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Grubhub - HORRIBLE!!!

Cancelled order after almost two hours of waiting for food ... never was called to be notify !! NEVER ever use this company!!
1.0
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#1272161
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Grubhub - Driver/delivery person verbally abused me

When my driver arrived, I was on the phone but opened my door to wave a “thank you” to him and collect my order. He shouted at me to “leave a real tip, B*tch!” I was floored. I mean that’s low even for abysmal Boston standards.
2.3
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Website
#1270440
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Submitted an order for confirmation it was placed. Called an hour later to check, after 30 minutes, got an answer from rep saying food was on its way and would be there in 15 minutes. 20 minutes later, still no food. Called the restaurant and they didn’t have the order...
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1.1
#1269802
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Grubhub is fine if nothing goes wrong. If anything out of the ordinary happens with these online ordering services, things unravel very quickly. The problem is centered around the fact that Grubhub supplies only limited information to each party involved (the...
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2.0
#1268932
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Grubhub - Warning you WILL get screwed eventually.
First mistake was an order that the time kept moving an hour forward. Finally after almost 3 hours chatted with someone who said they couldn't get ahold of the driver. Ended up they didn't even pick up our food and I went to get it myself. That driver was getting a 9...
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1.8
I liked
  • Grubhub ok when it works
I didn't like
  • All of it was bad
#1268729
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i called grubhub to order some sushi. in the order were two fried items. the grubhub driver shows up an hour late. he hands me the food. the fried items were at room temp . i ask whaddup and he says, "traffic". i call the restaurant to complain; they screamed at me on...
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1.8
#1268473
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I ordered food, and the driver called. I ran into the room but missed the call. I immediately called back. He was driving away because "you didn't answer your phone." He didn't even leave a message or get out of the car to look for my apt apparently. I asked him to...
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1.3
#1267595
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I wanted to give them the benefit of a doubt but twice in a row my food was stolen. The first time I ordered 40 bucks worth of White Castle and the driver lies and said he delivered it when I never received it. He stole the whole order. Tried again and the next driver...
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1.0
#1266936
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Grubhub - Middleman

Grubhub orders are far too ofte mpre than 30 minutes late, and their customee service clearly is mostly outscourced.
1.4
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Customer service
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website
#1266052
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I’ve the last 3 days there have been 522 dollars worth of fraudulent charges to my credit card via grub hub. Grub hub noticed it was fraud and reversed a 79 dollar charge. I was not not notified at all. My boyfriend received 379 dollars worth of fraud charges and no...
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Anonymous
Anonymous

I have been having the same problem. After ordering food once from a restaurant using Grubhub I have been receiving daily charges from various restaurants that I didn’t order ...

1.0
#1265975
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