Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Placed an order for pizza. The order went through, they took the money, sent a confirmation and estimated time for delivery.

Two hours later still waiting for the pizza, called they tried to call the restaurant and said they couldn’t get hold of them and it must be closed. I googled the phone number of the restaurant and they answered right away. Grubhub just kept saying they didn’t know what happened, as the restaurant informed me that they don’t work with Grubhub anymore. My biggest issue was that it took me calling and being angry for them to realize that the order wasn’t taken care of.

Customer service rep promised to refund the money and put a credit on my account and none of those things have happened. Will never use this service again, and fortunately there are plenty options in my area so I don’t have too!

Product or Service Mentioned: Grubhub Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $24.

Preferred solution: Let the company propose a solution.

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That's lazy of you. How far away could a pizza shop be ?

They don't deliver ? You don't have any way to get there ? How do you go to work or the doctor ?

Who uses a 3rd party to go collect carry out food ? I know that's what some folks do these days but it sounds like an awful and overly expensive way to obtain junk food.

to Anonymous #1512089

Screw you, ***

to Anonymous #1515109

Have you literally NEVER ordered food delivery before? See, maybe in hicktowns like yours food delivery is not a thing but in the rest of the civilized world where people have all sorts of different reasons to get food delivered, it's a great service to be able to access.

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