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Hadn't ordered from Grubhub in 8-10 months because my last order was delivered late, cold, and wrong. Tonite I decided to give them another try.

I ordered from a place 10 minutes from my house. I just didn't want to go back out after getting home from work. Ordered at 5:56. Estimated delivery time of 6:35-6:45.

Called restaurant at 6:50, was told driver picked up my order 15 minutes ago (which would have put him here at 6:45 as promised). I waited till 7:15 then decided to call Grubhub directly to check on the status. The Customer Service gentleman (very nice) said he would try to contact the driver and check on my order. I was on hold about 10 minutes and while I was on hold, I got an email telling me Grubhub was sorry but my order was cancelled.

The guy came back on the line and I informed him that during the call, the order was cancelled. He did email me a $15 off coupon for the next time.

Needless to say it will go unused. How is Grubhub still in business??

Product or Service Mentioned: Grubhub Customer Care.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Nov 01.
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Anonymous
#1606392

It's all about the money baby tip high get great service tip nothing or bad and your order will never get delivered

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