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Every time we order from Grubhub, they promise delivery in 45-60 minutes and it is ALWAYS at least an hour longer. Often the order is wrong, missing items or containing items we didn't order. DoorDash is fabulous, they deliver faster than promised and never more than...
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#1125896
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Tried to pay for an order with Grubhub and seamless and given this uninformative toast. I’m not going to use another credit card. Fix your garbage. Especially since this is the least user friendly and lazy error message you could display. That is what is most...
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#1125880
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I've orderd lots of time from Grubhub and for this order I just went through the same flow. At no point did I enter in the incorrect address but somehow it ended up being selected as my delivery address. I think it has something to do with Grubhub's location finder. I...
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#1125645
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Grubhub driver

Grubhub
#1125845
Grubhub does have alot of flaws with their system, if a order is wrong its the restaurants fault but other than that, the drivers gets dispatched a order that is late sometimes, thats why the food is cold. I've tried to correct the problem only to fail, it's higher up in the company thats to blame, the drivers are only going by the times
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Grubhub - Terrible service

Grubhub
#1124765
1.0
Details
Terrible terrible service! It has taken me over an hour and counting to get my order and no one answers their phone! This is the worst! Door dash here I come!
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Additional Fees
Advertised vs Delivered
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Grubhub - Getting worse!!!!

Grubhub
#1117944
1.4
Details
Last time I will ever use their service. After an hour long wait, I called to get a very rude person to basically tell me the restaurant couldn’t process my order and it will be ANOTHER hour. Such a lack of phone etiquette and customer service.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Grubhub - Horrible now

Grubhub
#1117717
1.5
Details
Grub hub used to be great. The food arrives cold or wrong more than correct and edible. Done with them. Bite Squad and Favor are better. Grub hub just lost my 350 a month
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I ordered a burger from Red Robin via Grubhub. I paid extra to have an egg added to my burger and specified that it be cooked over hard and not runny. When I cut my burger in half (which I'd also requested and the restaurant did not do) the runny egg oozed all over my...
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Anonymous
Anonymous

I'm confused. If the problem you had was with your actual food preparation, why did you call GrubHub and expect a refund from them instead of calling the restaurant directly? ...

3.1
Product
I liked
  • Website
I didn't like
  • Lies about refund and failure to fix problem
#1123641
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I usually have great service with Grub Hub. I ordered from islands (irvine, ca location) last weekend. To say or sucked and was horrible would be a massive understatement. I ordered two cheeseburgers and fries. Order arrived over an hour later than the original quoted...
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Anonymous
Lila AUDET

The worst food I have ever took one bite of. In the garbage it went. Don't order from jbgarden They fryed every thing in the same grease and it was rancid. I would like to ge...

Anonymous
Anonymous

Don't order from Islands. It will be late and the food will make you sick to your stomach. Awful!

#1120038
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I placed an order 10/21/17 on the GrubHub app as soon as they charged my card I received an email saying they weren’t able to place the order with the restaurant and to give GrubHub a call. When I called and tried to explain that I already paid but they are not...
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1.1
#1118361
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I have had foodler forever, now "stuck" with grubhub, account won't let me log in and their service is a joke. I can't set up a new account with grub hub because my email is in use on my foodler account that doesn't work. I am at a loss, I have only ever used foodler,...
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#1118228
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I was in a hotel and didn't have a car so I ordered dinner through GrubHub from Bob Evans. This was my first time using GrubHub. My order was missing items, spoon for the soup, bread that came with the salad and the requested crackers. I called Bob Evans. They...
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Anonymous
George W

In this case Bob Evans is to blame. Im a part time Grubhub driver, Bob Evans waits until you arrive and put a to go order on low priority. Ive sat and waited 45 minutes for a...

1.0
I liked
  • I liked the idea of grubhub
I didn't like
  • Poor customer service - long wait
  • Customer service experience
  • Unreliability
#1117908
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I placed an order on 15th October 2017 at 8:00 PM and initial estimated delivery showed 8:50 PM. At around 8:50 PM I can see the order status changed to 9:50 PM and within few minutes it was updated to 10:50 PM. After chatting with customer support for 30 min, they say...
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#1115564
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I placed an order through GrubHub's website on a Saturday at 11:37 pm. Their website said that it was past the restaurant's normal delivery hours, but it also said I was in luck, they were still taking orders. Their website accepted my order, charged my credit card,...
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1.0
I liked
  • Deleting my account
I didn't like
  • Poor cutomer service
#1115278
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