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Customer service is a run-around of constant deflection. I placed an order at 8:46pm and as the clock struck 10pm still did not receive my order. I called the restaurant and they said they never received my order although I had a receipt from both Grubhub and PayPal....
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#1086550
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What is the point of an estimated delivery if the delivery doesn't arrive during the estimate? Or furthermore, if it arrives 40 to 50 MINUTES after it is estimated to arrive?? What business is run like that?! What other company could get away with that! I will NEVER...
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#1086158
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I would like to respond to a complaint we received from a Grub Hub . The order No. is1787533391. The order went to a hotel. The customer gave her room as 230. The occupants of that room didn't order anything. I called the phone number on the invoice, but it was a non...
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I liked
  • Fun
#1085299
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Grubhub - Horrible dont use

Grubhub
#1099889
1.0
Details
I have ordered twice from grubhub. Both times my food was cold, not just cooled a bit, but cold. The 1st time my order was 1 hour late, they said I would get some money towards my next order, didnt happen. This order was 30 min late and cold too. Not worth paying all that extra money for delivery,tip if not done right. Im thoroughly disqusted. Thanks for wasting my money
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Grubhub - WORST DELIVERY SERVICE EVER

Grubhub
#1096046
1.0
Details
Not one time has my order been on time today it was 30 mins late when it was dropped off the driver gave me the wrong food...had to call grub hub THEY ARE NO HELP EVER finally get my food its cold i was offered 5 dollars for my troubles this app is a JOKE DONT USE IT
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Grubhub - Really sad right now..

Grubhub
#1090863
1.0
Details
So I was home alone because my sister went to the beach with her friends and I got a call from GrubHub saying that they cancelled my order! I wanted to just burst into tears as I was really angry and confused, like why did it get cancelled??
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Grubhub - Worst company

Grubhub
#1086954
Terrible service. Orders always being canceled after placing them or food is never delivered. Use Uber eats or amazon, much better service and delivery
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Hi there, we ordered close to $100 worth of food. We use their online website and were very meticulous about what we could and could not eat. And we were eager and willing to pay extra for every change. When our order arrived, nothing had been taken care of. In fact...
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1.0
#1080992
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Grubhub is a legal theft operation. They charged my card $50 for food they never delivered. In fact they charged my card and then sent me an email. Come to find out they had "blocked" me. They couldn't tell me why. They refused to talk to me. They refused to refund my...
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Anonymous
Anonymous

This is a great example of where a little bit of honesty would go a long way in making your complaint seem more legit. You know darn good and well why they "blocked" you. Just...

1.0
#1079239
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I called grub hub with problem that they had authorized my credit card twice they said that they did in two called both of the calls which were disconnected I called back got a supervisor who said he was sorry that I was hung up on twice and that his representative did...
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1.6
I liked
  • It was easy
I didn't like
  • Customer service experience
  • Feel like my money was stolen
#1078797
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I've had two orders placed in the last month in which the delivery times were changed. On both occasions I was told my order would be delivered in an hour or so and then called to say the order would be more than an hour to an hour and a half after than originally...
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1.8
#1078321
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Grubhub gave wrong address to delivery driver. I called the restaurant and they corrected it. The driver,. whom I know, showed me the printout from Grubhub. It had my name and a local address that I had never been associated with. I called Grubhub and they laughed! My...
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#1077015
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GRUB HUB IS THE SATAN OF ONLINE FOOD DELIVERIES!!!!!!! I HATE GRUB HUB. NOT DEPENDABLE AT ALL. I HATE GRUB HUB I HATE GRUB HUB I HATE GRUB HUB I HATE GRUB HUB!! THE EXPERIENCE WAS HORRIBLE! PLEASE USE OTHER COMPANIES DO NOT WASTE YOUR MONEY ON GRUB HUB! SO MANY OTHER...
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#1075259
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I ordered sushi and Japanese from a restaurant 3 miles away, and after ordering the delivery estimated time went from 1 hour to 2 hours. I tried to find out why the wait but the cat response was "the market is very busy today" I asked "you mean the restaurant" I just...
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1.0
I didn't like
  • Delivery times took up to 2 hours
  • Nor customer service
  • Lateness of service
#1074417
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