Stay Away!!! Grub hub is no longer a good site to use for food delivery services. The past three times have been horrible. Customer service has gone downhill.
Delivery times are off by 20 plus minutes.
Most of the time food will take a hour and a half delivery time .
Yesterday, the customer representative by the name of Noreen wouldn't let us speak to anyone else. She said there was no one else working. She said your only option is to cancel the order or hold tight for another 20 minutes. Claimed that the restaurant was closed. 2 minutes upon hanging up, delivery driver arrived and was shocked by the fact that grubhub said they were closed. We told him we cancelled the order but he said because of the wait he would just leave the food and apologized for the inconvenience. 5 minutes later grubhub calls and leaves a message that they will not honor the refund because we had accepted the food. We did not want to cancel the order in the first place unless the food was going to come soon. She kept insisting that that was the only option and she could not check on the restaurant nor could she let us speak to a supervisor.
Will not use Grub Hub again! Will maybe use the site to get restaurants that deliver and will call restaurant directly. Grubhub gives a bad name to restaurants with their customer service
Also, they take 30 percent from the restaurants for providing a name on their site which is ridiculous considering the way they treat their clietele.
Product or Service Mentioned: Grubhub Customer Care.