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I used to use GH on a regular basis. Then sometime in the fall of 2014 the same cards which I have used stopped working. There was a problem processing the card. I looked at my account information and it showed a $1 and then the dinner amount, and then a reversal of...
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Anonymous
Mary

I've had issues too, using my Vanilla Mastercard Giftcard I got for Christmas You guys should do something about this issue >:-(

Anonymous
Lodownlvnv

Eat24 has the same problem..just a fyi.

1.8
I liked
  • Idea of the service
I didn't like
  • Lack of correcting issues
#583898
Reply to reviews
Grubhub - They Expect You To Pay More After Granted Credit
Chat started on 26 Dec 2018, 06:51 PM (GMT+0) (06:51:09)*** [name withheld] joined the chat *** (06:51:10)[name withheld]: Items delivered were incorrect. (06:51:12)Customer Care Team: Please remember to rate your experience with Care today by using the Thumbs Up /...
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1.0
I liked
  • Idea of the service
I didn't like
  • Lack of responsibility for problem orders
#1433480
Reply to reviews
I have ordered several times via Grubhub over the last couple months and wondered why I could not access the review function for any of the restaurants while logged in. Contacted their "customer service chat" and received various excuses from the rep, including that...
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Anonymous
kcarney93

I also could not figure out how to leave a review for grubhub. I have only ordered from them a few times and these last two times were horrible. The first time the driver was ...

Anonymous
Rhfgd

DO NOT ORDER FROM GRUBHUB ITS NOV.12,2018 AND I PLACED MY ORDER AT 8:15pm ITS NOW 9:21PM AND I STILL HAVENT RECEIVED MY ORDER!!!! I CALLED CUSTOMER SERVICE AN THERE SAYING ITS...

1.6
I liked
  • Food
  • Ease of website
  • Idea of the service
I didn't like
  • Misleading info
  • Inability to review restaurants
#879818
Reply to reviews
Order never arrived. The driver said they delivered the food. Customer service said they will refund the money. I used the live chat. First they said they need to check with the resturant. Then with the delivery driver. They reply confirming that I did not receive...
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Anonymous
Anonymous

I have had the no food and no money problem as well. First and last order

Anonymous
Anonymous

The order never arrived...I spoke with the customer service representative and he gave me a promo code for the next order. I have never received my money back...very unprofess...

2.5
I didn't like
  • Order not being delivered
#756707
Reply to reviews
Grubhub - GH cxl my order after 2 hrs of waiting
Grubhub - GH cxl my order after 2 hrs of waiting
Grubhub - GH cxl my order after 2 hrs of waiting
Grubhub - GH cxl my order after 2 hrs of waiting
Order originally placed at 10:01pm. I contacted the restaurant at (904) 262-7605 @ 11:11 PM. They said the order (only appetizers) were ready about 30-45 mins ago. They advised that I call GrubHub for any issues. I contacted GrubHub (877) 585-1085 to see where the...
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Anonymous
Anonymous

Well, as I said previously, I do not tip on my card. If I were to, that money can be tracked and count as taxable income when it comes to taxes. I don’t believe people in the ...

Anonymous
Ivn

I can tell why you never got your food. I'm a driver. What nchecked your receipt and saw those triple 0s. I never accept an order with trip zero tip. *** that. Learn to be gra...

1.1
#1216275
Reply to reviews
**** FOR THE CUSTOMERS **** Here's the real deal: **** We are NOT employees **** We go to the address in the app (not any other address - for safety) **** Do NOT tip based on WHAT your total bill was. You are "tipping" based on not having to get in your car (or lack...
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Anonymous
JohnDoe

If you want your food to show up hot and on time, pay for it! You're free not to tip at all, or to expect us to travel all over creation for a $1 tip, but we're just as free t...

Anonymous
Latoria Canty

You are right

#1312949
Reply to reviews
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Grubhub - Stole an extra $5 off of my card.

Grubhub - Stole an extra $5 off of my card.
Grubhub - Stole an extra $5 off of my card.
Grubhub - Stole an extra $5 off of my card.
App deleted! Ordered for the first time in Atlanta and 2 days latera extra $5 has been taken off of my card plus the tip I already gave. So happy I used my cash app card but now I have to order another one. Do not trust this site!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1441773
Reply to reviews
Hadn't ordered from Grubhub in 8-10 months because my last order was delivered late, cold, and wrong. Tonite I decided to give them another try. I ordered from a place 10 minutes from my house. I just didn't want to go back out after getting home from work. Ordered at...
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Anonymous
Anonymous

It's all about the money baby tip high get great service tip nothing or bad and your order will never get delivered

#1392583
Reply to reviews
Grubhub - Restaurant closed- but we’re not going to tell you...
I am absolutely livid at how this all played out. I placed a $124.00 order. Within a minute, the status changed to “preparing your meal.” I had no cause to think anything was awry. An hour and a half later, when my food wasn’t here, I hit the “call the restaurant”...
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Anonymous
Anonymous

the driver is not helpful or knowledgeable of holiday restaurants open or not. The company didn’t know & the driver didn’t communicate well with customer ordering. Maybe becau...

UnsightlyPossum484
UnsightlyPossum484

Same story here... I stopped trying to get food when I got the notice that my food was being prepared.... by the time they called me to tell me I wasn't getting food, everythi...

1.0
#1406078
Reply to reviews
I am a restaurant partner and I tell you GrubHubs system is so antiquated that even as a driver is standing in my store, It says driver will arrive in 10-15 minutes. Thats if there is even a driver around. And even if a driver accepts my order sometimes the wait time...
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SteepGiantClam
SteepGiantClam

Extremely helpful to hear a restaurant's perspective. After the clusterfudge I experienced myself with GrubHub and now reading this, I will never use them again, after literal...

1.2
I didn't like
  • Worst customer service
#1418680
Reply to reviews