact Grubhub

Mailing Address:
Grubhub
111 W Washington St Ste 2100
Chicago, Illinois 60602-2783
United States
Phone:
(877) 585-7878
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Grubhub - After receiving an order that was all incorrect, I contacted Hubgrub.

I was told I would receive a reimbursement for the $28.08. After 2 follow-up calls to supervisors I was told I was never charged to begin with. My checking acct proves I was charged. The supervisor "Eric" was rude, totally out of line. I told him he was being rude, and he responded "uh huh". Ive ordered about 15 times from them over the past 2 months. Never again.
#1443188
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